Enough Second Chances!

[AP Tech]

Good post!!! Now maybe if you can make the ***** sitting behind the doors in CCY understand :huh: Employee's=assets and not liabilities

 

[crushed]

Hey slug!

"quit" after 17 years to take a job at SWA for 9 an hour........or dare I say......"let go"?

 

[tug_slug]

Hey slug!

"quit" after 17 years to take a job at SWA for 9 an hour........or dare I say......"let go"?

[post="242441"][/post]​

Crushed dare I say piece of mind

 

[mweiss]

Employee's=assets and not liabilities

[post="242438"][/post]​

Of course. In expanding on Bob's analogy, the tough thing is that copiers cost a lot up front, but are tax deductible as they depreciate. Employees cost a lot up front, and keep on costing money.

In order to look at the entire picture, however, you also have to look at output. A copier's output adds little value to the company (unless your company happens to be Kinko's). An employee's output should add a great deal of value to the company...not all do; even among those that do, some add less value than they are paid.

 

[elmerfishpaw]

A USAirways employee at the ticket counter had no idea what he was doing, and instead of asking me to speak with another agent, he got sarcastic with me, saying "I'm trying to help you and you won't let me help you". The moron had no idea what "checking through" even means, and I can't help someone print the right bag tags if you don't even know the basic terminology.

[post="242228"][/post]​

"moron"....hmmmm that one word says a ton. Maybe the "moron" is a human being? There's a heck of a difference between service and servitude. I'm sure the agent could give their side and it would be a different picture. "I'm trying to help you and you won't let me help you" from the agent says it all for me.

 

[Phoenix]

...For example just yesterday we had some late bags come down the carousal, when I arrived at the gate to deliver them the plane had already pushed out and was in the process of getting ready to taxi. I motioned the pilot to shut down the number 2 engine so I could load the bags which he did without hesitation. When was the last time you saw someone in Philly go thru that to make sure the passenger get their luggage when they arrive at their destination?...

[post="242321"][/post]​

SouthWest in PHL ain't gonna have any difference in the way the employees work. Everyone in PHL thinks a football game per workshift is a normal work break, and some think two football games in one shift is normal. It doesn't matter what uniform they wear, they all think the same way!

 

[genejockey]

Sorry to vent here, but the Consumer Affairs line is busy.

Last weekend I wanted to check a bag through from PHL to HHH on two separate reservations. A USAirways employee at the ticket counter had no idea what he was doing, and instead of asking me to speak with another agent, he got sarcastic with me, saying "I'm trying to help you and you won't let me help you". The moron had no idea what "checking through" even means, and I can't help someone print the right bag tags if you don't even know the basic terminology.

I finally found an agent to do the job. I used a kiosk, yet it took 20 minutes just to check a bag. Unbelievable.

Then, when the flight from CLT to HHH is diverted to SAV for weather (ceiling too low), I find that my bag was not on the flight. SAV called HHH to see if the bag made an earlier flight (I was delayed seven hours for mechanical reasons), and HHH said no.

80 miles away from HHH, I get a phone call from HHH saying that my bag is here and has been all day.

Lip, lies and 160 extra miles of driving just to get my suitcase. I used to believe that management was largely to blame for US' ills, but not any more. None of these screw-ups last weekend was management's fault. It is not management's fault when you give your customers attitude, and it is not management's fault when you can't figure out whether a bag is in the back room or not.

You people have had enough second chances. From now on I will fly another airline to PHL (or anywhere for that matter). Since HHH is a US Airways monopoly airport, I'll drive to SAV. If I'm flying a Southwest route, I'll even use their cattle chutes, something I would have never considered just a few years ago.

[post="242228"][/post]​

Hey Dude - You forgot to mention that you bought the cheapest ticket available. And guess what....you got what you paid for. The employees of US Airways have been raped repeatedly by management. And now you are seeing the results. All of the professional employees have moved on to greener pastures. Those that remain apparently have no other options. They are willing to take whatever crap management decides to shovel their way....over and over and over. For now on, understand that when you fly US Airways (I guarantee you you will be back $$$) you will be dealing with employees that are, let's say, not the cream of the crop. Dollar for dollar you always get what you pay for. As a wise man once said..."Garbage in Garbage out!" :angry:

 

[JS]

"moron"....hmmmm that one word says a ton. Maybe the "moron" is a human being? There's a heck of a difference between service and servitude. I'm sure the agent could give their side and it would be a different picture. "I'm trying to help you and you won't let me help you" from the agent says it all for me.

[post="242461"][/post]​

Believe me, if you were there, you would understand the tone of voice dripping with sarcasm. Those are the words as transcribed, but I can assure you that is not what he really meant.

Of course the moron is a human being. Nothing else is possible. Computers can't be morons, but their programmers sure can!

 

[usairways_vote_NO]

ps UVN you are a hoot!

[post="242437"][/post]​

Thanks I got the overnight boot for the hoots and had to eat corn for blowing my horn.

 

[usairways_vote_NO]

Of course the moron is a human being.  Nothing else is possible.  Computers can't be morons, but their programmers sure can!

[post="242471"][/post]​

Don't forget posters on here can be moron's too I am a great example. Case closed

 

[JS]

Hey Dude - You forgot to mention that you bought the cheapest ticket available. And guess what....you got what you paid for. The employees of US Airways have been raped repeatedly by management. And now you are seeing the results. All of the professional employees have moved on to greener pastures. Those that remain apparently have no other options. They are willing to take whatever crap management decides to shovel their way....over and over and over. For now on, understand that when you fly US Airways (I guarantee you you will be back $$$) you will be dealing with employees that are, let's say, not the cream of the crop. Dollar for dollar you always get what you pay for. As a wise man once said..."Garbage in Garbage out!" :angry:

[post="242467"][/post]​

Of course I bought the cheapest ticket available. Why would I intentionally pay more money for the same product? That's stupid.

I'm sure that even if I had purchased two full F fares for a total of $3,000, I would have received exactly the same poor service. The employees don't look up the fare and then decide how to treat you.

 

[elmerfishpaw]

Believe me, if you were there, you would understand the tone of voice dripping with sarcasm. Those are the words as transcribed, but I can assure you that is not what he really meant.

Of course the moron is a human being. Nothing else is possible. Computers can't be morons, but their programmers sure can!

[post="242471"][/post]​

Calling someone a moron is a cheap shot no matter how you look at it.

 

[mweiss]

You forgot to mention that you bought the cheapest ticket available. And guess what....you got what you paid for.

[post="242467"][/post]​

Funny thing, that. He could have paid for a flight on WN with the cheapest ticket available, and gotten better service. What does that tell you?

(And, before anyone mentions it, I am well aware that WN doesn't fly to HHH. Nonetheless, just as the agent doesn't choose how to treat the customer based on the fare, the agent doesn't choose how to treat the customer based on the destination.)

 

[whlinder]

Of course I bought the cheapest ticket available. Why would I intentionally pay more money for the same product? That's stupid.

[post="242474"][/post]​

I'm curious, if you had to pick between the cheapest ticket which carried a $100 change fee/non refundable vs. spending $50 more for a ticket for the same flights with no restrictions (fully changable/refundable), which would you buy?

Would the answer be the same if it were your money vs. your employer's?

 

[mweiss]

Speaking strictly for myself, I'd make the same decision either way. The basis for my decision is the expected likelihood of needing to change or cancel the trip, and my expectations of future fare changes (i.e., will it go up by more than $50 before I am certain that the trip will not change).

FWIW, I do seriously consider it when the difference is in the neighborhood of $50. I do not consider it when the difference is in the neighborhood of $500.