This Whole Thing Is So Blown Out Of Preportion!

[delldude]

The public is WELL aware of this fiasco, especially in the three hubs. People are booking away and already referring to US in the past tense. How are they going to work that out?

if thats the case,bronner and siegel and glass have done wonders for our situation...lets talk about accountability.... :down:

 

[Light Years]

They are doing the best marketing FOR Southwest.

Dave and Dave are great at getting US Airways name in the papers, on CNN... NEGATIVELY! Just think if they used that energy positively?

 

[usfliboi]

LOOK! Another intelligent well thought out response from the self appointed champion of the downtrodden.

The "Gravy Train" doesn't stop at the airline industry station anymore and very soon it will cease to stop at the Copier industry as well. That's why i transitioned into training.

Once you figure out that about 80% of what's happened is industry related and not Dave Siegel, you can go about the business of negotiating a way to keep Airways open, buying time for each current employee to develop the skills required to leave on THEIR terms. A worthy goal for a self appointed leader of the masses.

Piney BINGO! My sentiments exactly! He just doesnt get it!

 

[NCFL]

You are to be commended for your professionalism reflected in the November 2003 Department of Transportation (DOT) Air Travel Consumer Report issued this month, which reflects excellence on the performance of US Airways’ employees. The product that you produce, as US Airways, is ranked in the top four for best on-time performance for the month of November out of 18 ranked airlines.

On-time performance is but one measurement by the U.S. DOT. The fact is, US Airways ranked LAST of the 18 major carriers in consumer complaints during the last report. And, it has ranked near the bottom for the last several months. Most of the customer complaints (2/3) are about personnel interaction in the airports.

Employees need to understand that pushing planes back on-time is not all there is to the business. They have to do it nicely, and with a smile. Yep, that's hard to do with all the uncertainty, but the fact is, if you don't take care of the customer, you have no paycheck. Senior management can't fix that - it has to start at the front line.

Again, I'm new to this forum, but that doesn't mean I don't want to keep the job I've had for 15 years. I also don't relish the idea of finding a new one in today's economy.

 

[ErinSaoirseOBX]

I find it irritating that nobody ever asks the REAL people who know whether or not people are booking our flights - the RES agents! Or how did the Pittsburgh paper define us? Oh, yes, we "take ticket orders." Well, I've got news for everyone. I work a 1630-0100 shift and the phones DON'T STOP. We have calls on hold constantly. And amazingly, most of them are buyiing tickets.

When will someone get a clue and realize that the reservation department does SO MUCH more than just "take ticket orders." In many cases we are the first line of contact for the passenger. The pilots and flight attendants are PART of it, but they're not the entire airlines. If we don't HAVE customers to begin with, then what is the use of having pilots and flight attendants? I'll admit we don't have the personal contact, but believe me an irate over the phone can be just as indimidating and can wear your morale down just as fast. And when a passenger has a problem, it's not the flight attendant or pilot he turns to. It's that 800 number in the phone book.

Imagine watching a play where the scenery changes every five minutes. That's res. Uncle Morris died and they need to get to Cleveland NOW. A family of six wants seats together for the trip they just booked to Orlando next week. Mr. Fuzzlenobber wants to take his Great Dane to Boston. Mrs. Catterwaul wants to know why we would dare to charge her a change fee, when it isn't HER fault that her husband caught bubonic plague from a neighbor child. Why DON'T we fly non-stop from Omaha to Altoona? And why can't little Oscar bring his pet lizard in his backpack?

Eight plus hours of this a day (most of us work overtime to make ends meet) PLUS being watched and monitored EVERY SECOND is enough to make you up your dose of Zoloft. And yet for all of this we give the most and get the least.

I'd like to pose this question: What if RES stopped answering the phones for just a day? If NO ONE was there to answer the 121 calls on hold or answer passengers question and concerns. Then what???

 

[workin4U]

I find it irritating that nobody ever asks the REAL people who know whether or not people are booking our flights - the RES agents! Or how did the Pittsburgh paper define us? Oh, yes, we "take ticket orders." Well, I've got news for everyone. I work a 1630-0100 shift and the phones DON'T STOP. We have calls on hold constantly. And amazingly, most of them are buyiing tickets.

ErinS
Reservation agents are the unsung heros. Without your group bringin them in the door, the rest of what we do would not matter. There would be no need for agents, pilots, F/A, mechanics etc if we had no pax to move. Each pax booked through res. adds $ to my check at the end of the week. Thanks and keep up the good work!

 

[usfliboi]

I thought this topic was its all blown out of preportion???????

 

[ClueByFour]

Someday, someone will write a book, or at least a thesis, about the posturing going on at U.

Best of luck to all at U.

Actually, a friend of mind did a study while at Wharton in the early 1990s indicating why the "new" US (the Piedmont/PSA/US conglomerate) would not work as it was then being run.

 

[funguy2]

From the observer article above "US Airways, which has its largest hub in Charlotte, has lost $4.5 billion since 2001." Folks that is BILLION with a capital B. I'm not sure but I think it has been years since they turned a profit. Maybe some one here knows for sure. How long can this continue?

Interesting question... I'll just point at history when I note that TWA was not profitable for its last ten years or so... I believe it went through 2 "pre-packaged" bankruptcies prior to the AA merger/bankruptcy. Through asset sales, cash management, and the noted bankruptcies, TWA was able to hang on for years...

So, I presume, the same is possible for US... Although, things certainly don't look overly positive at the moment.