US Airways Customer's Opinions and Comments

[PhxMama]

As a "former employee", I had to call customer relations-east side. Hold time was 64 minutes. How sad.

 

[Snafu]

Whomever is responsible for the discontent of our Freq Travellers needs to WAKE UP and address their concerns and deal with them IMMEDIATELY! As an employee of this airline I am running low on patience (and to those of you who say "CHILL"....I say "BITE")....this management needs to STEP UP to the plate and treat our Valued (Repeat) Customers with the courtesy they deserve, making phone calls and answering emails when it matters NOT after they leave the airline and start flying on ANOTHER carrier. This is a basic courtesy. :down:

Yeah........right after they address the discontent of the employees. It's no different for the FF's or the employees.........we're all in the same boat. FF's are bailing and so are employees. :unsure:

 

[supercruiser]

In my station we went head on with peoples express literally put them out of business

People Express was acquired and merged into Continental. Announcement was made in summer of 86.

Try again.

 

[US1YFARE]

As a "former employee", I had to call customer relations-east side. Hold time was 64 minutes. How sad.

that's nothing. I held for 2 hours--I am not lying. And when they finally answered, the person said, I had to call someone else. I said, unless you want me to jump from the top of my office building, you are going to listen to me. He said, i don't care, jump...actually he was nice, but I really was on hold for 2 hours and I did say that to him.

Who is the fool? Yup, that's right, me for holding that long....shortly thereafter, I made the switch to United. $7000 in revenue to UA because of the changes and counting.....the year has just begun.

 

[john john]

People Express was acquired and merged into Continental. Announcement was made in summer of 86.

Try again.

Was it acquired or merged or liquidated? And was Eastern acquired or merged or liquidated. Peoples/Eastern no long exist in its pass form. Continental got the assets of both. Who knows what maze Lorenzo had.

 

[700UW]

Continental did not get EAL's assets, they were auctioned off in bankruptcy, EAL was liquidated.

People's was bought by CAL.

 

[SpinDoc]

that's nothing. I held for 2 hours--I am not lying.

Who is the fool? Yup, that's right, me for holding that long....

BINGO!

Someone finally gets it. It's a toll-free number for crying out loud. If it was your dime, then you would have a case. As it is, unfortunately, it is NOT your dime, and you don't have a case.

You're better off sending an e-mail or writing. Anyone who would hold THAT long on the phone has way too much time on their hands. The only people I hold that long for are utilities, and I will occasionaly hang up and try again when it isn't lunch time or the end of the day.

Welcome to the new reality. Price is king, and every air carrier out there will eventually catch on. Sooner or later, UA will piss you off too, and you'll get back on the merry go-round. At last count, there are three legacy carriers in BK, and each of them will follow U's path to success. It's a race to the bottom folks.

 

[john john]

Continental did not get EAL's assets,

You better check you history on Frank. This is a whole other topic.

 

[700UW]

When EAL was in BK the courts prevented Lorenzo from transferring anymore assets and removed him from control of EAL.

Before BK he stole EAL blind.

For Example, Midway got the PHL assets, remember?

 

[john john]

People Express was acquired and merged into Continental. Announcement was made in summer of 86.

Try again.

November 14, 1985
Just 2 years on it from it’s peak in 1983, Peoples was starting to crumble due to sharper competition
http://www.airchive.com/SITE%20PAGES/TIMETABLES-PEOPLE.html

 

[Paul]

This is getting a bit off track folks. If I recall correctly this is about Customer comments and opinions regarding the change in service offered.

Thanks

 

[Whatnow?]

[quote name='US1YFARE' date='Jan 30 2006, 07:14 PM'
Who is the fool? Yup, that's right, me for holding that long....shortly thereafter, I made the switch to United. $7000 in revenue to UA because of the changes and counting.....the year has just begun.
[/quote]


Something tells me that the switch over to UAL may not have been the best move either given their state of dissaray....but you're right about one thing, the year has just begun! :huh: You're gonna find dissatisfaction wherever you go nowadays!

 

[BoeingBoy]

In response to PineyBob's & US1YFARE's comments about not getting responses......

Way in the back of the new "Code of Business Conduct and Ethics" booklet is a section on Consumer Protection. Part of this section details the "Customer Commitment" by saying:

"The Company created a 12-Point Customer Commitment to guide our commitment to improve the service that customers receive before, during, and after each flight. We want to make sure each customer receives, on a consistent basis, the highest level of service possible."

"All employees should be familiar with our 12-Point Customer Commitment to help us deliver a superior level of service on a consistent basis:"

[points 1-11]

"12. Respond promptly to complaints or requests for information."

Jim

ps - PineyBob, if you haven't already gotten a copy I'll bring you mine when I see you in Feb.

 

[BoeingBoy]

wouldn't that be unethical?

Unethical, unsmethical - I can dispose of it here and the garbage man can read it or I can dispose of it somewhere else and someone else can read it. No difference to me. I'm not about to waste the electricity to shred it.....

Jim

 

[AstroLounge]

The author of this rogue publication should have spent their time writing their OWN obituary.....embellishing all their great accomplishments and how they smoozed & schmoozed with the likes of Al Crellin & Company. When will THEY realize most employees N-E-V-E-R read this corporate BS that ranks right UP THERE with the "fine print" on a credit card application. :down: