QIK /SHARES migration

Thanks Mama,

From you it means alot. In order to build a team you need leadership from the top and the High Cost of Cheap effects the employee far more than it does the customer and trust me it effects us plenty. Regarding leadership one only need look to Teddy Roosevelt who instead of ordering his men to CHARGE up San Juan Hill said "Follow Me". With this tem in Tempe the only time you'll hear Doug Parker say "Follow Me"is to an open bar. :lol: :lol: :lol:

Mama is right, frustration has turned to anger and anger has turned into action. I have no ill will towards PHX_it personally. I'm certain they are very dedicated and perhaps equally frustrated as I over the events of the day.

As for turning anger into action. As of yesterday I've made the decision to seek employment with a company that offers international opportunities which effectively eliminates US from consideration as a business partner. I'm trying to practice what I preach. I'm tired of bitching so I'm going to try switching if I can. Not sure what the market is for 53 year old overweight, over the hill Sales Trainers who thrive on the road, however I do intend to find out.

I also offer my apologies and have no ill towards you. I also wish you the best in your pursuits for employment with this new company.
I'm new here and it seems you have tried to make the airline better. I didn't know that and would not have started bitching at you.

I know the kiosks are important to our agents and wasn't going to rest until they were fixed and wasn't in the mood to take criticism.

As far a dedication goes, I stayed long after quiting time tonight to finally find out what is troubling the kiosks. They should be fixed Thursday.
I can't help if the management is failing or QIK is bad, I can only be responsible for what I do.
 
Isnt against US Policy to identify yourself as a US employee on message boards and post while at work?????
 
Does anyone really think we will ever see Doug Parker and Joe Beery state something like: "We just made a 200 million dollar mistake and we're going to take the hit and go back to SABRE or migrate to Amadeus". Hell Doug couldn't even fess up to a DUI for over a week you think he'd admit failure?

OoooOoh Burnnnn......
 
Isnt against US Policy to identify yourself as a US employee on message boards and post while at work?????
I didn't read that at all. For all anyone knows the person does outside contracting and cares about the product.
 
This is really sad because we as a society are very forgiving. Hell, in the end we forgave Nixon and there is a lesson for corporate execs in all of that someplace. I'm Sorry are two of the most powerful words we can speak.
Americans are trained in school to be forgiving, yielding and compliant. An education is extra, generally coming only from experience. Good luck on your future. I cannot think of a better person to run most any company.
 
I am not sure if this is a QIK/SHARES problem, but I flew US on March 8 on an award ticket. One of my flights was canceled and I was confirmed on a later evening flight. A GA put me on the standby list for an earlier flight. I did not get on that flight. The list was (eventually) rolled over to the next flight and I got on that flight.

On March 14, I went online to check my return flights and they had been canceled. The online chat agent never told me why my itinerary had been canceled, but I assume it was because of the aforementioned date and the fact that I was on standby for a couple of flights before my confirmed one?

If this was a system problem, how could I have prevented the cancellation of the rest of my itinerary?


There are two possibilities in this scenario:

1. If the agent cleared you a seat for your standby flight, your confirmed leg is automatically cancelled by SHARES. Many times, agents clear passengers on standby, only for the passenger never to be at the gate to claim their seat. The agent in this case should have went back into your PNR and reinstated your segment.

2. If the flight was full and you never were issued a seat, the flight closing process is to roll standby passengers to the next flight. This is primarily for employees, guests, etc traveling on their pass benefits. If the agent didnt remove your "REV-SB" standby segment before rolling the list, it will cancel you off the standby and confirmed flight. Not sure why.


Now, if you were holding a boarding pass for your original confirmed flight, it would show a seat assignment, however SHARES doesnt show you on the flight. The agent boarded you on the flight, not noticing when reconciling you on the flight "PRS" that there was an issue with your seat assignment. (Not Checked In). Once the agent closes the flight, its looks as though you No-Showed and the system automatically cancels your entire itinerary. There would be a remark in your PNR like "XXNS" (Cancelled Segments - No Show)

Bottom line - AGENT ERROR. Not Shares.

I have worked with both Sabre and Shares. Each system has pros/cons but as the user of any system, you need to know what you are doing. I can quickly and accurately process passengers in both systems. Change is hard, but you have to be willing to learn the new system. Sabre when initially purchased by the old US didnt have all the capabilities it did prior to the merger. Systems can do whatever you program them to. Its costs $$$$.
 

Latest posts

Back
Top