so if you adopt the aa employee policy of "we are not happy untill you are not happy" we can be one big dysfunctional family!freedom said:I accept your apology. ...
Here at US Airways we like to do things a bit differently. ..yelling at passengers is strongly encouraged. ..we're trained that it's important to mentally subdue them as quickly as possible to make them more susceptible to our will. ...
Also it's part of our new health initiative to help reduce stress...sometimes I just find a random passenger and just yell at the top of my lungs for about five minutes when I'm having a bad day ...
We are strongly encouraged to give back what they throw at us as well ..many airlines train their agents to just stand there as they get yelled at by passengers, not us ...If somone is yelling at a gate agent they've been trained not to engage them on their own but to call a manager, when that manager arrives they will both commence yelling at the pax because two obviously defeats one ..