hp-csr-phx
Senior
I don't know why mgmt won't let us use native Shares, gate entries are so much easier in native shares.
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As a customer and someone with some IT background I think what you're saying about specific departments within IT is accurate. However as a Customer I fault the leadership or lack thereof coming from Joe Beery and the rest of the Frat Pack. People, IT or otherwise are only as good as those leading them and US IT sucks, sucks and sucks some more as a result.
Since FIXING POS/SHARES/QIK is the customer service agents responsibly
Make the controls the designs and features and the fixes like sabre DONE DEAL do it yesterday
WHY was it broken to begin with?
Was it the customer service agents? I don’t think so
Here’s a design…. GIVE US THE SAME THING CONTINENTAL HAS INCLUDING NATIVE
DO IT YESTERDAY
I don't know why mgmt won't let us use native Shares, gate entries are so much easier in native shares.
Your know-how just went out the windowI I personally don't think QIK was broken. I have been able to make it work for me, but maybe I have channeled my inner QIK already.
OK Let me try to articulate more lucidly.
MANAGEMENT sets the tone for an organization.
US management for better or worse embraces the Price of everything and value of nothing approach to business. This is neither good or bad pre se. However when you foist events like the Res Migration and the ongoing QIK/SHARES screw-ups on paying customers and unsuspecting employees it shows at least from the outside lookig in this poster can onyl conclude that a vacuum of talent and leadership exists at the very top of the organization. gh
The entire debacle shows at best ineptness and at worst blatant contempt for those who fly this airline on a regular basis by an arrogant and unconcerned Management team. I eagerly await thier demise.
That clear enough for you???
what is tomorrow going to bring? Other than another day of uncertainty?
The testers have been testing it 10 hours or more a day and coming in on weekends in order to meet the deadlines for the second bag and standby list. They have skipped breaks and lunches and sent document upon document as to what is breaking. Their power stops there. It is not up to the testers to make the final decision, that is completely out of their hands. All they can do is explain what is working and what is not working.Guess someone didnt test it at all when they rolled it out!