Do you know what our mishandling rates are in terms of similar type products?( EPX, PPs, general cargo)Agree with everything else you've mentioned, except for this.
Effecient reputation? Absolutely.
Effecient flight ops? Positively.
Reliable? They mishandle or damage about 2-3% of their shipments.
Translate that into baggage rates, and that would be equal to 20 to 30 tracers per 1000 bags handled, and historically, most AA stations had mishandling rates at or below 5 per thousand, and the hubs are roughly double that at 10 per thousand, which is still better than FDX....