QIK /SHARES migration

[sharktooth]

BULL FECES. If you had a real reserations systems you wouldn'y have Mickey Mouse problems. As a customer my job is to pay the published fare and sit in the damn seat, not follow-up behind an incompetent IT and/Or Training Department. If I have to follow up behind Joe Beery's people and make sure things are done correctly then I want part of his ample paycheck. I'm tired of the high cost of cheap coupled with gross incompetence.

You are either part of the problem or part of the solution. Tell us which side are you on?

OK, I take back all those mean things I said about you...

Darn, you are good!!

Off-loading their own incompetencies onto their customers seems a little gauche and rather like a loser. If there is anything ripe for a Dilbert skewering, it is certainly the US IT department.

 

[phx___it]

It almost seems as if some people who post here on the US board work for another airline.
I'd say that some here need to grow up and provide constructive criticism and not destructive criticism.
Then again there always be those that whine and act like cry babies. Just try to ignore those people unless they really are trying to improve OUR company.
Many customers could care less if we fail. That's the difference between us and them.

 

[REACC1]

OK, I take back all those mean things I said about you...

Darn, you are good!!

Off-loading their own incompetencies onto their customers seems a little gauche and rather like a loser. If there is anything ripe for a Dilbert skewering, it is certainly the US IT department.

WOW, laser sharp and exact in my opine.

Quote
phx___it
Posted Today, 01:05 AM
"It almost seems as if some people who post here on the US board work for another airline.
I'd say that some here need to grow up and provide constructive criticism and not destructive criticism.
Then again there always be those that whine and act like cry babies. Just try to ignore those people unless they really are trying to improve OUR company.
Many customers could care less if we fail. That's the difference between us and them."

If you were working on the front line, like some of us, it would seem surreal to you. (an example follows, but it is a lot like putting your automobile in drive and it turns and goes backwards all by it self, there is no reason for this.) A lot of folks are accustomed to working with a couple of computer reservation systems that actually do what they are supposed to do with little or no glitches. In your own admit ion, the QIK system has some issues and is currently being worked on. My recent experiences with this particular system was requesting two bag tags for a passenger, (party of two) and getting five bag tags and the request for more money.
Two things,
1. The only options for not collecting money (reasons) unfortunately do not include programing error. The reason being, it is not logically, taking into account and providing feed back to the powers that be, that there is an issue with the IT department and not the usual 7 or 8 "most common errors" such as "printer error".More accurately it should be 'programming error', 'system error' , or something similar so that the "big boys" could get their information more accurately, and provide an appropriate response, instead of buring their heads in the sand and saying , "hey, it's not me."
2.This takes time away from other passengers checking in and has an impact on the service level because it takes time from the customary ," wait in line, time "to those passengers expecting to be processed efficiently, and is directly associated with station staffing, since they are completely relying on the kiosks , that alot of the time, have glitches, or are broken, and that will suck time from what little staffing there is.
In essence, not enough staffing for what is reality. This equals alot, and I mean alot of un happy passengers. Seen it first hand, lucky you. You don't have to deal with it, personally.



Hence the seeming, "attitude".

 

[sharktooth]

It almost seems as if some people who post here on the US board work for another airline.
I'd say that some here need to grow up and provide constructive criticism and not destructive criticism.
Then again there always be those that whine and act like cry babies. Just try to ignore those people unless they really are trying to improve OUR company.
Many customers could care less if we fail. That's the difference between us and them.

OMG! Thanks for a real-time example of what I was talking about, "us and them". Wow! You nailed it, sir.

hint: stop digging.

 

[phx___it]

Meanwhile the kiosks are better and will be rolled out sometime soon.
Improvements are being made and will continue to be made.
Probably not enough to stop any bankruptcy but any little bit helps keeps us afloat for a little while longer.

 

[sharktooth]

Probably not enough to stop any bankruptcy but any little bit helps keeps us afloat for a little while longer.

I guess every department seems to think they are indispensable to the continued future of an organization. That can be both good and bad. An "bad" extension of that line of thought results in "empire-building" and a silo effect which then, as night follows day, fosters an arrogant attitude.

The symptoms I see now is a corporate arrogance that builds as one plumbs the depths of US. That was identified in the early 90's by the consulting firm of Arthur Anderson. Mr. Legow, Mr. Wolf and Mr. Gangwal worked overtime (IMHO) to break down those walls, forcing the company to work together. Now, USAirways seems to have reverted to feudal times yet again.

The IT department, like any other department, is simply a tool, sorry if you thought otherwise. It is the responsibility of the executives to utilize that tool in a profitable manner.

The QIK wound has festered for over a year now, with some fixes but mostly agents found and utilize ways to get around the ooze. It was the executives who released QIK with no backup, apparently intending to beta-test the release on the employees and customers, two 110 yard hail marys that failed. At first, suggestions will sometimes be indistinguishable from anger. Get over it. Make that tool the best you can, no apologies and move on, accepting the suggestions and the anger.

The executives will take the company ch 11 on their own time schedule, if they deem it appropriate. There is nothing you can do to prevent or even extend that schedule.

 

[phx___it]

I guess every department seems to think they are indispensable to the continued future of an organization.

The executives will take the company ch 11 on their own time schedule, if they deem it appropriate. There is nothing you can do to prevent or even extend that schedule.

Every employee can help the organization in little ways by doing a good job.
If every employee can do their part than indeed it can make the airline better and thus make the airline more profitable. Thus putting off bankruptcy for a while longer.

"There is nothing you can do to prevent or even extend that schedule."

LOL!!! I beg to disagree.
Good employees think different and they believe they do make a difference.
Sorry if that goes against your doom and gloom attitude.

 

[sharktooth]

Good employees think different and they believe they do make a difference.

Your grade school training worked! You keep thinking that......

Collectively, yes. Individually, no. and, calling your customers ungrateful and gloomy is pretty anti-profitable, in my book.

 

[jimcfs]

BK is NOT a foregone conclusion and arguing over pretzels isn't going to amount to hill of Sh*t in the overall scheme of things. There are BILLIONS of dollars of cost in operations to be driven out if the company has the resolve to make the hard decisions.

Bob, I saw a piece on CNBC this afternoon (Power Lunch IIRC) where an airline analyst explicitly listed US as one of three airlines that could file BK within the year.

Question, given all the of the past BK's, would this be number 2 or 3... or since the merged airline is a "new" entity, would it only be #1?

 

[phx___it]

Your grade school training worked! You keep thinking that......

Collectively, yes. Individually, no. and, calling your customers ungrateful and gloomy is pretty anti-profitable, in my book.

Yep, I will continue to think that an employee doing a good job can make a difference.
Actually Individually, yes an employee can make a difference, collectively maybe not.

Well, in response to your negativity, I think what I said was appropriate. People will have to read your post and decide for themselves.

To paraphrase, what you said is that it doesn't matter if an employee tries to do a good job, it's going bankrupt anyways. Nice attitude you have. Is that what they taught you in grade school?

 

[phx___it]

PHX_it,

I think positive attitudes are great. I tell my classes just how far and how important having one is to a successful Sales Representative. I also know just have very difficult it is to maintain one in the middle of a Sh*tstorm.

I would also remind our gentle poster that in the course of my training I speak a great deeal about Trust & Credibility in business. I also discuss the concept of underpromising and overdelivering when it comes to customer expectations

So then with personalities aside let's take a look at US Airways. let's see if they under promise and under deliver. Let's see if they are trustworthy and credible?

Perhaps you'd like to answer those questions first then I'll respond, OK

I believe US Airways is trustworthy and credible. That's actually from an employee's perpective, the only one I have. They pay well and they treat me well. It's a fantastic company to work for.

 

[2clippedwings]

I believe US Airways is trustworthy and credible. That's actually from an employee's perpective, the only one I have. They pay well and they treat me well. It's a fantastic company to work for.

I'm speechless.

 

[as the prop turns]

I'm speechless.

This person has to be a new hire and never worked for a legacy carrier. Our IT is garbage, this computer is still garbage and hopefully we will be on Apollo soon. It's our only hope as far as computers are concerened. Pays well? Used to. I lost $40,000 a year with the pay cuts.

 

[as the prop turns]

Meanwhile the kiosks are better and will be rolled out sometime soon.
Improvements are being made and will continue to be made.
Probably not enough to stop any bankruptcy but any little bit helps keeps us afloat for a little while longer.

You have got to be kidding me! You just came on board? Buddy, I've been here for 27 years and within 3 weeks of cutover from Pacer to Sabre, we were rolling along just fine. They STILL have not fixed this sh!t. Parker and Kirby (who worked for Sabre) KNEW they made a mistake staying with this system. Our old kiosks worked just fine. They money this company has lost because of our inempt management and this crap computer system along with pissing off our passengers far excedes the money we so called "saved" with this system. Do you homework please and stop drinking the koolaide.

 

[phx___it]

"I have to eat dinner now bye"

Have a nice meal.