Envoy training

[phlus2]

We should just buy Continental.

Why - so Douggie and his troup of clowns can ruin them too?

 

[USCREW]

No--so we can try everything on the menu.

 

[YVINTERN]

OR WHY DON'T WE SELL OUR PIECE OF CRAP operation to Continental and let the professionals run this company? and we can still taste everything on their menu.

 

[FlightChic]

Please people! Let's not compare the Lagoon or Days Inn to the Ritz Carlton, OK? Let's face it. We are no longer the global carrier of choice. We are now run by some arrogant, beer guzzling frat boys in Tempe who have absolutely NO class whatsoever. They have no idea of customer service, nor do they know how to show respect to their employees. All they think about is themselves and their silver lined pockets. They have totally destroyed our airline's reputation, service, morale, contracts and everything else that was good. We are the bottom feeders, the trailer trash, the squatters, the trashy in-laws that no one invites to their family reunions or weddings in this industry. That's what we have become. However, and this is a big however. We are very slowly making baby steps in the right direction. We are getting ready to upgrade to a double-wide soon. Then maybe we will end up in a real house some day. So no, we aren't Continental! We aren't Delta! We aren't United or American! We're LCC! At least they are acknowledging that we suck. Furthermore, as much as I would like to see our service be like Continental's, I am much more interested in negotiating a better contract for our employee groups. Getting a quality of life back is much more important to me at this point. Am I embarrassed at work every single day because of our dirty airplanes, piss poor operation, and tacky first class? You betcha! But you know what? When I get off that airplane, I don't think about it anymore. It's over. What I do think about is how I was screwed by scheduling, how small my paycheck was, and how much our contract sucks. So as much as I hate our product, it's not really my priority at the moment. You won't see me screaming to the company about our lack of service or flimsy trashbags but you will see me kicking and screaming about our dismal working conditions, 1995 wages, and ill treatment of employees because that, folks, is the bottom line. Even if we did adopt the same service as Continental, do you seriously think some of our old, b!tchy senior mamas would be able to pull it off without having a fight in the galley with the E or ruining it with their crappy attitudes? Until you change the attitude of your employees and improve morale, you have nothing that could be even remotely competitive because everyone is so "over it" at this point!

 

[PHL BULL]

Please people! Let's not compare the Lagoon or Days Inn to the Ritz Carlton, OK? Let's face it. We are no longer the global carrier of choice. We are now run by some arrogant, beer guzzling frat boys in Tempe who have absolutely NO class whatsoever. They have no idea of customer service, nor do they know how to show respect to their employees. All they think about is themselves and their silver lined pockets. They have totally destroyed our airline's reputation, service, morale, contracts and everything else that was good. We are the bottom feeders, the trailer trash, the squatters, the trashy in-laws that no one invites to their family reunions or weddings in this industry. That's what we have become. However, and this is a big however. We are very slowly making baby steps in the right direction. We are getting ready to upgrade to a double-wide soon. Then maybe we will end up in a real house some day. So no, we aren't Continental! We aren't Delta! We aren't United or American! We're LCC! At least they are acknowledging that we suck. Furthermore, as much as I would like to see our service be like Continental's, I am much more interested in negotiating a better contract for our employee groups. Getting a quality of life back is much more important to me at this point. Am I embarrassed at work every single day because of our dirty airplanes, piss poor operation, and tacky first class? You betcha! But you know what? When I get off that airplane, I don't think about it anymore. It's over. What I do think about is how I was screwed by scheduling, how small my paycheck was, and how much our contract sucks. So as much as I hate our product, it's not really my priority at the moment. You won't see me screaming to the company about our lack of service or flimsy trashbags but you will see me kicking and screaming about our dismal working conditions, 1995 wages, and ill treatment of employees because that, folks, is the bottom line. Even if we did adopt the same service as Continental, do you seriously think some of our old, b!tchy senior mamas would be able to pull it off without having a fight in the galley with the E or ruining it with their crappy attitudes? Until you change the attitude of your employees and improve morale, you have nothing that could be even remotely competitive because everyone is so "over it" at this point!

and to think that last week I was slammin your postings...that was VERY well said!!! I think we are on the same page who would have thought...you might just be a BULL in training...

 

[beachboy]

OK, fine with me. One thing. Stop charging the customer as much or more than the carriers providing that better service. problem solved. Lower the bar and the PRICING. It's like putting your double wide trailer on the market for $500,000...just as much as the 5 bedroom new model brick home down the street.

 

[FlightChic]

and to think that last week I was slammin your postings...that was VERY well said!!! I think we are on the same page who would have thought...you might just be a BULL in training...

I knew you would come around. Hey, I learn from the best.

I do kinda miss poking fun of you though! It was so entertaining.

 

[PHL BULL]

OK, fine with me. One thing. Stop charging the customer as much or more than the carriers providing that better service. problem solved. Lower the bar and the PRICING. It's like putting your double wide trailer on the market for $500,000...just as much as the 5 bedroom new model brick home down the street.

beach dude are you a pax if so I understand your point, If not if they are willing to pay more for less let them...we need the money to buy gas and pay us more...BTW you are customer untill you step on the a/c then you become a pax on a vessel...

 

[FlightChic]

OK, fine with me. One thing. Stop charging the customer as much or more than the carriers providing that better service. problem solved. Lower the bar and the PRICING. It's like putting your double wide trailer on the market for $500,000...just as much as the 5 bedroom new model brick home down the street.

I agree. If they would lower the prices and be straight up with people so they wouldn't be under the false impression that they were getting a 5 star product only to find themselves at Morrison's cafeteria then it wouldn't be a problem. Hello, caveat emptor? They should be reported to the Better Business Bureau for false advertising. But as we all know the clowns in Tempe don't care about anyone but themselves and their banking accounts. :down:

 

[beachboy]

PHL BULL-

I am a flight attendant like yourself. I understand all that. But at the end of the day it's the cost of business. You want to provide a service you better price it competitively. Really, it's like Walmart thinking they could charge the same amount for 100 thread count sheets as Linens & Things 900 thread count sheets. You would tell them to get lost and walk out. All I am saying is keep up with your compitition and price the product you have accordingly. We are not doing that.
FlightChic- The Envoy and 1st class amenities really are peanuts in the large scheme of things. They are just cheap and want to get away with false advertising and price gouging. If I were a passenger I would be furious at the service and amities I got for the same price on other airlines. But then again, it would only happen once. Sad isn't it?

 

[FlightChic]

beach dude are you a pax if so I understand your point, If not if they are willing to pay more for less let them...we need the money to buy gas and pay us more...
Beachboy is a flight attendant, actually a very knowledgeable and professional one at that.

BTW you are customer untill you step on the a/c then you become a pax on a vessel...
Nah, not a pax. More like a hostage!

 

[FlightChic]

PHL BULL-

I am a flight attendant like yourself. I understand all that. But at the end of the day it's the cost of business. You want to provide a service you better price it competitively. Really, it's like Walmart thinking they could charge the same amount for 100 thread count sheets as Linens & Things 900 thread count sheets. You would tell them to get lost and walk out. All I am saying is keep up with your compitition and price the product you have accordingly. We are not doing that.
FlightChic- The Envoy and 1st class amenities really are peanuts in the large scheme of things. They are just cheap and want to get away with false advertising and price gouging. If I were a passenger I would be furious at the service and amities I got for the same price on other airlines. But then again, it would only happen once. Sad isn't it?

It is sad. Our mgmt is really pathetic. :down: I would be furious too and with good reason! What's bad is that we have to deal with these furious passengers on a daily basis. I understand their frustration but what do you do? If it were me I would report it and complain big time and let it be known that they are false advertising and price gouging! No matter how you look at it, it is wrong!

 

[WCT]

So are you saying the US will compete with this:

TO BEGIN

Warm roasted nuts with your preferred cocktail or beverage

HOT APPETIZER CART

A demitasse of seafood bisque with lump crabmeat
accompanied by mini beef Wellington
and a tandoori chicken skewer with ancho chili sauce

SALAD and warm breads

Fresh seasonal greens and frisée with sliced tomato, red onion, corn and a Kalamata olive

Your choice of Cabernet Sauvignon vinaigrette
or Parmesan peppercorn dressing

Freshly baked garlic bread and assorted rolls with butter

MAIN COURSES

The Chef’s Selection

Grilled Sterling Silver� New York sirloin steak with pepper rub and herb glaze, sautéed spinach, roesti potatoes and a piquillo pepper filled with stewed eggplant and fresh mozzarella cheese

seared Breast of Chicken

Filled with fontina cheese and spinach, accompanied by port wine sauce, creamy polenta, broccolini and carrots

Herb-crusted Halibut

With extra virgin olive oil, parslied potatoes and braised fennel,
served over tomato and olive ragoût and fine green beans

Pasta Bowl

Crescent-shaped pasta with truffle and potato filling, creamy mushroom sauce, caramelized onion and truffle butter,
grilled fresh green asparagus, topped with roasted red tomato

and freshly grated Parmesan cheese

FRUIT AND CHEESE cart

Select American and imported cheeses, fresh seasonal fruit, assorted gourmet crackers and bread, served with Port wine

DESSERT CART

Edy’s Classic Grand vanilla ice cream with choice of toppings
or an assortment of petite pastries

Fresh Brew® gourmet roasted regular and decaffeinated coffee
made exclusively for Continental Airlines or tea with your
choice of milk or lemon

Enjoy a cup of freshly brewed Emilio Caffè Italian Espresso
or Cappuccino available exclusively in BusinessFirst
on our 777 and 767 aircraft.

pre-arrival REFRESHMENT

A selection of juices

Fresh seasonal fruit and yogurt

A cold plate of Swiss cheese, pepper-coated salami and ham

Assorted breads including cinnamon and crusty rolls
and warm croissants with butter and strawberry preserves

Fresh Brew® gourmet roasted regular and decaffeinated coffee
made exclusively for Continental Airlines or tea with your
choice of milk or lemon





And that they are going to offer BC customers services like this:

Concierges add a personal touch to Continental's BusinessFirst service, long before departure. These specially-trained representatives provide individual on-the-ground assistance that complements our award-winning inflight service.

Continental's concierges are selected based on their exceptional "people" skills and ability to work well with a variety of personalities, cultures and preferences. Because of their leadership, the program is almost entirely self-directed.

Besides helping customers with pre-boarding, concierges greet connecting BusinessFirst customers at the gate and assist them through Customs. In short, concierges ensure that each BusinessFirst customer receives personalized, VIP treatment not offered by most other airlines.

Wow! I would love to work that f/c class cabin. What a service.

 

[EMBFA]

Continental, like US Airways does not have a first class cabin... that is their business class. The service described above is similar or even below what US had a few years ago. We do still have an espresso/cappuccino maker, only on the 330s though.

 

[WCT]

Continental, like US Airways does not have a first class cabin... that is their business class. The service described above is similar or even below what US had a few years ago. We do still have an expresso/cappucino maker, only on the 330s though.

Co's widebodies are gorgeous, and imaculately clean. A330 can't compare to the 777.