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The word is out and we will see if upper management is willing to get a reservations-and-ticketing system that works and staffing to use itTue, May. 15, 2007
US Airways CEO apologizes for botching computer system change
By Tom Belden
INQUIRER STAFF WRITER
US Airways chief executive Doug Parker apologized to shareholders and employees today for management botching the airline's switch to a new computer reservations-and-ticketing system earlier this year.
John Hanson, president of the CWA local for New Jersey, New York and New England, told the CEO that even when the new system is functioning, it can take 10 to 15 minutes to rebook a passenger who has missed a connection, a job that once took one to three minutes. The "reservations migration," as airline workers call it, "set us back 10 years," Hanson said.
Parker said fixing the glitches that still infect the system is being done with input from front-line employees. "We can't talk to each other enough," he said. "I hear your frustration."
Dennis Eichfeld, executive vice president of CWA's Philadelphia local, asked if the 1,000 additional airport workers US Airways says it will hire here this summer will be enough to handle the usual summer-vacation surge in customers. Staffing for the airport's international operations hasn't been increased adequately to handle the 19 daily European flights the airline has scheduled this summer, he said.
Parker replied that the extra employees are needed throughout the airport but that he would look into the needs of the international operations.
http://www.philly.com/philly/business/breaking/7514012.html
I wouldn't count on it, although I'm sure they'll be able to say they "hired 1000 more staff".staffing to use it
CWA represent a wide range of jobs very big unionRemember the CWA and AFA are one union now.
An the $200,000 question is......DRUM ROLL. Where was our AFA represenatives? Anyone? We know CWA showed up and voiced thier opinion. But no AFA? How can this be? h34r:
I realize few of any of our employees watch News pertaining to the world events.
Mrs. Davis is very possibly a shareholder of hers or her husbands years of dedicated investments. She is at the age where no company attorney (addresser of this event) would distract her comments. She, Ms. Davis doesn't believe Board members should hold 3 years without votes (yearly). She addressed attorney fees at 14 million. They will "suck you dry". She addressed contributions to "What Party" in the elections that money is given. Only, 3.4% of shareholders voted for the members re-elected. And of the 3billion the company holds the shareholders only earned 45% of their interests.
I would suggest everyone listens closely to old money and new ways to run companies. Not, too many people listen to industries changing as a result to economies and world changes.