I'll share an exapmle of PHL. Yesterday I overheard a conversation between a stock clerk and an Avionics mechanic. We had a 757 coming in with all 3 autopliots inop. They knew what the problem was and what parts were needed. They were to come on a flight from PHL around 4:30. This was planned 5 hours earlier. The 757 arrived on time and was on ETR because it was no-go to the west coast without any autopilots. The flight with the parts arrived, guess what? No parts!
They called and the response was "Oh, it must have not been loaded. We'll put it on the next flight." That's it, nothing else. We just waited another two hours for the parts.
That's OK the people still left to the west coast just 3 hours later.
They called and the response was "Oh, it must have not been loaded. We'll put it on the next flight." That's it, nothing else. We just waited another two hours for the parts.
That's OK the people still left to the west coast just 3 hours later.