What in the world is going on here????????? :angry:
Last night 182!!! minute hold time for Dividend Miles, 68!!!! minutes for Reissue and almost 400 calls on hold at numerous times of the evening and it wasn't just due to bad weather.
Who is running this ship and what are they trying to achieve? I have never seen so many p---ed off people, passengers, potential passengers and employees, in my whole life. No one can believe that anyone in their right mind would hold that long. Consumer Affairs phone number and address are being handed out left and right. How long does management think that the public is going to put up with this kind of treatment. We are becoming a laughing stock and the most hated airline in the industry. If you don't believe it go listen to an hour or two of calls. Unbelievable!!!!!!!
Some quotes from callers last night:
"Your service is abhorrent!"
(DM Gold) "US Airways service has gone to s---! Doesn't anyone there give a s--- anymore?
"You and everyone else there can go F--- yourselves!"
"This is absolutely absurd! I've been trying to get through to DM for DAYS!"
Along with the every other call " no wonder your airline is in trouble, I'll never use US again, I hope you do go out of business, your airline sucks, you are a joke, give me supervisor, give me a supervisor, give me a supervisor!!!!!".
How long are these people going to keep calling us? I can bet not long? Would anyone that is sane?
If the big plan is to lay US to rest, please let us die with some dignity!!!!!!!!!