Answer: Jerry Glass needs to change his hard stance against employees. Stop protecting his department "crazies", that he doesn't like to over ride them when they are blatantly WRONG. Its embarrassing.
Seems the shoe is on the other foot for a change here huh?
And tell him to please Listen first, before his mouth starts moving. He always convinces himself that he is right and never listens to the other side. Take the employees side even once in awhile. Train his department to discern what "mitigating circumstances" means!
Hmmmm...seems like this is a classic case of the pot calling out the kettle??
And he needs to apologize to the AFA PIT President for a recent event. Only then will the feeling of distain start to desipate for all of management including the CEO. There can be no forward movement on no "going forward plan" with this type of animosity between Labor relations and the employees. In my mind's eye, his arrogance and attitude is the biggest obsticle at U.
Maybe he could take a chapter from the AFA PIT Presidents book on dealing with others. Use the example of how she stood up to Dr. Bronner in CLT to let her true colors shine through. What a classic example of how to deal effectively with people. Seems like the two of them may even run in the same circles.