WeAAsles
Veteran
- Oct 20, 2007
- 23,539
- 5,263
And they are not going to contract out Delta ramp with record profits coming in and the only way to really compete these days with each other is through good customer service. Too many documented issues with a ramp operation that's being handled out of house. And we here at AA have grown quite serious on baggage service.
Customers don't like flight delays or their bag not arriving when it should.
Delta is quite aware of this and has been offering its customers a premium experience.
AA is currently playing catch up but will get there as well.
Customers don't like flight delays or their bag not arriving when it should.
Delta is quite aware of this and has been offering its customers a premium experience.
AA is currently playing catch up but will get there as well.