Kev3188
Veteran
Perception is everything... A messy A/C is not the tone you want to set w/the traveling public...
cabin service out sourced
- Thread starter dfw gen
- Start date
WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
- 10,662
- Banned
- #17
and BK is a messy process that almost always does not go as smoothly as anyone expects it will.
As AA outsources even more functions over the coming months, there will be operational difficulties.
Most other airlines have gone through the same process, saw problems, and overcame them.
It remains to be seen how the culture that has created at AA over the past 10 years will affect how AA ultimately turns out.
While AA employees are going through a whole new phase, many things such as cabin service outsourcing have been done at other airlines.
N288AA
Member
Not at all arguing the outsourcing....I am very well aware of what goes on the industry. Having said that when management at HQ doesn't know what it takes to the job your chances for survival are slim. It ultamitely becomes a "dog and pony show". That is what happens when you have all mba's and no field expierence running the show. And yes I have been approached about management but this company is the last place on earth I would ever consider. Insanity is doing the samething over and expecting a different outcome. We have already alienated enough passengers in the past month.....book aways already affected Oct revenue I can only imagine what the book aways will be now.
N288AA
Member
Also let me add before you even start I am union but only because I have to be. I don't vote democratic at all. So don't even try that angle I just believe in competent people for the job and that seems to be lacking at AA more than anywhere else in the industry right now.
jimntx
Veteran
Today at DFW, the new cabin service came on when we arrived from SDF. We were doing a BHM turn with a jam-packed plane coming back (A&M fans coming home from the ALA game). The cabin service people left NO plastic or styrofoam cups in coach. Not sure what the 2 and 4 were supposed to serve drinks in. FO called operations for us. We were going to call cabin service, but he said "Don't bother. Operations not only can get some cups for us quicker, they need to know what's going on at the gates."
Sure enough, we got the stuff we needed rather more quickly than we expected. The "cleaners" left trash that SDF-DFW passengers had put in seat back pockets unless it could be seen from the aisle--even in F/C.
Sure enough, we got the stuff we needed rather more quickly than we expected. The "cleaners" left trash that SDF-DFW passengers had put in seat back pockets unless it could be seen from the aisle--even in F/C.
Let me first say that I feel sorry for all the cabin service
employees that lost their job or had to relocate
But as far as JFK is concern the people that are
doing the cleaning are doing a better job.
I have been flying out JFK for over 20 years
the planes have never look better then the last
few trips that I worked out of JFK.
I believe the company that is working out of
JFK is call airways. They are doing an exceptional
job.
employees that lost their job or had to relocate
But as far as JFK is concern the people that are
doing the cleaning are doing a better job.
I have been flying out JFK for over 20 years
the planes have never look better then the last
few trips that I worked out of JFK.
I believe the company that is working out of
JFK is call airways. They are doing an exceptional
job.
chris perry
Veteran
- Sep 17, 2008
- 544
- 118
DPS arrested a whole cleaning crew at DFW for outstanding warrants.They were called because the cleaning crew had no AOA badges/Customs stickers.They have their management escorting the crews...so much for oversight.
777 / 767 / 757 Love
Advanced
- Jan 26, 2012
- 204
- 188
Wait a second people, this post can't be right, because I'm just a stupid internet moron who knows nothing, right? I laugh at this, beause no one knows what I know or how I know it. Believe me, just becuase most people on here won't say anything bad about employees, I think its a complete joke how MANAGEMENT IS ALWAYS TO BLAME, and the poor employees are always so hardworking and treated like crap. Some labor at AA is not so great, so stop defending the ones that don't deserve to be defended.
Not all of cabin workers, but many of them sucked and were lazy. Guys on here complaining about dirty planes being MANGEMENT's fault becuase they don't have enough oversite? REALY?? You have to be a complete moron to need someone to tell you that a plane is still dirty. Are you kidding me? So now the employee is being paid to show up, but actually doing the work is the job of management. No now its unreasonable to ask an employee to be able to do their job WITHOUT management babysitting them? If you are a cabin cleaner, and you walk off the plane and its dirty, its YOUR FAULT, and it AIN'T ROCKET SCIENCE.
The issues with the cabin cleaners in the beginning of this out sourcing process are expected, but over time, things will smoth out. Bottom line, the planes are FILTHY, and no one to blame except those who were supposed to be cleaning them, not sleeping on them when they thought no one was looking. Can't get much worse, so might as well save some money and maybe make it better.
Cheers,
777 / 767 / 757
"Wait a second people, this post can't be right, because I'm just a stupid internet moron who knows nothing, right? "
That sums it up. If you don't possess the simplest of nueron connective fiber to figure out how the simplest of airline functions will deviate from an acceptable standard from bad oversight and leadership from management, no explanation will suffice to change your ignoranance on the subject at hand.
What is amazing is that you admitted how crappy the leadership is with the charge that the cleaners were sleeping on the aircraft. If that was a problem, just how difficult was it for a Manager to figure that problem out by spending 30 minutes in ramp ops watching crews enter and exit aircraft for their duties on gate cameras, and timing the completion of their cleaning.
if there was a sleeping problem, you might want to check out the Managers involved.
You're losing 58-0. Keep trying.
That sums it up. If you don't possess the simplest of nueron connective fiber to figure out how the simplest of airline functions will deviate from an acceptable standard from bad oversight and leadership from management, no explanation will suffice to change your ignoranance on the subject at hand.
What is amazing is that you admitted how crappy the leadership is with the charge that the cleaners were sleeping on the aircraft. If that was a problem, just how difficult was it for a Manager to figure that problem out by spending 30 minutes in ramp ops watching crews enter and exit aircraft for their duties on gate cameras, and timing the completion of their cleaning.
if there was a sleeping problem, you might want to check out the Managers involved.
You're losing 58-0. Keep trying.
What exactly is management's job if it's not to oversee the work being done and to correct errors?
N288AA
Member
And most likely they will continue to be dirty, because for the last 9 yrs the only cabin not outsourced was the dayline thru trips and international cabin. So 80% of cabin has been outsourced for many years! Also on a dayline turn at DFW one thing you did not do per management was take a cabin service delay because the according to them the paying passenger didn't want a clean airplane or their bag to arrive with them. They wanted to leave ontime!
- Banned
- #27
Management makes the policies and procedures, it took me to have a meeting with Stephen Wolf, and then the VP of Mtc to get the cabin cleaning at US upgraded cause local management didnt care, and would give 10 minutes to "clean" a through flight, its an impossible task.
757, you never done the job, dont know the obstacles put in place for why things happen.
For example at US we had two utility for three gates, explain to me how you two people can be in three places at the same time?
757, you never done the job, dont know the obstacles put in place for why things happen.
For example at US we had two utility for three gates, explain to me how you two people can be in three places at the same time?
jimntx
Veteran
I heard there were some a/c day before yesterday where Customer Service (gate agent) and Flight Service management personnel had to clean some airplanes because the contract cleaners never showed up. And the gate agents and the flight crews refused to clean the a/c. Good for them. We already have to clean through flights for free. I'm not volunteering to do someone else's job.
Totally off-topic, but I also heard yesterday that Tom del Valle's company, G2 (?), brought 175 trainees up from MIA to be trained as contract gate agents to replace the AA/AE gate agents. 12 of them passed the police/security check.
Totally off-topic, but I also heard yesterday that Tom del Valle's company, G2 (?), brought 175 trainees up from MIA to be trained as contract gate agents to replace the AA/AE gate agents. 12 of them passed the police/security check.
