Wn Phl Fares -merged topics

USA320Pilot's link leads to the sign-up page, or at least it did for me. Here is the full article:

Jim

Southwest's $29 Fares Jolt US Airways in Philadelphia
By MICHELINE MAYNARD

Published: February 13, 2004

eginning a heated competition for passengers in Philadelphia, Southwest Airlines said yesterday that fares would cost as little as $29 for a one-way ticket when it begins service there on May 9.

US Airways, the leading carrier out of Philadelphia, which is one of its three hubs, is countering Southwest's entry by starting a "buy three, get one free" promotion for customers who purchase tickets on its Web site.

Southwest, the nation's biggest low-fare carrier, announced plans to fly from Philadelphia last October, with 14 daily flights to Providence, R.I.; Chicago; Phoenix; Las Vegas; and Orlando and Tampa, Fla. Southwest will serve another 31 cities through connecting flights at those airports. Southwest said its cheapest fares from Philadelphia, purchased 14 days in advance, would range from $29 one-way to Providence, to $99 one-way to Midway Airport in Chicago. Tickets went on sale yesterday.

The move by Southwest jolted US Airways, which is the dominant carrier on five of the six routes that Southwest plans to fly. US Airways, which emerged from bankruptcy protection last year, is revising its restructuring plan, in part to reflect the challenge it is facing from low-fare airlines.

US Airways hired Morgan Stanley to find bidders for a series of assets, including one of its hubs. Pittsburgh, Philadelphia and Charlotte, N.C., are its hubs.

Last week, senior management met with union leaders to begin discussions on a third set of wage and benefit cuts, which unions are resisting.

Full-fare tickets on Southwest, purchased at the last minute with no discount, will start at $49 one-way to Providence, ranging up to $299 one-way to Las Vegas and Phoenix, the maximum fare that it charges nationwide between any two cities. The prices do not include federal or local fees or taxes.

US Airways did not return a phone call seeking comment on its fares, but its Web site yesterday said the cheapest fare available to Providence on May 9 was $341 for a round trip, the equivalent of $170.50 each way, more than five times as much as Southwest. The Web site said the cheapest fare to Chicago on that day was $218 for a round trip, the equivalent of $109 each way, 10 percent more than its new rival.

Southwest released a chart in which it said its competitors charged up to $497 one-way, or 10 times as much for a last-minute ticket from Philadelphia to Providence, and $1,270 one-way to Phoenix, or four times as much as Southwest.

It did not name US Airways, but a spokeswoman for Southwest said the comparisons were drawn against US Airways' fares and did not represent an average from Philadelphia. A variety of airlines, including American and AirTran, compete with US Airways from Philadelphia, though it has two-thirds of the flights from there.

Last week, B. Ben Baldanza, the US Airways executive vice president for marketing, said he did not think fares from Philadelphia would fall significantly when Southwest arrived, since other low-fare carriers already operate there. But James C. Wimberly, Southwest's executive vice president and chief of operations, disagreed.

"I think you can see from the percentages that we do expect a dramatic decrease" in ticket prices, he said.

With Southwest showing its hand, US Airways may be forced to match its fares on the routes where the two airlines compete, said Darin Lee, senior managing economist with LECG, an industry consulting group based in Cambridge, Mass.

"They clearly have to respond. Keeping their current fare structure in place would be suicidal," Dr. Lee said.

Mr. Wimberly also said Southwest would add new routes from Philadelphia once it begins service there. "We would anticipate quicker expansion than otherwise would be expected," he said.

US Airways said it would provide a free ticket anywhere in the United States and Canada to customers who bought three tickets over the Internet for travel on US Airways, US Airways Express or the US Airways shuttle. Customers will pay applicable taxes and fees on the free ticket.
 
Busdrvr said:
I don't want to beat a dead horse, But..... You do know you can check flights by schedule the FIRST time. The web page is defaulted to "price" because that seems to be what drives most folks, but you can select "schedule" on the opening screen...
The point is that if you do search by price you're subjected to some rather extreme bait & switch tactics. Or, if we want to be kind, a really lousy user interface.
 
Busdrvr said:
But the PERCEPTION is that SWA is the cheapest.
WN may not alway be the cheapest, but more often than not, they are.

The biggest reason they build the low fare reputation is the fact for years monopoly carriers (like US on PHL-PVD) have been charging huge fares. The PHL-PVD one-way Y fare is now $472 and 21AP round-trip is $364. Once WN enters, it'll be $79 for OW Y and $98 for 21AP round-trip.

Even IF US matches that price, people have long memories. People, especially corporations, also remember how once AirTran left the PIT-LGA market, US fares are back up to $481 Y one-way.

Such behaviour will make one go to www.southwest.com first and if the fare looks reasonable (which it often is), they'll take it.

Just like WN creates a perception that it has lower fares, US created the perception that they are a high-fare airline.
 
US would do well to add a fare searching option that more closely matches the style of Southwest, Song, Jetblue, etc. The same results are eventually obtainable searching on the US website, but not easily. And almost impossible for those that aren't very familiar with how it works. The quirks of the US site are set up to make it frustrating. The LCCs make it very plain and straightforward. And in the process, the way I look at it, they can steer someone toward a higher fare than they might otherwise have planned, once the customer sees the incremental difference for one more convenient flight, or the particular day that they want.
 
Well, if and when US ever decides to change the fare structure to ONE WAY fares, they should very easily be able to match the search like WN does. Currently with so many fares being offered, they cant tell you how much it is, because they dont know until you give them coming and going flights. The cheap fare might be available on the way out, but not back so they cant tell you what it costs until the whole thing is done. This is what is so frustrating because you think I've got the good fare, until the last screen. One way fares will be just that. Choose what fare you want on the flight out, got the cheapie, good, now do the same on the way back. Cant wait!
 
Doc said:
I want you to see when you go to wn web sight the cheep fare are all unavaiable
but the 168's and the 140's are available one way so you see its bait and switch come see our low fares oops thats not avaiable that day but we have this one...
oh and by the way people are catching on...........
.
Doc

It may be bait and switch, but under $200 one way unrestricted is still a great deal in the minds of most fliers.

On a US Airways route (or UA, or CO or DL for that matter) there's a good chance that you'll get quoted $900+ for CLE-PHL return over 7 days in advance with a Sat night stay. Too many fliers have actual, painful experiences of pricing like this from the legacy carriers.

Why do you think JB and WN get better yields in competing markets than U, DL etc? They mainly sell their higher fare buckets, but those are all clearly value for money.

Great to see AS following America West. At least U is making the right noices on pricing. Now let's see it in action ....
 
Ok, I give up. How do you compete with a LCC that gets coverage of their Philly Fare announcement in the the International Hearld Tribune?

News Brief

Jim
 
The three pillars of a sale: Trust, Need, VALUE! But I guess you need a sales and marketing department to let potential customers know just what they are.
 
And a good article it was, Bob.

Ya know, maybe we should hire some marketing people, form a marketing department, maybe even have a VP in charge. Naaa, probably cost too much.

Seriously though, in one of the articles about WN's PHL fares I saw that they had employees throughout town handing out chocolates. Just in case somebody missed the press coverage.

Jim
 
PineyBob said:
BoeingBoy said:
Ok, I give up. How do you compete with a LCC that gets coverage of their Philly Fare announcement in the the International Hearld Tribune?

News Brief

Jim
Gosh Jim I don't know!

Not to toot my own horn excessively but I generated what has been one of the only articles that was remotely positive about US Airways since Thanksgiving that I am aware of.

US Airways has a wonderful story to tell. Here are some highlights:

On the east coast US has 38 cities that SWA will NEVER EVER fly to.

Please let me me know if you see any turd brown SWA 737's in AMS, MAD, FRA, MUC, FCO or the 24 destinations in the Carribean!

Oh and I can use my Rapid Rewards Free ticket exactly where? the 54 cities SWA flies to! Compare that to the UA code share, the upcoming Star Alliance and I can take my Dividend Miles and go ANYPLACE in the Freakin world!

What if I get stuck on a weather or mtc delay, can SWA put me on a DL,NW,CO,AA,UA or U plane to get me home to my family? Short Answer? NO! No interline agreements. BIG PROBLEM when you have tight business schedules.

Somebody NEEDS To tell that story, LONG and LOUD. There is a Value Proposition to be sold when it comes to US Airways, I just wish they would let the public in on it.
PineyBob,

A story to tell, yes they do but they won't, and I don't know why.

It is good to see that someone outside is aware of this, although I don't know how much good it will do if no one in say, Philadelphia knows it.
 
Gee Bob, if I didn't know better, I'd say you're a tad upset that maybe your company will begin to see that you become an "elite" on SWA. As I said...you kind of strike me as wanting it both ways...Fares in line with SWA but no decline at all in the perks offered by US.
 
PineyBob said:
The odds of me flying the Turd Brown Bird from PHL to anyplace is as likely as it is for a Libertarian to be elected President.

What it both ways? Heck yes I want it both ways! Why? Because nobody told me I couldn't have it both ways.

I will pay a slight premuim to fly US, heck I do it now in many cases. If US can get its act together and can sucessfully differentiate itself in positive ways going forward the revenue premium will hold! The open question is will the revenue premium generated be enough to maintain profits and perks. I say YES YES YES and YES again.
So if your company says you fly Southwest, you'll resign???
 
Bob...you want it all. You really don't give a rats ass about US employees...you want the LUV fares and the upgrades and the free trip to Europe. But if it comes down to employees taking pay cuts and layoffs and them doing anything to impact your FF program, you'll welcome the layoffs. You use the right words to make them THINK you care (turd brown planes, greyhound of the skies, etc), but any plan that could insure their continued employment and profitablity for their company that impacts your FF status, it's not good.
 
tadjr said:
Well, if and when US ever decides to change the fare structure to ONE WAY fares, they should very easily be able to match the search like WN does. Currently with so many fares being offered, they cant tell you how much it is, because they dont know until you give them coming and going flights. The cheap fare might be available on the way out, but not back so they cant tell you what it costs until the whole thing is done. This is what is so frustrating because you think I've got the good fare, until the last screen. One way fares will be just that. Choose what fare you want on the flight out, got the cheapie, good, now do the same on the way back. Cant wait!
Hold up a second -- many Southwest fares require round-trip travel. Using HOU-DAL as an example, only three of the five fare bases allow for one-way travel.

One thing that is nice about the Southwest web site is that it will tell you the fare on a one-way basis even if it requires round trip travel. It looks like two one way fares regardless of restrictions.

Except for Expedia.com, on other web sites it ranges from difficult to impossible to see what the fare is in each direction, unless you're willing to wait for your airline ticket receipt and have the capability to deciper the fare calculation line.
 

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