InternationalShannon
Veteran
Sounds like I hit a nerve with the "don't you dare question me" , didn't I?
I'm not going to apologize for it - - it looks like you missed the point about nonrevs arguing aggressively - -
I don't mind polite asking. I know how nerve racking it is not to know if you're going to get on. And I am aware that we are also internal customers..
I am talking about those who go grab another computer, sign in, ask me why I am not releasing seats yet when there are 15 of them on the map and it's 45 minutes until departure. Then you want to know if you can sit in first class because there are 4 seats there. Nevermind the 2 chairmen , three golds, and 16 silvers on the upgrade list...... If you're going to question me about the standby list, you should see that I have to accomodate the revenue passengers. At this point I'm still not annoyed.
I may have 15 seats on the map, but are you aware that JetBlue just canceled their JFK flight and just ended up overselling mine 5 minutes ago? Probably not because their pax have to check in WITH ME and aren't yet showing as HKN's.
ANYONE who knows me knows that I am very generous with the nonrevs.
It is the nonrevs and their guests that keep coming up, the people who are in different departments who somehow have figured out how to sign in but don't understand the priority list, those who only go by what the 1800 line is telling them and use those tiny bits of information as ammunition to argue with me over where they SHOULD be sitting and why am I not accomodating them? It is the attitude of entitlement and the assumption that I'm doing something wrong that really pisses me off.
I have a job to do, and let's not forget that it is to take care of our REVENUE passengers first and then granting the nonrevs the PRIVELEDGE of a seat on the aircraft. I'm sorry if it's the middle one. I didn't put you there to be a b-word - -
If you think I did my job wrong, then get a supervisor, print a record of your PNR when you land, do whatever you need to do to make yourself feel better, but I guarantee you, I'll never get caught screwing over nonrevs. If you're not being a little jerk at the gate, then you don't have anything to worry about.
I'm not saying DONT ASK me what your chances are. I know you want to sit with your kids. I promise, promise, promise you that I will move the moon if I can find a way to give you what you want and still be able to give our elites the service they deserve as well. I know what kind of hell this company has been through, I was here before and after 9/11.
I encourage you to come find me in the airport. I'm extremely easy to find. I have taken very good care of fliers on this board who have flown from my gate.
Just understand that I still have a job to do, and while it does include making sure that you're comfortable and happy on your flight, and that a little frustration from you is understandable, just make sure that you're not
a) disrupting me so much that I can't do what I need to do to get my flight on time and
B) giving me unneccessary attitude/hostility over not getting upgrade or getting the middle seat.
I apologize you feel screwed over that Mister Chairman got the last first class seat and you got his 4E, but at least you got on the plane, right? When Mister Chairman writes to complain , the flight might get pulled and I'm accountable for why I put a nonrev in 1A when Mister Chairman was number one on the list.
I'm not willing to get written up because you feel entitled to that seat - - no matter what hardships the company has dealt you.
Unfortunately, that's gonna piss some of you off, but I'd like to preserve what is left of our elites, even the difficult ones because I want this airline to somehow succeed.
I'm not going to apologize for it - - it looks like you missed the point about nonrevs arguing aggressively - -
I don't mind polite asking. I know how nerve racking it is not to know if you're going to get on. And I am aware that we are also internal customers..
I am talking about those who go grab another computer, sign in, ask me why I am not releasing seats yet when there are 15 of them on the map and it's 45 minutes until departure. Then you want to know if you can sit in first class because there are 4 seats there. Nevermind the 2 chairmen , three golds, and 16 silvers on the upgrade list...... If you're going to question me about the standby list, you should see that I have to accomodate the revenue passengers. At this point I'm still not annoyed.
I may have 15 seats on the map, but are you aware that JetBlue just canceled their JFK flight and just ended up overselling mine 5 minutes ago? Probably not because their pax have to check in WITH ME and aren't yet showing as HKN's.
ANYONE who knows me knows that I am very generous with the nonrevs.
It is the nonrevs and their guests that keep coming up, the people who are in different departments who somehow have figured out how to sign in but don't understand the priority list, those who only go by what the 1800 line is telling them and use those tiny bits of information as ammunition to argue with me over where they SHOULD be sitting and why am I not accomodating them? It is the attitude of entitlement and the assumption that I'm doing something wrong that really pisses me off.
I have a job to do, and let's not forget that it is to take care of our REVENUE passengers first and then granting the nonrevs the PRIVELEDGE of a seat on the aircraft. I'm sorry if it's the middle one. I didn't put you there to be a b-word - -
If you think I did my job wrong, then get a supervisor, print a record of your PNR when you land, do whatever you need to do to make yourself feel better, but I guarantee you, I'll never get caught screwing over nonrevs. If you're not being a little jerk at the gate, then you don't have anything to worry about.
I'm not saying DONT ASK me what your chances are. I know you want to sit with your kids. I promise, promise, promise you that I will move the moon if I can find a way to give you what you want and still be able to give our elites the service they deserve as well. I know what kind of hell this company has been through, I was here before and after 9/11.
I encourage you to come find me in the airport. I'm extremely easy to find. I have taken very good care of fliers on this board who have flown from my gate.
Just understand that I still have a job to do, and while it does include making sure that you're comfortable and happy on your flight, and that a little frustration from you is understandable, just make sure that you're not
a) disrupting me so much that I can't do what I need to do to get my flight on time and
B) giving me unneccessary attitude/hostility over not getting upgrade or getting the middle seat.
I apologize you feel screwed over that Mister Chairman got the last first class seat and you got his 4E, but at least you got on the plane, right? When Mister Chairman writes to complain , the flight might get pulled and I'm accountable for why I put a nonrev in 1A when Mister Chairman was number one on the list.
I'm not willing to get written up because you feel entitled to that seat - - no matter what hardships the company has dealt you.
Unfortunately, that's gonna piss some of you off, but I'd like to preserve what is left of our elites, even the difficult ones because I want this airline to somehow succeed.
