Enough Second Chances!

[mweiss]

More importantly, why isn't uvn hanging out with some stalks of corn?

 

[usairways_vote_NO]

Hope777 - Absolutely correct. 

[post="242275"][/post]​

Is that why the agent didn't know what he meant by being a through passenger and didn't know how to fill it out?

As usual looks like one side of story from an irked passenger

 

[tadjr]

You got me....But if you know me so well how come I am not on your ignore list?

[post="242282"][/post]​

Because I dont have any one on my ignore list. I just dont usually get involved with the usual goings on and personality clashes here. I enjoy reading the posts and make up my own mind on everyone. Ya know, sometimes you even make some good points! Why would I want to miss out on those times?

 

[usairways_vote_NO]

Thank God UVN does not represent the majority of US employees. It is obvious that he or she is suffering from PDD.

There is no excuse whatsoever for lying to a customer or failing to provide acceptable customer service. This is why when furloughs become necessary they should be done on merit as well as seniority.

Attitude counts.

[post="242268"][/post]​

There is no excuse for listening to one side of story and jumping to conclusions

 

[JS]

OK, but we are missing a very important point,JS said

Last weekend I wanted to check a bag through from PHL to HHH on two separate reservations.
The ticket was not sold PHL - HHH, so legally the bag COULD NOT BE CHECKED. The airline can ONLY check the bag for that ticket, Period ! ! Sounds to me like JS tried to get over on the airline buy purchasing TWO different tickets more then likely at a cheaper rate. It is the same if you purchase a ticket PHL - MYR but ask to short check the bag to CLT, it can't be done LEGALLY ......
Just my two cents, and sorry to vent but I dont like when someone tries to scam the airline. Just another reason we are in the situation we are in.

[post="242269"][/post]​

False.

Hope777 - Absolutely correct. The computer will check the bag to the destn in the itin. Psgr said he checked in at kisok and if he did he certainly did not get both boarding cards. I would suggest to passenger to make one reservation for his entire itin. If he prefers to make separate resv then be prepared to claim bag and check in for his second resv. To check the bag to any destn other than his itin is a security violation. So who is really the stupid one and doesn't know what he is doing??????????

[post="242275"][/post]​

This is not that difficult. You look up the reservation using either flight number or confirmation number, you see that the passenger indeed is flying to ABC followed by DEF, and you check the bag all the way to DEF. Through-checking, including a transfer to another airline, has been possible for decades.

 

[usairways_vote_NO]

Because I dont have any one on my ignore list. I just dont usually get involved with the usual goings on and personality clashes here. I enjoy reading the posts and make up my own mind on everyone. Ya know, sometimes you even make some good points!    Why would I want to miss out on those times? 

[post="242285"][/post]​

Sounds like you enjoy the fun too.

 

[usairways_vote_NO]

usairways vote no, you are a very troubled person.  I actually feel sorry for you.  I will say a prayer for you that you have a change of heart.  You must not be a very pleasant person to be around.  I really feel sorry for you.  God bless you.

[post="242274"][/post]​

If feel sorry for you feeling sorry for such a troubed person. I really do!!

 

[madders]

actually what JS wanted to do is not hard at all ,we do it all the time when checking passengers who will be going on another airline.
After JS shows his itinenary from say clt to HHH all they had to do is add that segment in the pnr and reassociate the etkt and presto he can check the bag to the final destination...

but the`attitude you taking your business somewhere else you can keep..because Usairways not going to cease just because you stop flying on it

 

[usairways_vote_NO]

because Usairways not going to cease just because you stop flying on it

[post="242291"][/post]​

Bingo

 

[JS]

actually what JS wanted to do is not hard at all ,we do it all the time when checking passengers who will be going on another airline.
After JS shows his itinenary from say clt to HHH all they had to do is add that segment in the pnr and reassociate the etkt and presto he can check the bag to the final destination...

but the`attitude you taking your business somewhere else you can keep..because Usairways not going to cease just because you stop flying on it

[post="242291"][/post]​

You're right that US Airways won't cease flying just because of me. However, US Airways will cease flying if there are enough other people screwed over by incompetent and rude employees. No amount of feel-good press releases is going to change the fact that US Airways is hanging on by a thread and that it doesn't take many passengers who leave (especially people like me who take around 50 trips a year) to put an end to this airline.

 

[tadjr]

You can check bags from two reservations to the final destination as long as both are ticketed. You can not short check a bag, but this wasnt what was being asked. It is possible the agent was new and did not know what to do to get the bag checked to the other city (or he was lazy or just didnt have a clue.) You have to go into the first record and add a segment that the second record is booked on to get the bag checked through. Sounds like the agent might need a refresher course. I hope you know the name so you can let CA know so they can get the trainer to refresh him.

OK, now you are in SAV. When the plane diverted did everyone get off? Did they all have their bags? If so, then you should have filed a claim in SAV and have them forward it to HHH. If the bag wasnt on the plane you were skd for, then they should have taken a claim and delivered it. If everyone didnt deplane in SAV and continued on to HHH, then it is possible that they were not able to get the bag off and you would have had to pick it up at your destination (HHH) if you chose to get off before the final destination.
It is also possible that the agents in HHH werent aware that the bag was there and they just might have been working a flight full of their customers trying to get out of HHH stuck with the weather and couldnt check everywhere for the bag. Or the bag might have been out in the bag room or somewhere else. I know HHH is small, but I'm sure there are places that a bag can get set where its not out in plain view. The agents might not have been on duty all day and didnt know where it was. You said they did call later and advise the bag was there so someone checked and found it. I assume THEY told you it had been there all day?
I'm not sure exactly what happened since I wasnt there, but this is the second time something has happened that you werent pleased with the outcome after initiating something out of the ordinary (we dont have a lot of people buy two tickets on two reservations and ask to have bags checked through and we arent supposed to give out RTFCs for the other problem in PIT).
It doesnt excuse the fact that the agent was rude in PHL. If he didnt know how to do what you were asking he should have got someone else, or you could have just left and went for someone else or ask for a supervisor. As far as the agents in HHH, once again, we would have to assume that they were either lazy, didnt care OR were busy working with other customers at the time and couldnt drop what they were doing to take care of your problem right away. They did contact you instead of just letting the bag sit there for days so they did something.
Anyway, call or write CA and give them the story and let us know the outcome.

 

[usairways_vote_NO]

You're right that US Airways won't cease flying just because of me. However, US Airways will cease flying if there are enough other people screwed over by incompetent and rude employees. No amount of feel-good press releases is going to change the fact that US Airways is hanging on by a thread and that it doesn't take many passengers who leave (especially people like me who take around 50 trips a year) to put an end to this airline.

[post="242295"][/post]​

You had your say and told everyone you not flying them anymore what more is your purpose? You have an agenda?

 

[tadjr]

You're right that US Airways won't cease flying just because of me. However, US Airways will cease flying if there are enough other people screwed over by incompetent and rude employees. No amount of feel-good press releases is going to change the fact that US Airways is hanging on by a thread and that it doesn't take many passengers who leave (especially people like me who take around 50 trips a year) to put an end to this airline.

[post="242295"][/post]​

I feel bad for the passengers who get screwed by anyone (even the other airlines people who are rerouted on US and I have to listen to how bad XYZ airline is), but I lose my bad feelings when they then make a comment like "Thats why you guys are going out of business" or "I cant wait til you guys shut down." If you as a customer (and anyone flying for that matter) feel that way, then expedite the procedure and QUIT FLYING THE AIRLINE IN QUESTION, whether its US or someone else.

If I continue to go to store XYZ because its convenient, yet I'm treated like dirt, its my fault for continuing to put up with it and I either quit going there or go there and just deal with it the best way possible ( speaking to the manager to advise of said problem (CA). If the problem isnt resolved then I know what to expect next time or I dont stop there. I also dont stop going somewhere I go all the time because of one or two incidents when I have more postive than negatives. If I go somewhere once and its bad and I have an alternative, I will check that out. If I dont have an alternative I'll go there again and if its the same, then determine what I'll do, but not 100+/2- means I'll never use it again.

Also just from dealing with the customers its funny to see what some expect to receive vs what they actually do. I had a lady going to PIT who was upset about something commenting to her mother within my earshot about "just wait til WN comes to PIT, then the prices will go down or US will go out of business." She paid $138 rt TPA-PIT! I dont see WN lowering THAT fare when they arrive.

 

[PSA1979]

If you want to get a feel for who JS is go back and read some of his posts. I went back just to the beginning of Dec. He hates AA,CO,UA,NW (and the list goes on) because they either are rude or have *ssholes running the company from "top to bottom" On one post he even said he bought a ticket on ATA for Jan. 23, so I don't know how he was flying on US and ATA at the same time. He got caught buying 2 tickets for one trip, one flight was cancelled so he couldn't do his illegal connection, we lost his bags before.... Blah blah blah.

Seems to me, if every one is rude to you, and you are constantly mistreated, you need to look in the mirror, YOU ARE THE *SSHOLE!

 

[tadjr]

Maybe he was flying PHL-MDW-CLT-HHH on ATA/US and then when ATA pulled out of CLT he had to buy a new ticket on US, although TZ should have done a reaccom for him all the way if this was the case. ????? Would be interested to hear the reason for the two tickets/reservations as well and if TZ had anything to do with this trip on the 23rd.