Hello Everyone,
For your convenience, I'm posting the US News Now that we distributed to employees this morning. I'll let it speak for itself.
Best,
Morgan Durrant
Corporate Communications
US NEWS NOW
PAYROLL MIGRATION & BENEFITS DEDUCTIONS
February 6, 2007
We had a few unfortunate issues in the payroll run on Friday and wanted to bring employees up to date on what we’ve done about them. We know that nothing is more important than paying our employees appropriately. Thanks to the employees who pointed out these problems quickly so that we could get them resolved quickly.
There were actually two separate issues:
The first involved last week’s transfer of payroll records from the old East payroll/HR computer system to the West payroll/HR system (affecting checks for East customer service, fleet and reservations employees).
The second involved deductions for voluntary benefits such as vision, voluntary LTD, and Hyatt Legal. Some employees are reporting either no deductions for these benefits, or incorrect deductions.
Here are the fixes on both.
1) Problems with the payroll/HR payroll: Employees reported errors in a small percentage of the 9,000 checks issued Friday to customer service, reservations and fleet service employees. Some employees said they didn’t get checks at all; others had problems with direct deposit.
Payroll immediately started writing checks manually and Fed-Ex’d about 240 new checks Friday night for Saturday morning delivery to the stations. Another 60 or so were written Saturday and Sunday for Monday delivery. Payroll is also writing new checks for a handful of employees who are reporting problems to their payroll administrators.
It’s small comfort that the number of errors was quite small – about 300 out of 9,000. (We should note that we need to hand process about 100 checks out of every payroll run for inconsistencies with overtime or hours, so the number related to the payroll migration is even smaller). However, when it’s your paycheck, it’s important, and we take it seriously.
We apologize to our employees who were affected and hope that we have minimized the impact of these issues.
If you still have questions, please see your payroll administrator first. This is the best way to get it resolved (the exception is any kind of problem with garnishments in last Friday’s check – you should call Payroll directly at 480-693-3435 for a garnishment issue).
2)Benefits. The second problem went to deductions for specific voluntary benefits (noted above). Benefits is already working with the necessary parties to ensure that corrections are made to your next paycheck. Please contact employee.benefits@usairways.com or call 888-860-6178.
Again, we understand how important it is to ensure the accuracy of your paychecks. We apologize for any inconvenience and plan to have this resolved by the Feb. 16 checks.
If you have incurred banking fees as a result of this payroll error, we will reimburse the costs. Please send documentation of the fees to Payroll at CH-RWE or send via fax to 480-693-3400.
I hope this can be a start of future "positive" dialogue between Tempe and the two main groups on this board, concerned employees, and concerned customers, both of whom for the most part want to see this company improve and prosper. Welcome aboard usaviation.com
