Who should be fired...

[hula-flyguy]

Awwww Pitbull, that is so sweet of you. See, the iv kicks in much faster than the pills.

And 700....what can I say? You are just priceless.

 

[PhxMama]

To be continued?

 

[700UW]

Just waiting for an intelligent response with facts, not personal attacks.

 

[PITbull]

PHX,

Well, with so much love from the h-guy , I expect to get plenty of PMs.

Pit, He said today the web tomorrow safety. To me,(in MY opinion) and forgive me Obi wan, but that means that tomorrows safety will be in jeopardy and Doug is responsible and doesnt care. Frank doesnt need to defend his posts at all. He has posted his opinion and some of us believe the web and safety are different issues. And no, the airline cant afford to upset any customer and making the service process "difficult" is a major understatement. We have always had complaints and we cannot make everyone happy. Yes the website needs alot of work, we agree! All of us have the right to post our opinions here and we are hoping they read this board and get a clue. Sometimes we just have different opinions.

PHX,

I can see where the customer may speculate...again, the customer has no alligance to a CEO or anyone in management. Its about service, in all aspects which includes safety.

 

[hp_fa]

PitBull, I also read his message as insinuating that safety would be jeopardized and I took offense to it. Everyone has seen me take some shots at the company, but even if (and it wouldn't happen) DP even thought for a second about doing anything potentially unsafe, my old front line friends would never do it.

The poster, IMO, was a troll and it got my dander up.

 

[PITbull]

hp,

I understand it could have been perceived as such, but if you reread his posts, he was not saying that DP would deliberately jeopardize safety...he was speculating that if the company can launch such a negative service tool for the customer, and DP not know anything about it, is not excuse for failures.

The entire argument for the "outsourcing" issue the past 2 years was over the potential to compromise safety. If you were on these boards, you would have read the contention. Sure, some airlines outsource to save money in inhouse labor and benefits, but there is a school of thought that employees tend to take care of their own work, go beyond minimum standards and pride and loyalty are essential for a company's success, especially one that is service driven.

Its similar loyalty and concern to being a worker in a day care center, or on the school play ground, if your own kids are there too, you tend to keep a special eye on "your own".

But, the company moved to "outsource" rez and a/c anyway in pursuit of a cost savings. And we all know blatantly what is happening with the customers who have to call Rez and get someone in another country ill trained and inexperienced. Then you have the frustration with waiting on the phone line and being the 82 caller in que.

If there were NO customer complaints, you wouldn't see managment move to bring back the Rez work "in house". See where I'm going?

Folks don't have the patience to hear excuses. This business is too competitive to tolerate failures as you and I both know well. Customers are not compelled to give second and third chances. They just don't have to.

 

[hp_fa]

Once upon a time, the little airline in the southwest had Satan's evil twin for a CEO. I can't imagine what the easties would have said about this guy, who was a BK attorney/specialist, who knew absolutely nothing of the airline business. This guy actually thought that the purpose of FA's was to serve drinks and that he would fire them all and put Coke machines in the back and send the plane on it's way. Obviously, the FAA had a little problem with that and some other documentaition issues that came along. However, and this is my point, the frontline folks (mechanics, rampers, pilots, fa's and even csr's) never let a plane fly that didn't belong flying. They fixed them or waited for them to be fixed. Personally, I can't say enough about AWA's maintenance folks who were putting up with all kinds of garbage, but never let a plane fly that didn't belong in the air. The few incidents that did occur were not due to faulty maintenance.

 

[PITbull]

And I couldn't agree more. The in-house mechanics at U are the best and I never felt unsafe flying, ever.

But from the customer perpective they have no idea of the safety perfection the mechanics display n their work.

Villifying the customer as a couple posters wrote and telling them how pathetic they are with continued insults only poliferates the frustration and disatisfaction, IMHO.

Nothing against AWA or their employees, but U had a debackle in PHL during the Christmas holiday in 2004, again, the execs made all kinds of excuses for the misconnects, lost luggage etc...and threw in labor to shield themselves from the wrath of the flying public. Now, excuses about the website, or customers waiting for hours in que etc...enough excuses;customers remember.

 

[hp_fa]

Nothing against AWA or their employees, but U had a debockle in PHL during the Christmas holiday in 2004, again, the execs made all kinds of excuses for the misconnects, lost luggage etc...and threw in labor to shield themselves from the wrath of the flying public. Now, excuses about the website, or customers waiting for hours in que etc...enough excuses;customers remember.

I was reading this site regulary then and I remember. But, from what I have seen and read, I would have taken Wolf, Gangwel, Siegel or even Bronner over Satan's evil twin.

 

[PITbull]

I was reading this site regulary then and I remember. But, from what I have seen and read, I would have taken Wolf, Gangwel, Siegel or even Bronner over Satan's evil twin.

We had so much evil over on the East I'm not sure I know who Satan's evil twin you are referring to...we had Satan in quads to the 10th power over on the East. B)

 

[nyprincess]

We had so much evil over on the East I'm not sure I know who Satan's evil twin you are referring to...we had Satan in quads to the 10th power over on the East. B)

I'll have to agree to that!!!

 

[Prince of PAWOBs]

A trivial reason? Pissing off so many people, many of which are your best customers is a trivial reason? Hmmm... That's an interesting way to put it.

No, IT_Traveler. The trivial reason was in reference to my comment about his inability to answer questions. It had zero to do with the problems with the website.

I guess I need to be a bit more specific when I post. I see these types of responses to my comments too often.

 

[N965VJ]

Parker has to go. He is responsible for the overall operation of these 2 airlines. He is displaying a high level of incompetence and irresponsibility.

Today is the website. Tomorrow will be safety. He needs to realize his failure and move on.

He has people reading this board and reporting back to him. He is well aware of the IT failure. But guess what? He do not care as long as the seating map are full of Xs.

Why did you post your schedule on another thread on this board?

 

[IT_Traveler]

No, IT_Traveler. The trivial reason was in reference to my comment about his inability to answer questions. It had zero to do with the problems with the website.

I guess I need to be a bit more specific when I post. I see these types of responses to my comments too often.

Thanks for clarifying Prince. It's interesting that this post I made as a customer has turned into an inter-company b!tch session. I'm amazed at how many people don't understand the concept of leadership and final accountability. 99% of problems are LEADERSHIP problems. Think about it everyone...

 

[FRANKSAT]

Why did you post your schedule on another thread on this board?

I posted my answer on that thread. I see you get around. Feel free to read my reply. After all, I wrote it in response to tour question. By the way, is your profile name related to a tail number?

Frank