More Filth & Lack Of Upkeep

[ussnark]

Specifically on that flight, what was the larger problem? Did the plane have an emergency landing as a result of that larger problem? Did the plane crash as a result of the larger problem?

For people who live in squalor, you are correct, there would likely be nothing to notice.

However, for the rest of us, who notice broken things and wonder what else is broken that is not seen, we are somewhat discomfited by it.

It is the lack of maintenance acumen displayed by maintenance management that is the problem. It is the cheap at all costs attitude by Tempe that worries me. It is the out-sourcing of mx done by incompetents (non-mechanics outside the US) that worry me. It is the general attempts to cover up these things by employees (perhaps thinking, erroneously, that they are "saving the company") that really worry me.

It is the pilot who takes off with a five inch diameter unpatched hole in the intake, for Europe. Or the pilot leaving the states with an airplane showing minimum oil quantity, apparently daring the fates. The FA that refuses to have a cabin safety of flight item written up. That is what worries me.

In the military, there was such a thing as a stand down when things started to seem to get out of control. IMHO, things are, indeed, out of control at US and there is no stand down in sight. An airline does not have to "crash an airplane" to die. It could be a death by the cuts of a thousand knives, ask Lehman Bros.

 

[DrBeth]

:blink:

Good,

then answer the question:


Why did you post this?

What is the real reason for posting this?


Did you think you were solving something and/or motivating someone into taking corrective action based on a blog?

I think you have me confused with someone else! I am not the OP and I cannot answer for him.

However, when I have either a positive or negative experience with a company or a product, I share it with as many people as possible so that they are better informed consumers.

 

[dexter]

I have found out that a Ms. Miles is in charge of aircraft appearance. I would foward all correspondence to her at PHL Airport.

PB, hilarious , PIGS FLY.

 

[jimcfs]

Now YOU answer my questions.

Why do you hate customers?

What would you have me do? Suffer silently?

Do you understand that your paycheck ultimately comes NOT from Doug Parker but from Customers like Van who spend more on air travel in a year than you most likely earn?

Now let's see how long it takes you to answer. I'm waiting tough guy

May I add one more Piney... How high up are you in the SandCastle, Andromeda? Or at least, if you aren't a ClayPotter, who do you suck up to? Your questions are of the same air as the business craptual polo shirts who work there. THAT's why you're taking it from those of us who know Van. The attitude should be "why is this stuff happening on our planes?" instead of "why are these folks calling US out?". You, sir Andromeda, are just another fine example of why the elite FFer has left US taking their business elsewhere and thus US is left courting Ma and Pa Kettle.

 

[DrBeth]

Even the infrequent travelers will not stand for a filthy, broken aircraft cabin. In fact, in many respects, they may be less willing to try to understand. They will base their opinions on first impressions and be gone quickly to another carrier for their vacation next year.

 

[ANDROMEDA]

Now YOU answer my questions.

Why do you hate customers?

What would you have me do? Suffer silently?

Do you understand that your paycheck ultimately comes NOT from Doug Parker but from Customers like Van who spend more on air travel in a year than you most likely earn?

Now let's see how long it takes you to answer. I'm waiting tough guy

LOL

Why do you hate customers? I never said I did, but your answer should be: I hate people who ask the question number 3 ending in: ".....Customers like Van who spend more on air travel in a year than you most likely earn?" People who are EDITED BY MODERATOR


What would you have me do? Suffer silently? You are such a victim. (The poor diva... She suffered) What part of any of the original post indicated anything about suffering? The customer sat down... The seat broke... The seat was MEL'd. Customer was reseated.
What I would have you do is write it into customer service. If you paid for the seat, you get a refund. If you free-loaded with miles, you get nothing, except your miles back. End of story.

 

[DrBeth]

LOL

Why do you hate customers? I never said I did, but your answer should be: I hate people who ask the question number 3 ending in: ".....Customers like Van who spend more on air travel in a year than you most likely earn?" People who are arrogant pricks.


What would you have me do? Suffer silently? You are such a victim. The poor diva... She suffered What part of any of the original post indicated anything about suffering? The customer sat down... The seat broke... The seat was MEL'd.
What I would have you do is write it into customer service. If you paid for the seat, you get a refund. If you free-loaded with miles, you get nothing. End of story.

Speaking of arrogance, nearly every one of your posts has been condescending and has conveyed the message that you hate customers, including this one perhaps more than all the others, with the insinuations and name-calling.

What was it you said earlier? Oh yeah:

Realize though that when you can't come up with a reasonable answer that you will have no other choice than to desperately try to throw-in anything you can.

Pot. Kettle.

 

[trvlr64]

OH MY GAWD I HAD TO STOP READING THE LAST 2 PAGES !!

JEZUS Mary & Joseph.

Van...........move on. Yes I know you've been flying US a very very very very long time. Join the club. Anyone who lives(d) in PHL or PIT was married to US. But all good things must come to an end.


I used to be a regular poster on this message board and even I've decided there are more important things to do in my life than having to complain or post on this board about the failings of US.

US isn't going to change. The Sandcastle KILLED the US that you and I and Piney and Art and DrBeth all loved. We have to face that fact. It's GONE.

I took a year away from flying and recently I returned. I gave US 3 months worth of flying and I found that within that time span US had made some improvements but overall it's still the same since DP took over. Nothing is going to change until US is gone from the sky or is merged with another airline.

I've moved over to DL which for me is saying a lot. I refused to step 1 foot on a DL plane in the 10 years of weekly travel I used to do. But I'm seeing a lot of the "old" US in the "new" DL and it makes me miss the US I grew up on.

It's time to just say GoodBye to US.

 

[jimcfs]

LOL

Why do you hate customers? I never said I did, but your answer should be: I hate people who ask the question number 3 ending in: ".....Customers like Van who spend more on air travel in a year than you most likely earn?" People who are arrogant pricks.


What would you have me do? Suffer silently? You are such a victim. (The poor diva... She suffered) What part of any of the original post indicated anything about suffering? The customer sat down... The seat broke... The seat was MEL'd. Customer was reseated.
What I would have you do is write it into customer service. If you paid for the seat, you get a refund. If you free-loaded with miles, you get nothing, except your miles back. End of story.

I can't believe you made the first comment about Van or anyone else who flies US. I'm speechless.

About the second remark here... that might be what you tell Van, but what about the 100-ish pax who were on that ORD-PHL flight? When they see that seat (or what was left of it) along with the multiple rolls of duct tape on that aircraft, what do you think they are going to think and subsequently say about US? You know full well they'll tell someone, then they tell someone, and so on and so on. If it were MY airline, I'd be tracking down all of those pax and making big time apologies along with maybe 500 or 1000 miles to those who were DM members, at a minimum. That, my friend Andromeda, is called proactive customer service... instead of the crap we see from Tempe, which is almost always reactive.

 

[DrBeth]

US isn't going to change. The Sandcastle KILLED the US that you and I and Piney and Art and DrBeth all loved. We have to face that fact. It's GONE.

I took a year away from flying and recently I returned. I gave US 3 months worth of flying and I found that within that time span US had made some improvements but overall it's still the same since DP took over. Nothing is going to change until US is gone from the sky or is merged with another airline.

I've moved over to DL which for me is saying a lot. I refused to step 1 foot on a DL plane in the 10 years of weekly travel I used to do. But I'm seeing a lot of the "old" US in the "new" DL and it makes me miss the US I grew up on.

It's time to just say GoodBye to US.

Post of the night!

I was just thinking the same thing! I quit US from December 2007 to March 2008, then came back and tried them again from March 2008 until my last trip coming up in October 2008, 31 paid segments and 8 award segments, and I am right where you are.

I have moved on. I have the one remaining trip on this carrier a month from now and that is it. Why would I stay where I am hated so?

Thanks for the reminder that all of this has been in vain! On to a more positive life! B)

PS. I am a Delta Diva now!

 

[longing4piedmont]

Oh drama QUEEN, are you going to answer my question?

 

[ussnark]

LOL

Why do you hate customers? I never said I did, but your answer should be: I hate people who ask the question number 3 ending in: ".....Customers like Van who spend more on air travel in a year than you most likely earn?" People who are arrogant pricks.


What would you have me do? Suffer silently? You are such a victim. (The poor diva... She suffered) What part of any of the original post indicated anything about suffering? The customer sat down... The seat broke... The seat was MEL'd. Customer was reseated.
What I would have you do is write it into customer service. If you paid for the seat, you get a refund. If you free-loaded with miles, you get nothing, except your miles back. End of story.

Based on the above Tempe tripe, does anyone wonder at all why Tempe needs employee concessions to keep from folding?

 

[Richard]

Just a friendly reminder, folks,


Keep this about the SUBJECT, and not about individual posters.

 

[DrBeth]

US needs to get some new supporters and customers--ones that do not mind dirt, tape, and seats that are not supposed to be lie-flat!

 

[NCFL]

US isn't going to change. The Sandcastle KILLED the US that you and I and Piney and Art and DrBeth all loved. We have to face that fact. It's GONE.

You're right; it's gone. During the rare times I look back longingly on the career I used to have there, I remind myself that the "New US" isn't the US I worked for in the end. The US that I enjoyed working for and was proud of is long gone. That US cared if the interior of an aircraft looked like a garbage dump, and it cared how it's employees treated its customers.

That US didn't get defensive if someone found fault. It humbly apologized, attempted to identify the source of the problem, and took prompt corrective measures! Apology+Action=Satisfied Customer. A very simple customer retention formula...and notice the absence of "send meaningless voucher" in the equation. I could attempt to hijack the thread with a discussion on the inverse relationship between compensation and customer satisfaction, but I won't.

My life is immeasurably better post-US. I'm not quite sure what draws me here. It's sort of like rubbernecking at the Mack Truck-vs-SmartCar crash on the freeway. You just can't help yourself.