http://www.forbes.com/forbes/2001/0611/106.htmlThere is a reason why America West's code was HP.....we are largely reasonably Happy People. Parker will have to eventually have to pony up the bucks to nudge this over the fence (IMHO).
AmWest (nyse: AWA - news - people ) almost goes out of its way to cultivate rocky relations with its work force, and employee bile poisons every public interaction. A senior executive at a rival airline says he has never seen a carrier whose approach to workers was so confrontational. "Employees feel they're being used," he says. "It's tough to get them to win one for the Gipper."
AmWest is the kind of employer that fires people on Christmas Eve (500 technicians in early December 1995). It took nearly five years to negotiate a first contract with flight attendants. Pilots, in a fit of pique, deliberately flew extraordinarily fast to burn extra fuel. Arriving early at their destinations, they would circle to kill time. This, says a former AmWest executive, was standard practice.