Thank You To Ffocus

[avek00]

you make ONE little critical comment regarding the Christmass Meltdown and we went from "New Best Friend" to "Undesirable"

[post="277731"][/post]​

You are making it sound as if FFOCUS folks posted a single critical comment on some random internet site in Siberia - griping to some of the biggest/most influential media outlets in the USA is something far greater than that.

 

[youngblood]

Applaud all you want, butknow this. Everyday people come onto that floor "visiting" someone. All you need is a visitors pass or clearance from the security guard. This includes personal visits to sups, management, and everyone else on the floor. It also includes visites from other companies like Avis and Hotels.com. There has never been a problem with visitors before and no one in management has ever uttered a word about it except reiterate that whomever is visiting needs to see the guard. Until yesterday that is. Now ..... Bob and Jim weren't approached, but someone in management was ticked off and from what I hear the security guard took the hit. Bottom line is this, They were not trying to secure the floor. Why would they when they have never done it before? They were being vindictive just as they have been over the past month and a half. God forbid you spend any portion of your last day saying good bye to your second family, because your pay will be docked or you will be told that spending a little too much time off the phone your last 8 hours with U is work avoidance and you could be fired.

All I wanted to do is say thank from the bottom of my heart and let these people know that regardless of whether or not it becomes a hassle with management to do these sorts of things, the people you do it for are truly touched. I am there until the bitter end. Each day is getting more and more difficult emotionally. To know that you are appreciated in one way or another is definitely a morale booster. I have been blessed with some of the most generous, kind coworkers I could hope for and also blessed to speak to and know some of the best customers in any industry.

 

[jimcfs]

You are making it sound as if FFOCUS folks posted a single critical comment on some random internet site in Siberia - griping to some of the biggest/most influential media outlets in the USA is something far greater than that.

[post="277738"][/post]​

But it was the lack of comments from CCY that was the loud message here. Sometimes what isn't said is louder than what is heard.

 

[longing4piedmont]

Avek

You have raised a very good point about FFOCUS. Parker is likely to have very little use for our group. He seems to be a very adept aggressive young leader who leads by example, values his employees and his customers. Had the management of US exhibited those same values, there would have never been a cockroach movement or a FFOCUS group. It has been very interesting to watch the transition of our group over the past two years. FFOCUS as a group has gone from trying to offer insight and solutions to the management of the airline, to being almost totally in support of the employees. And in contrast to what you and others want to believe it was never about perks as a VFF. All we wanted to do was offer a view of what it took to attract and keep loyal FF who were the core revenue of the airline. I think Parker understands all of the above.

The only time I ever want to have a conversation with him is to thank him for taking over this airline before it was too late. I wish him and the new management team well and truly hope we never have to address him with a concern as a collective group. I really do not believe there will be a need for roaches. Time will tell.

 

[longing4piedmont]

All I wanted to do is say thank from the bottom of my heart and let these people know that regardless of whether or not it becomes a hassle with management to do these sorts of things, the people you do it for are truly touched. I am there until the bitter end. Each day is getting more and more difficult emotionally. To know that you are appreciated in one way or another is definitely a morale booster. I have been blessed with some of the most generous, kind coworkers I could hope for and also blessed to speak to and know some of the best customers in any industry.

[post="277739"][/post]​

Ok, now that we all had a little fun (thanks for the entertainment value of all the above from a guy laying on his back with one leg up in the air and enjoying those wonderful little white pills) let's just all stop and re-read the above post by youngblood. This is not about FFocus or anyone here. It is about some very special people in PIT who are about to lose their jobs to some one in Manila who speaks no English. The folks at Green Tree have earned our respect for a job well done.

Can we just let it go at that?

 

[chele5]

To the Cockroaches & Pitbull - THANK YOU!

You brought smiles and joy to a sad group. Your kindness will not be forgotten!
It meant so much to us and it was a pleasure to meet you all. It amazed me that someone as busy as you all are would take the time to thank us for what we do everyday. You will never know how much that meant and how we so appreciated it!

I have been a fan of your posts on this site for the past few years! Please continue to do what you do - maybe CCY will get it someday.

Most of us have moved on to other careers & dreams even as we say goodbye to our dear friends who have become our second family. Fridays are brutal days for goodbyes and yesterdays greeting from you made it better. Thank you from the bottom of my heart. I hope to see you again! May God Bless you.

 

[Art at ISP]

I would like to add my thanks and best wishes to all those at Green Tree who have or will soon be leaving.

I had every intention of being with you yesterday but a last minute meeting on the west coast was scheduled for Thursday and there was no way for me to get to PIT in time. For that I apologize and send my regrets....

I was with Bob and Jim in spirit, and in fact I was flying right over PIT around the time they were visiting with you fine folks....

For the naysayers, so be it--Avek, you can crawl back into your hole now....you know nothing of our group or what we do......

To everyone else, I wish you all the best--thanks for what you've done and best wishes for the future.....

My BEST to you all........

 

[ClueByFour]

Say what you will, but even a mere visit to the res. center divulges alot of info. about US' inner workings that the airline does not want publicly shared. For example, such a visit could reveal the staffing levels of US' various phone lines at any given time - that info. could then be used by competitors for a variety of purposes.

You do realize that an autodialer and/or a simple headcount in the parking lot can accomplish the same thing, right? As a bonus, phone recon can also tell you something about percentages onshore versus offshore.

You really, really should do some research into how the world actually operates before posting--it lowers the "foot in mouth" percentage by a nontrivial factor.

I applaud the manager for being willing to take an unpopular action that ultimately contributes to preserving the integrity of the US operation.

[post="277719"][/post]​

Newsflash: while I was not on the ffocus trip, I've been in that facility and talked with the correct people at great length about their phone system, call routing, infrastructure setup, and various and sundry other topics. In fact, if you have the least little bit of guile, you too could get that information simply by intimating that you wanted to make an offer on the facility after US vacates.

I'm curious how you would know a thing about industrial espionage when you have never actually had a job in the private sector?

 

[PITbull]

Say what you will, but even a mere visit to the res. center divulges alot of info. about US' inner workings that the airline does not want publicly shared. For example, such a visit could reveal the staffing levels of US' various phone lines at any given time - that info. could then be used by competitors for a variety of purposes. It's nice that some pax really care about US, but that does not give said persons a right to impose themselves upon EVERY facet of US Airways' inner workings.

I applaud the manager for being willing to take an unpopular action that ultimately contributes to preserving the integrity of the US operation.

[post="277719"][/post]​

Now that's a funny joke...

Hey Bozo, you're out next...just as soon as AWA dumps your azzze and those in the CCY executive suites.

And whoever the Manager is...was a coward! They knew damn well, if they threw out the customers, it would be in every newspaper in this neck of the woods.

There are NO COMPETITIVE SECRETES IN THE RES ROOMS, AND THE PLACE CLOSES DOWN IN A LITTLE OVER A MONTH!

Stupid is as stupid does!

CCY SHOWS ABSOLUTELY NO APPRECIATION FOR THESE FOLKS IN RES, AND THIS IS WHY THERE WILL NEVER BE ANY PEACE WITH ANY LABOR GROUP WITH THIS PRESENT MANAGMENT!

 

[SegmentKing]

That's for sure.

I know why avek doesn't like US. He's probably still bitter over the fact they wouldn't let him use an upgrade certificate on his non-rev ticket when he interviewed with them.

[post="277725"][/post]​

Blah... $20 at the counter would have taken care of that...

 

[notlayedoffyet]

While this was a nice action on the part of the roaches I feel that USAirways Management is correct. If I read this correctly, that people just walked in with out an escort or an invitation, then that is basically tresspassing even if your intentions were good. If a customer of mine took the liberty to walk into our secure facilty and start handing out candy I would skip past the please leave part and call the police from the get go.

Plus, put yourself in the managements shoes. You fly to Pittsburgh to hand out candy at an Reservation center. I would be concerned if I was them based on that alone as that's a nice, but pretty unusual gesture.

 

[gso2pit]

While this was a nice action on the part of the roaches I feel that USAirways Management is correct. If I read this correctly, that people just walked in with out an escort or an invitation, then that is basically tresspassing even if your intentions were good. If a customer of mine took the liberty to walk into our secure facilty and start handing out candy I would skip past the please leave part and call the police from the get go.

Plus, put yourself in the managements shoes. You fly to Pittsburgh to hand out candy at an Reservation center. I would be concerned if I was them based on that alone as that's a nice, but pretty unusual gesture.

[post="277783"][/post]​

A valid point here. There was one occasion a few months ago where I took several cakes/ boxes, of KK's, and other goodies to the CP desk on my own merit. I dropped the stuff off and had the pleasure of meeting one of the reps, but I didn't linger any longer than I needed to be there. Maybe management felt they had overstayed their welcome? Who knows.

 

[Heinrich]

You are making it sound as if FFOCUS folks posted a single critical comment on some random internet site in Siberia - griping to some of the biggest/most influential media outlets in the USA is something far greater than that.

[post="277738"][/post]​

AND as I remember all this happened AFTER management blamed employees for the Christmas meltdown - then NEVER APOLOGIZED, EVER when it was revealed that it wasn't the employees.

Management got the spanking they deserved.

I know that's when I, as well "switched sides." I have been on this board for years. I also know what the "talk in the cafeteria" is like at lunch, or what people at any business say at smoke breaks. They gripe, gripe, gripe. I felt that way about this board - it was one long extended "smoke break" full of griping (but good facts nestled here there and yonder.)

But it was at that moment when management complained about employees to those same "biggest/most influential media outlets" AND THEN NEVER APOLOGIZED that I truly realized that there is a group of absolutely incompetent management in the bowels of CCY and that the complaints here are not just huff and bluff.

How dare you criticize a customer for OUTING management responsible for lying about the integrity of their own employees?

 

[jimcfs]

Our visit made the papers... the Beaver Valley Times, the CCY official PIT area paper.


http://www.timesonline.com/site/news.cfm?n...id=478569&rfi=6

Some snips...

GREEN TREE - Many might say they've been touched by an angel, but US Airways reservation agents in Green Tree can say they've been hugged by Cockroaches.

As the reservation agents prepared Friday afternoon for the latest weekend round of emotional goodbyes, two of airline's most loyal frequent fliers spent their time and their money to say "thanks."

----------
"Frankly, we felt the company hasn't done a good job to build moral, so we try to do it ourselves."

US Airways had no comment Friday.

-----------

Along with the candy, they packed a lot of hugs and left to an emotional, standing ovation.

-----------------------------------

So, actions speak louder than words again... or should I say the lack of action speaks louder than words.

 

[longing4piedmont]

Deleted after giving it some thought........

I'm going to take my own advice and just let it go out of respect for the people in PIT and INT that are losing their jobs. I'll have my say with CCY on another day and in another way.

Please just don't ever forget you are the best.