There are plenty of falsehoods going around on this board in particular. The truth is that if a flight attendant gets injured helping a passenger place a bag in the bin, the employee needs to turn in a claim. The company has workers comp insurance for this type of injury. If the insurance carrier rejects the claim, and there are no mitigating circumstances (such as the flight attendant was not actually on duty, but non-reving) the claim would be payable. If the claim isn't payable, the employee should file a lawsuit. Insurance companies are slimy, very very slimy. I have worked with a number of them and they sumarilly reject claims which should be paid. But it is the insurance carrier, not US Airways, who decides what claims it pays. FWIW, if a claim is rejected and the employee sues, they would actually sue US Airways, not the insurance carrier. The carrier is required by law to defend the claim (costs of defense include attorneys' fees and expenses) and indemnify US Airways against losses, up to its limitation per incident.  That is to say, for instance, that if an employee wins a $2M judgment against US Airways, but the limit of US Airways policy is $1M per incident, AND if coverage is valid (i.e., US Airways paid its bill) then the carrier would have to pay the first $1M of the judgment plus the costs of defense, and US Airways would have to pay the amount over $1M.
It is noteworthy that these policies are written to include generalities of a job. For instance, they don't generally disclude certain functions. In other words, there won't be an exclusion for helping passengers place items in an overhead bid. So, if you are working, that is, performing work for the company, your claim should (and absent some bizarre set of circimstances, would) be covered. It is very elementary law. Period.Â
As for whatever flight attendant didn't get paid for what, I can't tell you without knowing the circumstances. It could, like I said, somebody nonreving. But these boards are replete with false information from somebody who heard from somebody who heard from somebody else.
Regards,
DCAflyer
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