FrequentFlierCA
Veteran
- Feb 25, 2008
- 591
- 35
New terminals absolutely necessary? Hardly. On the one hand management says price is the deciding factor, not amentities nor ambiance. After spending billions of dollars they only ended up with around the same number of gates. People dont choose one airline over another because they have the prettiest terminal.
This customer will say that new terminals and airplanes are, in many cases, essential. I don't want to spend time waiting in dilapidated old buildings only to board a dirty, 20 year old aircraft with cracking leather seats.