Thank You To Ffocus

[fmc]

Stop the complainig these wonderful people took the time to say thank you and went above and beyond, just like they feel US employees do, we know it's our job
but it's been tough lately and we should appreciate someone going out of there way to say Well done!
As an exUS employee and a new HP employee come say hi in SAN whenever you pass thru

 

[Industry Observer]

I thought this was a nice gesture until I read about it in the papers. Isn't it really about about obtaining media attention for the FFOCUS group?

Teddy had to get her quote in the paper as she loves the attention. I have heard that she is in the doghouse with ccy right now.

You can't expect the company to comment on every event that takes place within the airline. The management bashers should stop complaining. Closing a call center is business, just as I lost many of my co-workers in the PIT hangar when they were furloughed. I don't like seeing people lose their jobs but don't blame management as the unions should have done a better job at representing the agents. Look what happen with the IAM and the weak union that sold out its members to the company.

 

[700UW]

IO,

You have no clue, the membership voted not the IAM leadership, and when a company is in bankruptcy they have all the leverage not the unions.

You need to observe that.

 

[RumorS]

Ok REALLY PEOPLE >>>>>>>LET ME FIRST THANK PINEY AND JIM FOR PUTTING SMILES ON EVERYONE FACES......I AM THE PERSON THAT SET THIS UP... I AM THE PERSON THAT INVITED THEM IN .... AND IM GLAD THAT I DID!!!!!!! WHAT THEY DID FOR THE REPS THAT WERE THERE WAS VERY KIND. WHAT HAS MANAGEMENT DONE FOR US. NOTHING. ZERO. NOT EVEN A THANKS. WE HAD TO HANG OUR OWN SIGNS UP TO THANK EVERYONE FOR THE YEARS OF SERVICE. SO FOR ANYONE THAT HAS A PROBLEM BECAUSE SOMBODY CARES THAT WE ARE LOSING OUR JOBS YOU CAN JUST.... GO TO HE11!!!!!!!!!!!!!!!!!!

THANKS
BIG R

P.S.
This thread is to thank the Ffocus group. So if you can't thank them, then don't post!!!!!

 

[whlinder]

Deleted after giving it some thought........

[post="277830"][/post]​

Oh come on, this thread had been such an interesting read, don't hold anything back.

Nice gesture btw, I won't be a nattering nabob of negativity on this one. Unless of course you are trying to start your own competing airline and gathered a lot of really top secret info from your visit.

 

[longing4piedmont]

Unless of course you are trying to start your own competing airline and gathered a lot of really top secret info from your visit.

[post="277854"][/post]​

Guess I'm busted. Secrets out of the bag.......

Every seat is first class. Drinks are free and the airlines signature drink will be a chorum. And we always have green limes and xoxo are served all year long. Fares are reasonable and we have mascots all over the world that work for free. No yellow haired freaks here.

Boeing Boy gets to finally fly a big one, Pitbull is head F/A, and well 700 gets to drive the hearse (with Avek as his understudy) and we are going to be based out of HKY as soon as we can get the runway lenghtened. JaxPax gets to be Pres, Art gets to be in charge of Operations, and Piney is in charge of customer service. Jim is in charge of IT and the award winning web site that works.

We are in fact going to give ASA a run for the money with flights to HNL, FCO, SJU, AVL and PAH, all non stop.

Oh and you can be in charge of revenue management.

View attachment 3020

 

[PITbull]

LOL...dog house?????

Teddy's been in the dog house for 4 years pal! Better than being in the "house with dogs".

 

[700UW]

Sorry I don't drive the hearse anymore, remember that job has been outsourced.

But I can handle the supplies necessary to keep the bird in the air.

 

[longing4piedmont]

Sorry I don't drive the hearse anymore, remember that job has been outsourced.

But I can handle the supplies necessary to keep the bird in the air.

[post="277881"][/post]​

Ok you got a deal.

 

[jimcfs]

For those of you who don;t know there is no bigger supporter of US Airways emplloyees than L4pi.

He is our moral compass. The reason we visit the res centers. I know of no better man then Greg.

Treat him well as he is a above all a MAN!

[post="277869"][/post]​

Piney hit it on the head about Greg!!!

BTW, I had the biggest belly laugh when I saw cockroach.com air (and my big belly shook and shook).

Silliness aside, the team that Greg put together would actually have a chance because every person listed there knows how to treat customers properly (heavy emphasis there when PITBull and BoeingBoy's names and many other US frontliners we know are mentioned!!) Try to find that in CCY. It's like looking for a needle in a haystack.

 

[longing4piedmont]

Thanks guys for the kind words, but this is not about l4pi or Piney or Art or Jim. This is about some great folks losing their jobs due to a number or reasons, both internal and external.. Regardless of why or how, alot of very good people are losing the only career they have known and that causes all of us great pain to watch.

I'll try my best not to hijack the thread again. I'll ask others to do like wise. This is for some great people who face an uncertain future, but we all want them to go knowing that the people they tried so hard to help, appreciate all their efforts.

Thanks again for all you do. You're the best and will be missed.

 

[notlayedoffyet]

BTW, if Greentree is a secure facility then I'm the Pope! We were escorted by a US employee. That's why you aren't in business for yourself! and that's the same reason US under the current management won't be either. I hope that nice gestures become more common and maybe the world would be a better place.

FYI, we were INVITED by several employees and I can produce the PM's if need be. Also note that on TWO prior ocassions we visited the INT Rez centers so there was precedent for the visits

[post="277811"][/post]​

It's a secure facility. That's what the guard is for as soon as you get off the elevator. If you don't have a company ID or at the very least a PIT badge you will likely be stopped. Granted, it's not as secure as some of the other reservation centers used to be, but it's still a secure facility. Perhaps you should try and sneak in and see?

I don't care about your PM's or your invitations. I could have sent you one, that does not make it right. Perhaps the person extending it had no right to do so? If you wish to tour a res center why not contact customer relations? Beacuse they would say no way? You complain of staff cuts but expect employees to spend time giving you a tour of every company location and babysit you. What's up with that?

 

[bookmdano]

"Actually once again you post with out having a clue of what goes on in one of these centers. Customers are allowed in all the time. Many stop by to pick up tickets, etc. Many agents in res work with customers in a one on one personal, face to face meeting."

We can't thank the CP and GP and Teddy enough. Your presence is a delightful present! I wasn't going to post here anymore since I'm now unemployeed and homeless, and using the library's computer, but I can't handle "wrong" information. I've worked at these res centers and have yet seen any customer "pick-up" tickets at a res center. We don't do it and never have. And I have never seen any customer face to face in the office after 20 years....a call center is just that: an agent, a computer, a phone. Customers do not come in. Visitors, yes. We often got students from technical schools that would double-jack and listen and watch us. Heck, our children come in on "Bring Your Child To Work" day and double-jack and listen to our calls and watch our every move. There is certainly nothing top-secret about the call center. The employees at the call center were never given the right tools to do the job correctly. What company would want to steal corporate secrets from a follower instead of a leader?.....hahaha!!! It laughable to even think such an idea. U is always 60 gigs short of an operating system. And as far as staffing....hahaha...u never figured out how to do that one. Their idea of staffing is to have as few people on the phone in hopes that the customer will give up and go to the internet. What they didn't count on was the customer giving up and going to an airline that has enough people to answer their phones. My greatest regret is not having the best tools to serve my customers the way that I would have prefered and the way that the CP/GP/SP and all those that called in wanting to purchase the product deserved.

 

[dukeman]

Boeing Boy gets to finally fly a big one, Pitbull is head F/A, and well 700 gets to drive the hearse (with Avek as his understudy) and we are going to be based out of HKY as soon as we can get the runway lenghtened. JaxPax gets to be Pres, Art gets to be in charge of Operations, and Piney is in charge of customer service. Jim is in charge of IT and the award winning web site that works.


View attachment 3020

[post="277866"][/post]​

I would like to volunteer to head up catering... BMWCNLBCHMWIDWs for all!!!!

 

[EightySix]

It's a secure facility. That's what the guard is for as soon as you get off the elevator. If you don't have a company ID or at the very least a PIT badge you will likely be stopped. Granted, it's not as secure as some of the other reservation centers used to be, but it's still a secure facility. Perhaps you should try and sneak in and see?

LOL- as long as the guard is actually there and not on a smoke break or walking around the agent positions looking for a snack. Nice guy, but extremely inattentive. The relief guard during the week usually has his nose in a book, doubt if he would notice you either.
Bldg 7 is the least secure res office we ever had. All you have to do is walk off the elevator and pretend to know where you are going. We even have people from the other floors use our vending machines in our lunchroom. Happens all the time.