jimntx
Veteran
Who are the testers? People in the IT department? That's part of the problem. The people testing the system should be and must be people who use the system everyday on the front lines.
QIK /SHARES migration
- Thread starter Dont call me Shirley
- Start date
What did the message box say?
Any feedback can be helpful and passed on to the team that works on it.
Thanks! Really appreciate the feedback. 'Run time error 13' is something we have been looking at but it's nice to have a confirmation.
Not to mention the actual hardware and associated software seems to always have an issue, and time is spent waiting for the equipment to accomplish its task (extremely slow vs Sabre software,comparatively),or to fix said equipment that seems to be at the end of its life cycle.(JUNK)
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Whatever, I expect negative comments here from miserable people.
It would be nice if you for once let 2 people discuss an error and how to fix it. I'm trying my best to help the team responsible.
I know the kiosks are important for the agents.
You should be happy that someone is trying to make things better, but instead you continue your miserable mantra. It gets old.
Is that your point in life to bring everyone down as low as you are.
It almost sounds as if you're from a competing airline.
No, you're miserable alright. If you remember, the original post were about 2 people trying to improve things. This should be a good thing to see that someone is trying to make things better. Instead, you come along with your wet blanket.
Then your latest post comes out with this over the top rant about QIK which is had nothing to do with the kiosks.
As far as QIK goes, we all agree it sucks and needs to be replaced. If the merge goes through, all this will be a moot point. QIK will then die off and IT will look like geniuses because they got by with an inexpensive system for the time being until the master plan got executed.
Tell me when the media releases the story and a link to the story or video. I somehow think you're just BSing. Why would anyone want to talk with you?
You truly are insane. Who's blaming the customer?
Just stay out of any conversation I have with an agent trying to help me. Keep your miserable attitude out of it. Meanwhile I have things to do to make the kiosks work and thus make the customers happy.
You wouldn't understand when someone is trying to help the customer as long as you have that hole in your head.
I have no association with the QIK code, but if it helps you to call IT incompetent so be it.
jimcfs
Veteran
As someone who works and teaches IT, it's the appearance of the incompetence that causes it to be inferred. If I, as a customer, see the website doesn't work or a kiosk doesn't function, not just once but many times... and I know others see it too, the conclusion I make is obvious. I know Piney makes the same conclusion... many others do too.
The problem is that management denies there is a problem, often throwing it back at the customer as his problem (think IAK error).
For that matter, is anything even closely tested before it's released to employees or customers? (Again, reality makes the answer to this question as NO in the customer perception.)
I'm not here to defend IT. I really don't care what people here say about it. If that floats your boat then fine. I personally do not have any responsibility for the code that's out there.
I was here because someone could help with information. I got the information I need so I can walk away from this happy with what I found out.
I was here because someone could help with information. I got the information I need so I can walk away from this happy with what I found out.
N965VJ
Veteran
That’s been pretty much my reading of this the past year.
I’ve read Bob being quoted in the news media before, so it’s safe to assume there’s more to follow.
Phx__it,
Piney has been around for a long time as a customer. He is part of the FOCUS group, which is, to my understanding, a group of concerned ,if not ship wrecked customers that care about this airline. Not only about how their experience is as a customer, but the airlines ability to be an on going entity. It is, and I am sure I cannot entirely capture the feelings of these type of customers,(you know, the amount of money payed out to the company from these type of customers, to the bottom line(profit, operating expenses including salaries and or wages) is what the airline wants to depend on. At one time the marketing GIG was to reward passengers with their continued patronage with perks. Perks, along with service, expected, are now retreating(a creative way of underestimating it). In short, if my home town airline started cutting service, increasing prices, and developing substandard service, the service that I was accustomed to, I would be a bit grumpy too. To say the least. They depend upon the service in order to do their job. Which, to me, passionate, to some, doesn't quite cut it. I knew that feeling, once.
I want to help, but don't 'dis' Bob. You are fairly new, and to be fair, Bob did, IMO, excercise his last nerve, due to frustation or whatever. I could be wrong. I just hope the above dialoge will help put things in perspective, at least mine.
Piney has been around for a long time as a customer. He is part of the FOCUS group, which is, to my understanding, a group of concerned ,if not ship wrecked customers that care about this airline. Not only about how their experience is as a customer, but the airlines ability to be an on going entity. It is, and I am sure I cannot entirely capture the feelings of these type of customers,(you know, the amount of money payed out to the company from these type of customers, to the bottom line(profit, operating expenses including salaries and or wages) is what the airline wants to depend on. At one time the marketing GIG was to reward passengers with their continued patronage with perks. Perks, along with service, expected, are now retreating(a creative way of underestimating it). In short, if my home town airline started cutting service, increasing prices, and developing substandard service, the service that I was accustomed to, I would be a bit grumpy too. To say the least. They depend upon the service in order to do their job. Which, to me, passionate, to some, doesn't quite cut it. I knew that feeling, once.
I want to help, but don't 'dis' Bob. You are fairly new, and to be fair, Bob did, IMO, excercise his last nerve, due to frustation or whatever. I could be wrong. I just hope the above dialoge will help put things in perspective, at least mine.
To add my 2 cents, Bob has ALWAYS defended the front line employees and has realized the QIK system has made their jobs a lot harder than it was or needs to be. As a former west employee I really had no idea the scope of what needed to be done and how inadequate SHARES was.-is. Bobs fight on this is our fight. Better technology helps our customers book with us( spend their money with US- via web, fon or ato), helps agents do their job which affects the bottom line by getting flights out on time (money for US) and allows for less stressed agents(less sick calls-more money for US) leading to better morale. Anybody remember the cutover? Having digested Bob's posts over the past few years, the frustration has turned to anger and some of us understand. Mama
