BuffaloJoe
Veteran
- Aug 17, 2005
- 2,873
- 18
Customers First, that's a very idiotic statement for US Airways to use. What do they actually do that puts the customer first? (Not included are the FAA mandated items).Under Customers First (http://www.usairways.com/awa/content/aboutus/customersfirst/customerserviceplan.aspx), US promises to offer food to customers stranded during long onboard delays. With no pretzels stocked, what will be given out? I wonder if that was thought about before the decision to remove pretzels was made?