What does PHL need to become a customer/employee friendly hub?

[crushed]

Happy,
You are dead on.
I stand behind your post 100%!

 

[N965VJ]

<SNIP> Fourth, improve upper management attitude toward the working man and hiring practices. This job used to be a place where you could make a career, provide for a family, and live the middle-class life. Therefore, the company was able to hire people with a middle-class work ethic and the employee felt a pride in their job.

This is what I find troubling about the attitude coming out of Tempe.

In fact, most of the problems under US control seem to require spending some cash.

Does anybody here see that happening?

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Good post, BTW. Welcome to the board.

 

[sharktooth]

why is it necessary to pay more for people to do the job they were hired to do. Flight crews don't get double time to work on holidays.
You get a fair wage for a days work. You want a handout? Go work in France.

Your ignorance about France is astounding considering you have a college education and basically, have really never worked a day in your life. Never a "b-scale". Special retirement consideration while the rest of us lost our retirement.

The few who share your entitlement attitude make it really tough for the rest of us. Go polish your own brass, for once.

 

[Seatacus]

Flight crews don't get double time to work on holidays.
You get a fair wage for a days work.

Bud, with all due respect, flight crews have a mandated minimum of how many people to staff their positions. If your crew is short staffed you don't work. In PHL if you are short staffed you just have to work anyway.

 

[SKY HIGH]

Therefore, the company was able to hire people with a middle-class work ethic and the employee felt a pride in their job. With all of the cutbacks, this is no longer possible (What is the difference between a pizza and an airline employee?......A pizza, these days, can still feed a family of 4.)

sky high states: I am a big defender of my career, however, I no longer say with pride, who I work for. Opening up a paycheck is insulting. Got paid, friday, wrote some bills over the weekend. Minus $9.00 til next paycheck. (11 days away) Even got the lunchbox for work.
My parents instilled my work ethic. Yeah, I smile, provide courtesy service, but my financial worries overshadow how I feel about the company I work for. There will NEVER be Corporate Culture at any airline, when you dont feel valued.
Nice post, Happily PHL.....valued wisdom.

only posting opinions.

 

[2clippedwings]

There are three important things that I have said to every new manager with whom I worked (as well as many co-workers):

1) PHL works in spite of itself

2) There is NO easy fix......many have tried and failed miserably (and been either fired, promoted, or hired by another airline).

3) It is IMPOSSIBLE to compare PHL to any other station. Although everywhere has its own issues, many of PHL's issues are unique.


From an earlier post by DeltaWatch on another thread:

A FEW NOTES FROM THE LABOR ADVISORY MEETING.......

"The different labor groups all pointed out the fact that PHL is still the main problem in the system as we all did in the last meeting. The lack of communication needs to be fixed between operations and the employee group system wide. The fact that some of the things the labor group brought to the table seemed new to the Board was surprising to us :blink: ."

Now, help me understand, how can the Board be surprised by the same concerns echoed over and over again about PHL?

Your post was excellent and I think your experienced perspective will be welcome to the boards.

 

[NCFL]

What is the difference between a pizza and an airline employee?......A pizza, these days, can still feed a family of 4.

Love that analogy. After my 40% cut to go to Express to keep a job, I couldn't agree with you more.

 

[sharktooth]

Bud, with all due respect, flight crews have a mandated minimum of how many people to staff their positions. If your crew is short staffed you don't work. In PHL if you are short staffed you just have to work anyway.

Scabs do that. Golly, what do you think about that? and I mean that in a very Greecian manner.

 

[Jonnyd]

Happily is dead on about everything. You will never know what it's truly like until you've actually "lived" PHL like some of us. As bad as it was sometimes, I still really miss it. The people are what make this airline, and the majority of the people I worked with take their job very seriously day in/day out.

 

[Dog Wonder]

The fix is no secret.

The will. and comittment to the resources to fix it are lost in a lust for more money from those who can.

 

[Seatacus]

Scabs do that. Golly, what do you think about that? and I mean that in a very Greecian manner.

I have no idea what your talking about....... :blink:

 

[US1YFARE]

They can complain about PHL all they want. Has anyone tried checking in at LAS lately? Or finding your connecting flight in LAS. Talk about customer unfriendly. And PHX is just about as bad. The HP are totally disorganized there. A ticket agent SCREAMED at me to stand at a line in PHX despite my request for her to listen to me and after 30 minutes another ticket agent told me that I was in the WRONG line.

PHL has a lot of problems outside the control of US, but I at least find it much more organized than either LAS or PHX.

When you pay crappy wages you get crappy employees. You can make more at Starbucks and the people they are hiring in PHL for $9/hour are the people who CAN'T work at Starbucks.

 

[Doc]

why is it necessary to pay more for people to do the job they were hired to do. Flight crews don't get double time to work on holidays.
You get a fair wage for a days work. You want a handout? Go work in France.

WOW!
If you were in front of me and said that we would be out side.

1.We were paid more to do the job.
2.We gave so we could survive as all did and now they are reaping the benefits but don't feel we should.
3.Crews are compensated for the hours they work at a higher rate ...your 80 hours I know you are paid for time in the air but we are still putting in 160 hours all working hours. Your other 80 you are away from home is spent in a hotel room.

 

[flyJOE]

Until you have "lived" PHL......don't knock it!

Amen to that! I'm not sure who you are, but I probably worked with you on the gates/counter in the 90's. I left Philly in '98 and went to Denver. Out there, we had three of us working the gates & a fourth to help us board a 737-300 and watched them freak out when it was oversold. I remember we were lucky to have two of us working a 767 going to Europe.

 

[cwa037]

Move some of these flights to Pittsburgh, a beautiful
facility where you have room, gates, and the cost of
living is low!