Management wanted first point of passenger contact when the Passenger servicers system cutover took placeWeAAsles said:There was something weird about that negotiations. They were taking their time and only a week before they got a TA had put that out in an update.
Bam. Out of nowhere they suddenly had a deal?????
Another situation where maybe a nuclear option was threatened because man were they desperate to sell that deal?
This was huge leverage for CWA/IBT at the table