EMAIL RESONSE FROM BRUCE LAKEFIELD AND JERRY GLASS.
Outstanding. I may not agree on every line but you are right on. If half our
people thought like you and I think they do we will get it right. The sense of
individual went away when it was realized that we could actually fail. One last
union group to work through. And if we could just get steady state on fares so
we could break even this year we could start some of the more aggressive
customer services you mentioned
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[BRUCE]
thank you very much for forwarding the email. Clearly, you took much time
to put your thoughts on paper and for that I am very appreciative. Your
dedication and love for the airline also come throgh loud and clear.
Yes, this management team and prior ones have made mistakes. We are also
operating in the most difficult environment in the history of the airline
industry. But one thing you got right--the customer pays our salaries and all of
us mustto remember that.
There will be an airline industry with or without us. We want it to be with US
Airways.
Thanks again.
--------------------------
[JERRY]
Sent from my BlackBerry Wireless Handheld
Outstanding. I may not agree on every line but you are right on. If half our
people thought like you and I think they do we will get it right. The sense of
individual went away when it was realized that we could actually fail. One last
union group to work through. And if we could just get steady state on fares so
we could break even this year we could start some of the more aggressive
customer services you mentioned
-------
[BRUCE]
thank you very much for forwarding the email. Clearly, you took much time
to put your thoughts on paper and for that I am very appreciative. Your
dedication and love for the airline also come throgh loud and clear.
Yes, this management team and prior ones have made mistakes. We are also
operating in the most difficult environment in the history of the airline
industry. But one thing you got right--the customer pays our salaries and all of
us mustto remember that.
There will be an airline industry with or without us. We want it to be with US
Airways.
Thanks again.
--------------------------
[JERRY]
Sent from my BlackBerry Wireless Handheld