Sounds like "Orange Juice" Helen:jimntx said:Unfortunately, there's a certain amount of truth in the statement--particularly, when applied to flight attendants. There's one of ours who's been fired more than once for telling F/C passengers to go F*** themselves. Thanks to the union and the arbitrator she still has her job. Anyone can make a mistake, but more than once is a habit.
http://www.gadling.com/2009/12/12/galley-gossip-the-first-class-orange-juice-passenger-respond/
http://www.cbsnews.com/news/american-airlines-and-the-oj-incident-pr-fail/
The good news is that those bad apples are very rare.