QIK /SHARES migration

As a customer and someone with some IT background I think what you're saying about specific departments within IT is accurate. However as a Customer I fault the leadership or lack thereof coming from Joe Beery and the rest of the Frat Pack. People, IT or otherwise are only as good as those leading them and US IT sucks, sucks and sucks some more as a result.

Sorry, I dont understand how you are making the connection to IT management. What I have been told is that testing and design is completely outside of the IT world and is done by Airport Customer Service. If the problem is with design and testing, how is that IT or IT management?
 
Since FIXING POS/SHARES/QIK is the customer service agents responsibly
Make the controls the designs and features and the fixes like sabre DONE DEAL do it yesterday
WHY was it broken to begin with?
Was it the customer service agents? I don’t think so

I think you misunderstood me. I didnt say it was our responsibility as customer service agents. I said it was the responsibility of the Airport Customer Service group (that is the name of the policy/procedures group for the airports). They get input from agents via the QIK SRB. I personally don't think QIK was broken. I have been able to make it work for me, but maybe I have channeled my inner QIK already. :lol:
 
Here’s a design…. GIVE US THE SAME THING CONTINENTAL HAS INCLUDING NATIVE
DO IT YESTERDAY

you should pass this suggestion on to the QIK SRB members and the Airport Customer Service group to see what they say. I dont think the IT department would be the one that makes this decision.
 
I don't know why mgmt won't let us use native Shares, gate entries are so much easier in native shares.

In some ways, I agree with you. I learned native shares and now use QIK. I still think there are many functions that I feel native shares was easier, but there are some functions that I think QIK is alot easier.
 
OK Let me try to articulate more lucidly.

MANAGEMENT sets the tone for an organization.

US management for better or worse embraces the Price of everything and value of nothing approach to business. This is neither good or bad pre se. However when you foist events like the Res Migration and the ongoing QIK/SHARES screw-ups on paying customers and unsuspecting employees it shows at least from the outside lookig in this poster can onyl conclude that a vacuum of talent and leadership exists at the very top of the organization. gh

The entire debacle shows at best ineptness and at worst blatant contempt for those who fly this airline on a regular basis by an arrogant and unconcerned Management team. I eagerly await thier demise.

That clear enough for you???

If I may,
Artfully stated from my perspective.
My effectiveness is based on managements obligation to provide the tools to enhance the customer experience. (apparently not being delt with efficiently. Introducing Qik before it was ready was extremely unintelligent as we have lost many customers as a result. They continue to this day, to introduce "enhancements" that don't work the way that they were proported. I wouldn't want to fly US after that fiasco either, ie,during
cutover.)


The ease of traveling on a greater scale. Excellence, and customers are satisfied.
I, however believe, that the bit++ factor is overwhelming to the home office, so you get doublespeak, er,tripple speak. Babble, babble, babble!!! I, to, believe that this is due to someone being in over their head. Someone's nose is firmly implanted and apparently some one else doesn't care. That some one should.
 
OK if you say its not the "QIK" group thats the problem, then fine. Today we'll give them a break. There's enough other problems with this system than to keep signaling out one group.

Todays little computer oops, and its a big one, the ACO HOST LINK was down off and on all day. (I know QIK doesnt control ACO and its a separate program, yada, yada.....) The ENTIRE COMPUTER IT/QIK/CUST SVC GROUP and any other person associated with ANYTHING to do with this computer system needs to get their head out of their a)) and get the ENTIRE PROGRAM on the same page.

Do you know what todays little event meant? Our sales reports wouldnt work. We couldnt sell or reissue tickets while they were down. Not sure if it was systemwide or local, but I had people standing in front of me trying to have their ticket reissued to make a flight and IT WOULDNT WORK. BUSY, BUSY, BUSY, ACO HOST LINK DOWN. Try again. Do you want to open an ACO? I ALREADY HAVE HAD ONE OPEN FOR 4 HOURS TODAY, WTF is your problem?

The entire system from A to Z is cr*p. If yesterday the entire system was down, today the ACO HOST LINK (aka sales reports) was out, what is tomorrow going to bring? Other than another day of uncertainty?

I've said this before... to most of the front line non computer geeks out there, anything to do with the computers and their screwups belongs to the IT dept. They dont care if you're tech, programming, help desk, software, hardware, you're a computer guy and its the computer system as a whole that is garbage for what we're expected to do with it. (LIKE BRING IN THE MONEY TO KEEP THIS FLYING!) What part of that DOESNT TEMPE UNDERSTAND?
 
what is tomorrow going to bring? Other than another day of uncertainty?


Guess I jinxed myself yesterday. Not sure if this was a US issue or something else, but the kiosks got into the act today. Went to work about 11am and played with them doing fairly well for the most part. A couple slow. About noon, things werent clearing up and a couple more decided they didnt want to work. Finally called the help desk. Hey this is TPA, can you help me with our kiosks? Yeah, I'll add you to the list. Uh, ok, does that mean theres a problem all over? Well, its sporadic, but appears to be systemwide, we'll add TPA to the list of problem cities. OK, thanks. Needless to say, never heard what happened and when I left tonight we were still playing reboot the kiosk every so often when the screen would freeze up. It would also go through the checkin, spit out a bagtag and no boarding pass. Went to F6 Force Boarding Pass and it would come up that the customer had not checked in even though I had his bagtag in my hand. Luckily we werent packed to the gills today and the trainees were back from PHX so we had extra help, but thats 3 in a row now for (the combined computer/IT dept) as to a wonderful week. Thanks for keeping things lively. (Tomorrow is super Friday and I dont even want to think what could be in store.... :shock: :rolleyes: )
 
I had the same problem at DCA Thursday and BWI Saturday I could not check in on the Kiosk it would give me the Microsoft Screen of Death or a Debug error although it spits out my Baggage Tags it's still a fricking shame we didn't get boarding passes cuz the BWI crowd sure wasn't nice as the DCA crowd at checkin.
 
Because if you can't laugh, then you just won't make it.

2mr8fp2.jpg
 
Guess someone didnt test it at all when they rolled it out!
The testers have been testing it 10 hours or more a day and coming in on weekends in order to meet the deadlines for the second bag and standby list. They have skipped breaks and lunches and sent document upon document as to what is breaking. Their power stops there. It is not up to the testers to make the final decision, that is completely out of their hands. All they can do is explain what is working and what is not working.
 

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