MarkMyWords
Veteran
- Aug 20, 2002
- 1,900
- 1
What a challenging day all over the system. The FAA ATC website looked like a competition to see how's delay stats could be the highest. PHL delays approached 3-4 hours, ORD delays in excess of 4 hours, ATL delays in excess of 2 hours, LGA, EWR, IAD, CLE all had delays in excess of 1-2 hours. Then there were delays into MCO, PBI and FLL due to traffic saturation (due to a high number of general aviation traffic).
System wide we were booked to 90% capacity today and our employees throughout the system more then rose to the challenge. With the high load factor there were very few flights that could be canceled and the customer protected in a reasonable amount of time. So it was nearly impossible to improve the slot times in any of these airports.
Hats off to the Customer Service and Fleet Serivce group for putting forth awesome efforts on our customers behalf. Knowing that station staffing levels are stretched paper thin, the added pressures and stresses of having nearly every PHL flight run late must have been horrendous. Working and reworking connections, moviong customers and bags where every you could find a seat, juggling gates and keepig customers informed would be especially difficult.
Kudos go out to the flight crews also. Doing their best to take care of the customers in the face of long onborad delays when flights had to push off gates to make room for the next arrivals. Hustling through airports to make quick aircraft changes and doing their best to get our customers home safely.
I espeically want to say Thank You to all the hard working men and women in PHL. While the station may get a bad wrap due to it's operational challenges, the vast majority of the employees give much more then 100% on nights like this. Each and every one of you shined tonight and hopefully our customers will take notice.
May each and every one of you have a very Safe and Happy Thanksgiving (either today or when every you are able to celebrate with your own families). Thank you for making a difference yesterday.
System wide we were booked to 90% capacity today and our employees throughout the system more then rose to the challenge. With the high load factor there were very few flights that could be canceled and the customer protected in a reasonable amount of time. So it was nearly impossible to improve the slot times in any of these airports.
Hats off to the Customer Service and Fleet Serivce group for putting forth awesome efforts on our customers behalf. Knowing that station staffing levels are stretched paper thin, the added pressures and stresses of having nearly every PHL flight run late must have been horrendous. Working and reworking connections, moviong customers and bags where every you could find a seat, juggling gates and keepig customers informed would be especially difficult.
Kudos go out to the flight crews also. Doing their best to take care of the customers in the face of long onborad delays when flights had to push off gates to make room for the next arrivals. Hustling through airports to make quick aircraft changes and doing their best to get our customers home safely.
I espeically want to say Thank You to all the hard working men and women in PHL. While the station may get a bad wrap due to it's operational challenges, the vast majority of the employees give much more then 100% on nights like this. Each and every one of you shined tonight and hopefully our customers will take notice.
May each and every one of you have a very Safe and Happy Thanksgiving (either today or when every you are able to celebrate with your own families). Thank you for making a difference yesterday.