CLT-Douglas
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- Joined
- Feb 12, 2003
- Messages
- 179
- Reaction score
- 2
Raising the fares to cover the cost does nothing if the competition isn't willing to do the same for the person that has to buy the ticket. The bottom line is if it's more expensive, even if it's just a little bit, people will always pick the cheaper fare. They don't think about customer service until they show up at the airport and problems arise. Sure it may make those passengers mad enough to swear they won't be back, but next time if the price is right, most will give a second, third, fourth, chance.