Jetsetter2Ord
Senior
As for the water being expensive, most give out the bottle on longer flights to our f/c passengers who request it. It will never change. It's not being lazy, it's giving the working business passenger the ability to pour their own water rather than sit there by their chair and keep pouring. Just because other carriers do something doesn't mean we have to always be a follower. I'm sorry but going to one type of water bottle though probably a savings can't be that much.
Its all about giving a consistent service.
Have you ever had a passenger say to you " they did it on the last flight, or I was allowed to on the last flight" It is no fun being on the receiving end of that comment from a passenger, you only look like the bad guy when your actually doing your job properly.
I suggest to continue a consistent service as our passengers will have to get acustomed to the changes, just as the workforce does to comply with them.