More Filth & Lack Of Upkeep

This is the kind of thread some of you love. It just continues to flame the fires of hostility. I have flown on many airplanes that are indeed pieces of junk and some that looked great. I have also been on my share of 737's that look good. That being said, while airplanes that are like the ones in the pics do happen and are out there and CAN cause injuries and SHOULD be dealt with, they are rare and highly over exaggerated. Some of you live for the drama!
 
vantheman63 said:
Ahhhhhhh.....look at all this love! So nice! Thank you so much for being so in touch with me, a 2 million miler on US Airways. It's a real pleasure to know you are so sensitive to my needs adn the needs fo the flying public. And my wife, retired US Airways, original PI, formerly based in CLT, I'm sure she would echo your love ond good feelings.....or NOT!

Tell ya what, instead of all the love and joy, lets get to some facts....

FACT: I've been flying hard core like this since 1987, 21 years in the "over 100,000 miles a year flown club." Recently, I've ratcheted that up to about 200K a year.

FACT: I've been the highest level of US Elite status since they rolled it out...which I believe was 1990? Maybe '89 when it was "Priority Gold Plus."

FACT: I've been Platinum on CO as well for the past 3 years, based on US falling apart.

FACT: At one time or another, I've been some form of "elite" on every major US airline....AA, DL, NW & UA.

FACT: At this point in my life, owning my own biz, I tend to pick airlines and flights that offer the best schedule and option, reason being, my time is more important than other things.

FACT: I've NEVER seen, on ANY airline, the level of filth, disrepair and overall lack of care for the passenger experience on ANY airline....at any point in time.

BOTTOM LINE: You're wonderful love and feelings of good will and cheer are wrong. Period. I've not written to CO or WN (my two new primary carriers) since I moved to them, in about 3 years. Don't get me wrong, there was a time when CO was AWFUL, not any more. And I fly them easily DOUBLE what I fly US these days...triple in fact.....not one time have I needed to write to them....and my bride, who goes with me on business, often, normally remarks when we're on a CO flight, "this is what PI use to be like."

After getting off a "the new US Airways flight," she typically wants to get a shower.

So, you can hurl all the love and stupidity you want and someone who has more than a few miles in the air.....but you are completely incorrect....and you aren't dealing with some random complainer. I happen to have a little more experience then you incorrectly assume...and I happen to have the ability to non-rev if the occassion warrants....so please, hurl your love and inorance elsewhere. The airline doesn't care about the customer experience...other than the belief ALL we want is to arrive.

I'm happy to e-mail you or others the letters I've had to write to US about things that are nearly unimagineable...its why I won't make CP for 2009...I've simply reduced my US flying to "only when there is no other way or when it's just so cheap it makes no sense not to take advantage."

Thanks!
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Did anyone else notice how this response is full of "I"s, "me"s and "my"s? It's all over this place and that's a FACT.

This is a perfect case of someone so egocentric that he/she can no longer see straight.

Yes darlin', It's all about you. You are the center of the universe. You are the most important person on the planet. You are a chairman, 1K, and elite of all airlines.

There you have it. You happy now?!!!

If those are all the facts you could come up with, please hurry up. Go to another airline. Have a great day....

:)
 
signals said:
So let me get this straight, these problems are only happening at US? All other airlines have ALL aircraft maintained 100%?

Hmmmm...

Remeber when WN had cracks in the fuselage? I think it was only ONE aircraft that had the problem, correct?

What about CO? They are the most delayed and cancelled at my location.

You can't tell me that other airlines are 100% clean and maintained, and if you do, I say they just haven't gotten caught yet. Is there absolutely NO accountability at US?

I am amazed that only at your airline there are all these problems. Makes me wonder if perhaps the bolt isn't tightened enough...sort of speak. :ph34r:
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You'll notice from the rarity of my posts that I read more than I post. So when I do respond it is a rare event worthy of your full attention :)

I have talked to many US staff as part of my job and also in the course of flying 120K or so a year. Many reasonable people have your point of view, that these problems aren't unique to Usairways and that the entire industry is in a death spiral or a race to the bottom. This can only come from a lack of experience with other airlines.

US's planes are very variable in quality. Some are spotless and others are horrifying. Cabin maintenance is often terrible (and that's all I can judge...I assume that the tires aren't down to the threads).

Can't you get white duct tape at least?

In my experience, the only airline comparable to US right now was Branniff, right before it shut down. DL, AA, UA and CO are way way ahead of US in cabin quality. Transatlantic cabins? Uggh. If I wasn't trapped in Philly, I wouldn't subject myself to them.
 
ANDROMEDA said:
Yes darlin', It's all about you. You are the center of the universe. You are the most important person on the planet. You are a chairman, 1K, and elite of all airlines.
Click to expand...

Van has never pretended to be the center of the universe. (There are enough other posters on this board who are friends of his who keep him in line. ;) ) But please don't lose sight of the fact that his seat snapped in half, thereby compromising his safety. He's darn lucky that it happened during boarding, and not during takeoff/landing, when he could have seriously been injured.

This discussion is not about Van's elite level or what he paid for his ticket. It's about US's failure to maintain their aircraft, thereby putting his safety at risk. I think that every passenger on a US Airways aircraft deserves safe passage, and if US is unable to deliver that, they should be held accountable.

It's Van's right to notify the DOT of this incident, and I'm sure that they will take the appropriate action.
 
LCC_#1 said:
Some of you would write the DOT over a fart. Stupid, stupid, stupid!!
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The company will only change when there is push-back. Currently, that I know of, all known avenues for push-back are inadequate, lacking some feature that effectively neuters any follow-up.

This is perfect material for a job action, safety. If other airlines are experiencing the same, then I would expect swift action to keep the narrative from expanding.

If the employees don't complain, thank god US has customers who will. When the customers quit complaining, US might as well close their doors.
 
The seat broke when he sat down, correct? The seat was MEL'd. Correct? So what else is there to the story? Other than the fact that the OP felt the need to flaunt his status, there isn't anything to the story.

Stuff breaks. Then it gets written-off (MEL). Then it gets fixed or replaced. Is there anything else to the story that is worth talking about? I don't think so.

There are certain items that can be MEL'd. Seats and cabin furnishings are some of those. If a seat-back cannot be taken off. Then the entire row and the row behind it need to be blocked. If it is possible to secure the seatback forward and down, then only the affected row will be blocked.

Everything that transpired, according to what the OP wrote, was done the way it was supposed to be done. There are specific guidelines that maintenance has to follow in order to be able to dispatch a plane.

The OP doesn't know the half of all the stuff that is involved in writing an MEL, hence I stated that the OP is an ignorant complainer.

Once again, airlines need to crack down on carry-ons and bad behaviour such as littering. Then you will not have most of these problems.
 
coachrowsey said:
IMO this all started when our own utility was done away with.
700 will love this :lol:
Click to expand...
Naw. Things were just as bad back in the days of the Lavman. I remember several heated discusions on this very board when he would offer up his excuses as to why. Strange though, my airline of choice outsources utility and their planes are clean. Of course their management knows how to run an airline and not just rape it.
 
The rest of the story is that the aircraft interior in question was filthy and taped-up. The broken seat was just an indicator of a larger problem. When the flying public sees the inside of an aircraft in such shoddy conditions, they question everything. It's about PUBLIC PERCEPTION of the product/brand. When one sees a cabin so ill-maintained, they start to wonder about everything else. You don't want people wondering about it!

I work for Van and I'm his friend and his post detailing his flying history was just to give everyone some background, to let you know that he has been flying this airline and others for many years. He has the experiences to back up his concerns and comparisons. It was NOT just about him, it was about ALL OF US who have been loyal customers. We hate to see the company in this condition!

I've only been flying frequently for 11 years, but I can say that I have never seen anything like this on CO, DL, NW, or UA.

I just can't believe that this thread continues to berate the customer. If I were an employee, I would contact management, like someone else here has posted they have done. This is your company and your product and you should have a vested interest in retaining loyal customers, therefore helping the company's attain success in the industry again.
 
The BROKE BACK SEAT is now an ottoman for the passenger seated aft. What's the surcharge for a First Class ottoman?
 
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