Thank You To Ffocus

[longing4piedmont]

Unauthorized persons should not be visiting reservations centers - when pax need to interact/correspond with the airline, they can do so via means such as calling the airline or visiting an ATO/CTO. The manager was right for preventing future visits to a location where proprietary company information could be unduly exposed.

[post="277717"][/post]​

Actually once again you post with out having a clue of what goes on in one of these centers. Customers are allowed in all the time. Many stop by to pick up tickets, etc. Many agents in res work with customers in a one on one personal, face to face meeting.

BTW, what are you doing now that you are finished with your first year? Still a road warrior wanna be? Try flying sometime rather than siting in your dorm room posting. First hand experience is always more valuable that reading about it on the net.

 

[JAXPax]

Say what you will, but even a mere visit to the res. center divulges alot of info. about US' inner workings that the airline does not want publicly shared. In particular, such a visit could reveal the staffing levels of US' various phone lines at any given time - that info. could then be used by competitors for a variety of purposes. It's nice that some pax really care about US, but that does not give said persons a right to impose themselves upon EVERY facet of US Airways' inner workings.

[post="277719"][/post]​

You've obviously never worked in a call-center environment of any sort. A simple visit would tell very little. Additionally, escorted visitors are allowed in any number of facilities in a variety of industries, including those with more sensitive information than a res center where agents are interacting with the visitors only while not processing customer information.

 

[USAirUnited]

Say what you will, but even a mere visit to the res. center divulges alot of info. about US' inner workings that the airline does not want publicly shared. For example, such a visit could reveal the staffing levels of US' various phone lines at any given time - that info. could then be used by competitors for a variety of purposes. It's nice that some pax really care about US, but that does not give said persons a right to impose themselves upon EVERY facet of US Airways' inner workings.

I applaud the manager for being willing to take an unpopular action that ultimately contributes to preserving the integrity of the US operation.

[post="277719"][/post]​

Any looser can sit in the parking lot and count heads comming in and out of the building, BTW we often post our staffing levels for public view. ie. bankruptcy procedings. What other secret is there to reveal. That the place is a dump and we work in an office with papertowles stuffed in the vents because the HVAC doesnt work right???

PS Your village called, their missing there idiot.

 

[avek00]

I can't wait until Parker is running the place and cracks down on the FFOCUS nonsense. These people think they have a God-given right to access every piece of information and intrude upon ever facet of US Airways beyond that of more normal customers. I'm fully confident that the HP management team will recognize the need to cater to the airline's best customers without entertaining the few overly-idiosyncratic bad apples.

 

[JAXPax]

Any looser can sit in the parking lot and count heads comming in and out of the building,

PS Your village called, their missing there idiot.

[post="277723"][/post]​

That's for sure.

I know why avek doesn't like US. He's probably still bitter over the fact they wouldn't let him use an upgrade certificate on his non-rev ticket when he interviewed with them.

 

[avek00]

That's for sure.

I know why avek doesn't like US. He's probably still bitter over the fact they wouldn't let him use an upgrade certificate on his non-rev ticket when he interviewed with them.

[post="277725"][/post]​

Um...no.

 

[jimcfs]

Actually once again you post with out having a clue of what goes on in one of these centers. Customers are allowed in all the time. Many stop by to pick up tickets, etc. Many agents in res work with customers in a one on one personal, face to face meeting.

BTW, what are you doing now that you are finished with your first year? Still a road warrior wanna be? Try flying sometime rather than siting in your dorm room posting. First hand experience is always more valuable that reading about it on the net.

[post="277721"][/post]​

The real question is which of the wunderkinds at CCY is avek interning with this summer? Chiames, Crellin, or Glass? He's getting the real world experience of how to demoralize employee morale and take down an airline at the same time. So, are they teaching you how to do this at other places of employment after you (finally) graduate?

 

[JAXPax]

Avek, maybe you can remind me.....

Didn't Continental recently hold something very similar to Roachfest for its own elites? And didn't they get behind the scenes tours of AOA areas at IAH?

Or what kind of moniker/excuse do you want to put on the actions of the blessed CO?

 

[USAirUnited]

Um...no.

[post="277726"][/post]​

For some people reality is a very hard concept to grasp.

Bitter party of one your table is ready!

 

[avek00]

The real question is which of the wunderkinds at CCY is avek interning with this summer? Chiames, Crellin, or Glass? He's getting the real world experience of how to demoralize employee morale and take down an airline at the same time. So, are they teaching you how to do this at other places of employment after you (finally) graduate?

[post="277727"][/post]​

The trolls rear their ugly heads again....

 

[JAXPax]

The trolls rear their ugly heads again....

[post="277730"][/post]​

Yes, you certainly have.

 

[jimcfs]

I can't wait until Parker is running the place and cracks down on the FFOCUS nonsense. These people think they have a God-given right to access every piece of information and intrude upon ever facet of US Airways beyond that of more normal customers. I'm fully confident that the HP management team will recognize the need to cater to the airline's best customers without entertaining the few overly-idiosyncratic bad apples.

[post="277724"][/post]​

Parker is a smart guy... he likes candy too. Not going to happen.

 

[AtlanticBeach]

My memory is not what it once was. However, I recall that Avek was suspended on at least one occasion for trolling on FlyerTalk.

Don't feed the Trolls.

 

[jimcfs]

The trolls rear their ugly heads again....

[post="277730"][/post]​

Since you mentioned the word "ugly", I take the answer to be "Crellin"? Lipstick makes ugly things prettier.

 

[avek00]

The key points are that the CO folks were authorized in advance and escorted while on the premises - that apparently didn't happen here.