Enough Second Chances!

[mweiss]

Ya know what? I've dealt with rude people at AA, CO, NW, and UA. Fortunately, they've been in the minority (though for a while there a big minority at UA), but I can assure you that it wasn't because of me. I've also dealt with wonderful people at those four airlines, as well as at US, AS, HP, and WN. Can't say much for DL; I haven't been on one of their aircraft since WA was still hubbing out of SLC.

The point is, it happens. I've generally taken the time to let people at the airlines' headquarters know about people at both ends of the spectrum.

As for JS's situation, there is also value in letting people know about it here. Often, front-line employees don't get to see the lingering effects of their behaviors. These posts might help.

 

[usairways_vote_NO]

Seems to me, if every one is rude to you, and you are constantly mistreated, you need to look in the mirror, YOU ARE THE *SSHOLE!

[post="242305"][/post]​

Good research

 

[usairways_vote_NO]

As for JS's situation, there is also value in letting people know about it here. Often, front-line employees don't get to see the lingering effects of their behaviors. These posts might help.

[post="242307"][/post]​

Pulling at straws now

 

[PSA1979]

Ya know what? I've dealt with rude people at AA, CO, NW, and UA. Fortunately, they've been in the minority (though for a while there a big minority at UA), but I can assure you that it wasn't because of me.

[post="242307"][/post]​

Most *ssholes I know never think it's them!!

 

[BillLumbergh]

Thankfully, I as a moderator have a final say.

Take the day off UVN.....You've earned it.

 

[Revolutions]

I love it! USVN has me rolling on the floor laughing here.

Can't you guys see that he/she has done everything possible to push your buttons and just about everyone took the bait

This forum cracks me up. . .it'd be way too boring without all of the characters on this board

Pulling at straws now

[post="242309"][/post]​

 

[JS]

You can check bags from two reservations to the final destination as long as both are ticketed. You can not short check a bag, but this wasnt what was being asked. It is possible the agent was new and did not know what to do to get the bag checked to the other city (or he was lazy or just didnt have a clue.) You have to go into the first record and add a segment that the second record is booked on to get the bag checked through. Sounds like the agent might need a refresher course. I hope you know the name so you can let CA know so they can get the trainer to refresh him.

Shoot, I didn't get his name. I would be surprised if he were new; isn't US a very senior airline?

OK, now you are in SAV. When the plane diverted did everyone get off? Did they all have their bags? If so, then you should have filed a claim in SAV and have them forward it to HHH. If the bag wasnt on the plane you were skd for, then they should have taken a claim and delivered it. If everyone didnt deplane in SAV and continued on to HHH, then it is possible that they were not able to get the bag off and you would have had to pick it up at your destination (HHH) if you chose to get off before the final destination.

I would have preferred to fly from SAV to HHH, but they made us get off. The gate agent said the plane would be returning to CLT and not flying to HHH.

It is also possible that the agents in HHH werent aware that the bag was there and they just might have been working a flight full of their customers trying to get out of HHH stuck with the weather and couldnt check everywhere for the bag. Or the bag might have been out in the bag room or somewhere else. I know HHH is small, but I'm sure there are places that a bag can get set where its not out in plain view. The agents might not have been on duty all day and didnt know where it was. You said they did call later and advise the bag was there so someone checked and found it. I assume THEY told you it had been there all day?

Good point on the staffing. If there were a way for the computer to have that information (the bag being in HHH), then the agents wouldn't have to go looking for it. When HHH called me, he did tell me it had been there all day.

I'm not sure exactly what happened since I wasnt there, but this is the second time something has happened that you werent pleased with the outcome after initiating something out of the ordinary (we dont have a lot of people buy two tickets on two reservations and ask to have bags checked through and we arent supposed to give out RTFCs for the other problem in PIT).
It doesnt excuse the fact that the agent was rude in PHL. If he didnt know how to do what you were asking he should have got someone else, or you could have just left and went for someone else or ask for a supervisor. As far as the agents in HHH, once again, we would have to assume that they were either lazy, didnt care OR were busy working with other customers at the time and couldnt drop what they were doing to take care of your problem right away. They did contact you instead of just letting the bag sit there for days so they did something.
Anyway, call or write CA and give them the story and let us know the outcome.

[post="242296"][/post]​

The other problem in PIT wasn't an end-on-end reservation. I asked for a RTFC because I wanted to give US a break by not demanding a full refund for a trip in vain. Next time I will just ask for a refund and not bother with a RTFC.

I have taken plenty of flights on US, some very simple and some complicated. Most of the time things go well. I have through-checked once before on US and the bag arrived on the same plane that I did.

The problem I have with US is that I have taken lots of trips on Delta (also some very simple and some complicated, about the same ratio), actually more flights than US, and not once was my bag lost, delayed or sent on a different flight (including one through-checking). On Delta, I have never been stranded overnight, and I have not had one cancelled flight. Of course I have had delayed flights, and I have had to re-route when a delay busts a connection, but basically Delta does everything right, and almost always with a smile and never ever ever rude.

 

[dinosaur]

Last weekend I wanted to check a bag through from PHL to HHH on two separate reservations. A USAirways employee at the ticket counter had no idea what he was doing, and instead of asking me to speak with another agent, he got sarcastic with me, saying "I'm trying to help you and you won't let me help you". The moron had no idea what "checking through" even means, and I can't help someone print the right bag tags if you don't even know the basic terminology.

[post="242228"][/post]​

Simple...


Check to make sure of second reservation.... Add flight number to first reservation as
SB.... Bag tag generates to final.... Cancel SB in first record.... Done deal.


You're right.... The agent was a moron.

--Dino

 

[JS]

If you want to get a feel for who JS is go back and read some of his posts. I went back just to the beginning of Dec. He hates AA,CO,UA,NW (and the list goes on) because they either are rude or have *ssholes running the company from "top to bottom" On one post he even said he bought a ticket on ATA for Jan. 23, so I don't know how he was flying on US and ATA at the same time. He got caught buying 2 tickets for one trip, one flight was cancelled so he couldn't do his illegal connection, we lost his bags before.... Blah blah blah.

Seems to me, if every one is rude to you, and you are constantly mistreated, you need to look in the mirror, YOU ARE THE *SSHOLE!

[post="242305"][/post]​

So what? AA sucks, CO sucks, UA sucks, and NW sucks.

I did fly ATA for the first time, and it was wonderful. The 757 seats were tall (no need to slouch in order to rest my head on the seat), and the legroom was decent. The legroom appears to be the same as AA MRTC (i.e., not awful like Delta but not huge like UA E+).

The flight attendants were pleasant, the cabin was clean, and the flight was on time. When the next opportunity arises to MDW, ATA will get my business.

 

[tug_slug]

JS,
Why are you putting yourself thru this? You booked a ticket on U they screwed up you came to this board to complain because you couldnt talk to anyone in CA and now your defending yourself on how you booked your flight. WHAT'S UP WITH THAT?

I worked for US Air for 17 years and decided to quit because of bad Management. I now work on the ramp for Southwest and cant begin to tell you how employees at WN do whatever it takes to make sure your bags get on the right flight.

For example just yesterday we had some late bags come down the carousal, when I arrived at the gate to deliver them the plane had already pushed out and was in the process of getting ready to taxi. I motioned the pilot to shut down the number 2 engine so I could load the bags which he did without hesitation. When was the last time you saw someone in Philly go thru that to make sure the passenger get their luggage when they arrive at their destination?

Please understand Im not belittling the employees at U, their going thru a very stressful time and I can understand where their coming from but that doesn't mean you the customer should be treated badly because of what their going thru.

 

[madders]

not that a couple bags will make the difference of weight on a plane but are you really saying that a pilot took on more weight without redoing his paperwork..not too safety concious are we at WN

Not even that but if the bags were late coming down what gurantee do you have that the owners for those bags made it on the flt.....maybe they missed the flight..but again not too security concious at WN eh .

Hey dont try this if and when WN decides to go international

 

[tug_slug]

not that a couple bags will make the difference of weight on a plane but are you really saying that a pilot took on more weight without redoing his paperwork..not too safety concious are we at WN

Not even that but if the bags were late coming down what gurantee do you have that the owners for those bags made it on the flt.....maybe they missed the flight..but again not too security concious at WN eh .

Hey dont try this if and when WN decides to go international

[post="242323"][/post]​

Nice try pal ... but ops was notified about the late bags and the necessary changes were made but as you stated 2 bags wouldn't have made that much of a difference in terms of weight and part of the reason why the bags were late was because of TSA.

But your forgetting the real issue here.... JS was treated like crap and no one at US Air is willing to take the time to help him/her instead they accuse this person of being less than honest when booking their flight.

Sounds like your just another disgruntled U employee trying to place blame on everyone but yourself ... how sad.

 

[REACC1]

Js,
First off, a kiosk would not have checked your bag to HHH. It would have checked it to CLT. It would not have looked for your second reservation clthhh because you were in phl. Please do not confuse the U computer system (sabre) with something omnipotent. Hardly the case.

Second, Dinosaur is correct in procedure. That would have gotten your bag tag to HHH.

Lastly, the U work force is going to get more junior (read more inexperienced) U management are trying to run off the more experienced folk. This is something that everyone should get used to. I am sure youve experienced good service on U, otherwise you wouldn't continue to fly on them. I wasn't there, but it sounds like you had a pretty frustrated agent to deal with, you were frustrated in turn, and it got the best of both of you.

 

[PSA1979]

Sounds like your just another disgruntled U employee trying to place blame on everyone but yourself ... how sad.

[post="242327"][/post]​

I think the real problem here is we are all getting beat up pretty badly. Either by customers, the press, each other,etc. And in actuality all airlines have some bad employees. But, the majority of us will do just about anything to help. We do go out of our way. That just never seems to make it onto these forums or in the press. Or even at that party you went to last week, when every one sat around and bad mouthed US.

On a daily basis I see agents, flight attendants, pilots, caterers, cleaners, and everyone in between go out of their way to accomidate a customer who needs something.

Just yesterday, our gate agent went down to get a stroller out of the belly for a customer with a baby. No big deal right? Well, the agent was in a short sleeve shirt, no coat and it was about 15 degrees out side.

Last night when they shut PHL down to plow the runway and we were delayed an hour holding in the air, all I heard was complaining about this rotten airline and no wonder they were in bk. Did they want us to land on top of the snow plows? We turned our late plane around in record time, got boarded up, and out of STT on time. No one said thank you.

The minute you're down, the beating starts. "No wonder, you suck, I'll never fly this piece of trash airline again." Over and over and over. The smiles fade as the rudeness of the customers get worse and worse. And we get up in the morning to do it all over again, because why? Maybe we think we can make a difference to at least one person. Maybe we can make someone laugh and get them thinking even though this airline has terrible management the employees are still trying to make it work. Which is why US is still here. The employees!!!!!!!!!!!!!!!!!

 

[Art at ISP]

PSA,

I happen to agree with you 100 percent on your last post. US does have the best employees in the business. It is just the few malcontents who appear to get the most attention.

I think JS's originating post may have been more about the fact that an agent might not have known his job rather than the fact that he was less than courteous. To be frank that is the rule rather than the exception most of the time in Terminal F. When I get into a situation at F I usually call Chairmans or go up to the club, and problems are resolved promptly and efficiently without ruffling feathers.

I am sorry you had to endure such verbal abuse while holding over PHL yesterday. Unfortunately the biggest complainers are usually the ones who only fly once a year or so, and who are flying on an artificially deflated fare. I had an experience a month or two ago in PHL with a slightly delayed flight--after getting shuttled in a cart to the connecting gate a woman was going on and on about how US can't do anything right and they deserve to go out of business. She admitted she loves Southwest--so I asked her why she didn't fly them this time. Of course her answer was this flight was cheaper. I couldn't hold back at that point. Suffice to say when I finished I got applause from the business passengers on the airplane as well as a thankful wink from the flight attendant who was more than professional during the outburst.

Those of us who DO appreciate you and your colleagues for getting up every day and trying to make a difference are trying to be a little more vocal ourselves and express our appreciation.

I hope to have the pleasure of flying with you one day.

My best to you all....