Dea Certe
Veteran
- Aug 20, 2002
- 889
- 0
Bob,
I get it, believe me. We, me and you, are seen as numbers. But, that really doesn't work so well in the real world of human beings. Ben steams your clams enough, you take your dollars elsewhere. Dave (or rather jerry) steams the employees clams enough and the system starts to fail. You find another airline who cares about your dollars enough to take good care of you. The employees either quit and go elsewhere, or stay and lose all interest in anything but check out time. Is that any way to run a business?
My customers matter to me. If they are happy, my job is easy. Enlightened self-interest, I think it's called. I enjoy my job and would prefer to keep it. And take pride in doing it well as part of a TEAM.
The only part of TEAM the Daves, Ben and Jerry recognize is the "ME". That can't last in a service industry. Transportation is a service that requires lots of team effort. That's where they are failing, miserably. They aren't team leaders.
Dea
I get it, believe me. We, me and you, are seen as numbers. But, that really doesn't work so well in the real world of human beings. Ben steams your clams enough, you take your dollars elsewhere. Dave (or rather jerry) steams the employees clams enough and the system starts to fail. You find another airline who cares about your dollars enough to take good care of you. The employees either quit and go elsewhere, or stay and lose all interest in anything but check out time. Is that any way to run a business?
My customers matter to me. If they are happy, my job is easy. Enlightened self-interest, I think it's called. I enjoy my job and would prefer to keep it. And take pride in doing it well as part of a TEAM.
The only part of TEAM the Daves, Ben and Jerry recognize is the "ME". That can't last in a service industry. Transportation is a service that requires lots of team effort. That's where they are failing, miserably. They aren't team leaders.
Dea