AFA Work Issues Thread--10/6-

[N903AW]

Ok switching gears a bit since this is technically the "service etc" thread, When are the service enhancements coming to first class domestic? Seriously, how long does it take to pick out a plastic stem glass for wine since I don't see glassware coming back at all? When will we see enhancements to the snack basket or an expanded meal window. Ya know, actually COMPETE and offer what your competitors offer? I know a lot was promised and logistics behind the scenes can take time but really? Seriously?

I think that Hector would like to have his plans for service improvements implemented yesterday. It's just a matter of getting the airline to fork over the money to do it.

I also believe that having Marketing dictate what can or cannot be done to the inflight product is a detriment to this airline. The marketing department at this airline is like a group of high school teenagers making sloppy banners before a pep rally! Marketing has done NOTHING to improve the image, customer perception or product of this airline....they have only made it worse, and continue to do so. Let's face it, the only positive image this airline has been able to portray since the merger was as a result of an aircraft accident in the Hudson with, thankfully, a miraculous outcome. This was as a result of excellent flight deck and cabin crew performance and had nothing to do with marketing at all.

Doug needs to either get a new marketing department that only has a proportionate input on the inflight product or eliminate it altogether. What we currently have at this airline is absolutely worthless. :down:

 

[WhatBag?]

Marketing has too much power! Marketing should be there to actually promote a product. Do we HAVE a product specialist to implement these enhancements?

 

[Travelpro72]

This airline is so wrecked. There is no brand to market coupled with the fact that they count on leisure travel instead of real FF's who pay a majority of the bills. Leisure passengers are NOT loyal to an airline as a rule. I feel that our loyal business customers were kicked in the nuts and told to take what the airline was willing to give or bolt. So now you see an airline with roughly the same number of "elites" (fudged #'s I'm sure) yet the new elites bring in NOWHERE near what the old ones did I'd venture to say. Many are holding status by buying flowers for their wives at 1800FLOWERS. That said I don't discount their status or business but simply saying that management has created what we are today. What I mean by this is there are a lot less Chairmans Pref. onboard these days. It will take more than a wine glass or better meals in domestic first to create REAL change but it would be a pleasant start. Marketing in charge of the onboard service is beyond me. We need to compete with our competitors, PERIOD! ! The attitude of management is "hey the seats are being filled". Yeah but with how many REPEAT customers? You can only jack people for so long. Does it NOT surprise anyone that regardless of the improved stats we're still hated? Many will say it's "all airlines" today. Is it?

 

[flybynite]

I could be wrong but what we have in marketing are 3rd year ASU students doing internships that have never had a real job much less worked the line and are so clueless as to the day to day ops except what they see on a piece of paper. They run around at HQ in jeans and shorts, think they are bright and cool when they are in fact wasting space.

Will someone for gods sake hire a few old farts that accually know what the hell they're doing?

 

[Toothy Grin]

Y? When there are so many old farts that we can't get to quit/retire. I have to ask, is this an airline or a retirement home? Where is the company BINGO hall? 5 am condo report? Instead of pins the company should offer a free blue or purple hair dye. mmm, maybe a chin lift - i keep seeing alot of gobblers out there these days.


Kiddn' aside, oh ha ha ha, I was inputting my inventory - as required by federal law - and I saw that we will soon be selling: ice cream, standard sandwich, a higher priced sanwich, snackbox, salad and other stuff.

Ok, start complaining!

 

[BoeingBoy]

Well looking at the 190 tripsheets for January in PHL that baby is about 90% shuttle. They are some mean looking trips.

Have they at least learned enough from past mistakes to keep an airplane on Shuttle flights for the day?

Jim

 

[violet]

Ice Cream? :unsure:

 

[FlightChic]

Ice cream will only be sold on the CLT-HNL flights so unless you are one of the lucky few who gets to go to HNL, you won't have to worry about selling ice cream.