day in the life of a customer service agen

[4merresrat]

i didnt know you needed an education to be a gate agent.

Well, that was part of my point. . . Assuming one has finished high school. Most salarys are based on education, and skill. . . and need.

 

[4merresrat]

it is a low paying job....but it is a critical part of the operation . i dont really care, I only work part time and have a job that I got my education for .....but I think 12 dollars per hour is a fair wage for those working in a hub station like clt. i dont know how people are making a living keeping this as a job and not just a hobby.

A critical part of the operation. . . well, yes. Isn't selling the hamburger behind the counter at Mickey D's a critial part of their operation?

But anyone can do it, it doesn't require any education or training. . . and there is no shortage.

 

[4merresrat]

How about what we were making in 1999?

Walk a mile in someones shoes before you make uninformed, ignorant statements.

Interesting, besides name-calling no one has yet answered the question. Simple question. What were you making in 99 that you considered fair to employee and employer?

 

[leprechaun]

A critical part of the operation. . . well, yes. Isn't selling the hamburger behind the counter at Mickey D's a critial part of their operation?

But anyone can do it, it doesn't require any education or training. . . and there is no shortage.

Let's see you take a crack at it Dougoid. There is a serious falling off of service from attitudes just like that. Why do you think USAirways is the worst in virtually every statistic. You get what you pay for, and it's ignorant pukes like you, that could never understand that.

 

[4merresrat]

Let's see you take a crack at it Dougoid. There is a serious falling off of service from attitudes just like that. Why do you think USAirways is the worst in virtually every statistic. You get what you pay for, and it's ignorant pukes like you, that could never understand that.

Again, what is a fair wage? You get what you pay for so you are saying the gate agents arn't good workers at this time because pay is low?

 

[john john]

Interesting, besides name-calling no one has yet answered the question. Simple question. What were you making in 99 that you considered fair to employee and employer?

And you haven answered my
How much is a seasoned agent worth when your flight to Europe, Asia, Caribbean Australia, Africa, South America are just plain old North America is interrupted because of delay or cancellations or maybe a funeral to attend or maybe a million dollar deal to close or maybe I THINK I WILL JUTS QUIT THERE HOPE YOU GOT MY POINT

 

[leprechaun]

There are two types of customer service agents at US. Topped off senior agents, and minimum wage new hires. The majority of agents in the middle have left for greener pastures. You brought up flipping burgers at McDonalds. Which would you rather do for $8.00 per hour, flip burgers, mow grass, bag groceries, or work understaffed with unhappy customers screaming in your face. It's a turnstile door at US. Newhires don't last long, and then a new batch of victims is brought in. The senior agents feel trapped, starting over somewhere else most of the time is for less money, even with my Bachelors degree from 25 years ago. So if you want competent agents, who will stay and learn the job, you need to beat McDonalds on the starting pay.

 

[john john]

so you are saying the gate agents arn't good workers at this time because pay is low?

Some because of low wages and benefits

But as a senior seasoned unionize agent I will continual to see wages and benefits increases as well as future union negotiations maybe some of the inexperience and green can be motivated to get the same experience and pride

 

[JetguyCLT]

I heart International Shannon and trust me, she is a GREAT agent!

 

[YVINTERN]

I heart International Shannon and trust me, she is a GREAT agent!

Who the :censored: are you? Check your PM 😉

 

[orioleman]

Guys,
sorry I started this thread . Was hoping for some funny antidotes to being a c/s agent . didn't want it to turn into a bashing or respect issue. guess I'll go back to the rules of the ramp for some laughs .......

 

[YVINTERN]

No no your intention Orioleman was altrustic and pure...I'm sorry and I feel guilty for hijacking this thread 🙁 I really wanted a CSA thread I even contributed to it.

 

[orioleman]

YV,
your forgiven .. since you brought the blow up guy back 😀 😀 😀 😀

 

[orioleman]

Gotta love this one.

Your working C-15 (my old stomping grounds many many moons ago.) and a passenger walks up and asks

"is this gate C15 and is this flight going to Orlando Fl. " well lets see you turn your head and look at the led sign behind you

and low and behold. it says C-15 Orlando FL . Why yes this is C15 going to orlando FL . sam I am . I don't like green eggs and ham

 

[4merresrat]

Gotta love this one.

Your working C-15 (my old stomping grounds many many moons ago.) and a passenger walks up and asks

"is this gate C15 and is this flight going to Orlando Fl. " well lets see you turn your head and look at the led sign behind you

and low and behold. it says C-15 Orlando FL . Why yes this is C15 going to orlando FL . sam I am . I don't like green eggs and ham

And that is a perfect example. . . if one is so inpatient that confirming a gate and destination, and assisting a customer is annoying then what does this say.

If you are in customer service of course people are going to come up and ask questions (yes, even ones you might consider silly and obvious). . . but it is just part of the job. Why not look at it a different way, a helping positive way. Instead of an annoyance. It would make for a much more pleasant day.