More Filth & Lack Of Upkeep

[SolidCactus]

I have to be honest, I really REALLY hope that US is keeping up on the maintenance. I flew a US flight last week on a 737-300. I should have wrote down the tail number. I had the bulkhead aisle seat in first class. Not even 30 seconds after the plane lifted off, the coffee maker started leaking like crazy. I mean a river of water was coming out of this thing. I called over to the FA who was sitting across from me and she looked over and was like, ugh. She got up while we were just lifting off and started to clean up the mess. The water was flowing down the aisle and had already made its way back to row 7. She turned off the main water valve, but the water kept flowing for like 2 minutes. She had paper towels all over the floor, and she held the garbage can so the water would keep flowing into it. She told me that she has flown on this plane before, and "it always does this".

Last time I checked, water wasn't particurally good for electrics. The water was flowing all around the lightbulb underneath the coffee maker, and who knows if there are wires under the carpets.

Thankfully, we all made it to where we were headed (JAX).

Please US, fix these planes!

 

[ANDROMEDA]

Passengers, like the original poster, are just ignorant idiots who love to whine. They have no clue and the worst is, that they will get this same scenario at every airline at one point or another. Things break because the passengers abuse them. The fact is that in this business, someone sensitive and ignorant enough will always find a way to complain.

I have several solutions for the problems depicted in the pictures.

1) Enforce carry-on to the letter of the law. Absolutely no item that does not fit in the baggage sizers will be allowed on board. There goes over 50% of your carry-on luggage. You will be extremely pissed off, but you will no longer have broken overhead compartments.

2) Completely remove reclinable seats. First, most American passengers do not like to comply with the 'seat-back-up-during-landing/take-off' FAR. Now we have one problem less. Second, passengers are the sole culprits for seats being broken. Keeping the seats in one position, just like Ryan Air already does, will prevent seats from breaking.

3) Completely remove seat-back pockets from the aircraft. Passengers are pigs. They leave the aircraft like you would hope they would not leave their homes. By removing seat-back pockets, you are removing the favorite hiding place for passengers to stuff their garbage.

4) Implement fines for littering. This is another step in preventing these pigs from getting everything so dirty.


In my perfect world, all of the above ideas would already be in place. Passengers like the OP will have less to complain about trivial things. Broken lamination in overhead compartments are one good example of trivial things.

Oh... wait.... I forgot.... They will then complain about all the tough rules in place.

Ohhh bummer.... I guess there is no way to fix this.

SO LIVE WITH IT!!!! OR CHARTER YOUR OWN AIRCRAFT!!!!.... IF YOU SPEND AS MUCH MONEY AS YOU CLAIM YOU DO, YOU SHOULD HAVE NO PROBLEM CHARTERING YOUR OWN AIRCRAFT.

 

[Be Careful What You Wish For.]

You forgot about PAX constantly throwing pillows and blankets on the floor and leaving them there-for the next PAX to use.

Sorry, pertinent to another thread but in the same vein.

 

[Dog Wonder]

Glad to see you will attack the poster instead of sticking to the topic, it was one video, get your info straight, and the reason you didnt see it as you are not maintenance.

Don't let the facts get in your way.

I was there.

 

[DrBeth]

SO LIVE WITH IT!!!! OR CHARTER YOUR OWN AIRCRAFT!!!!.... IF YOU SPEND AS MUCH MONEY AS YOU CLAIM YOU DO, YOU SHOULD HAVE NO PROBLEM CHARTERING YOUR OWN AIRCRAFT.

No thanks, I'll pass. No need to "live with it" or charter an aircraft when just about every carrier out there has a better product for a similar price and works to earn and retain customers instead of making it their fault.

 

[700UW]

I seriously doubt that.

If you were there, who were the people that were involved in the making of the video?

 

[NCFL]

Van,

Do yourself a favor. Fly WN or UA to Chicago next time.

That will serve two purposes. It will provide you with a trouble free travel experience, because no other airlines except for USAirways ever experience broken seats.

Also, it will save you the time of writing a rather tedious monologue of your latest bad experience delivered by USAirways.

Your not a person of size, or POS, are you? Because I observe the way some people that fit that description manipulate the seats on the aircraft and there is reason those seats (pins) sometimes break after thousands sit in them.

Happy Flying, but not on USAirways, of course.

Very nice reply, PS. It basically says: "Fly someone else, you fat ass. Who cares if the seat was broken; the plane didn't crash."

I'm going to put words in Van's mouth, but I know him too, so I feel comfortable doing so.

Neither of us is going to be happy about paying hard-earned money for crap, with or without warm nuts.

 

[vantheman63]

Passengers, like the original poster, are just ignorant idiots who love to whine. They have no clue and the worst is, that they will get this same scenario at every airline at one point or another. Things break because the passengers abuse them. The fact is that in this business, someone sensitive and ignorant enough will always find a way to complain.

Ahhhhhhh.....look at all this love! So nice! Thank you so much for being so in touch with me, a 2 million miler on US Airways. It's a real pleasure to know you are so sensitive to my needs adn the needs fo the flying public. And my wife, retired US Airways, original PI, formerly based in CLT, I'm sure she would echo your love ond good feelings.....or NOT!

Tell ya what, instead of all the love and joy, lets get to some facts....

FACT: I've been flying hard core like this since 1987, 21 years in the "over 100,000 miles a year flown club." Recently, I've ratcheted that up to about 200K a year.

FACT: I've been the highest level of US Elite status since they rolled it out...which I believe was 1990? Maybe '89 when it was "Priority Gold Plus."

FACT: I've been Platinum on CO as well for the past 3 years, based on US falling apart.

FACT: At one time or another, I've been some form of "elite" on every major US airline....AA, DL, NW & UA.

FACT: At this point in my life, owning my own biz, I tend to pick airlines and flights that offer the best schedule and option, reason being, my time is more important than other things.

FACT: I've NEVER seen, on ANY airline, the level of filth, disrepair and overall lack of care for the passenger experience on ANY airline....at any point in time.

BOTTOM LINE: You're wonderful love and feelings of good will and cheer are wrong. Period. I've not written to CO or WN (my two new primary carriers) since I moved to them, in about 3 years. Don't get me wrong, there was a time when CO was AWFUL, not any more. And I fly them easily DOUBLE what I fly US these days...triple in fact.....not one time have I needed to write to them....and my bride, who goes with me on business, often, normally remarks when we're on a CO flight, "this is what PI use to be like."

After getting off a "the new US Airways flight," she typically wants to get a shower.

So, you can hurl all the love and stupidity you want and someone who has more than a few miles in the air.....but you are completely incorrect....and you aren't dealing with some random complainer. I happen to have a little more experience then you incorrectly assume...and I happen to have the ability to non-rev if the occassion warrants....so please, hurl your love and inorance elsewhere. The airline doesn't care about the customer experience...other than the belief ALL we want is to arrive.

I'm happy to e-mail you or others the letters I've had to write to US about things that are nearly unimagineable...its why I won't make CP for 2009...I've simply reduced my US flying to "only when there is no other way or when it's just so cheap it makes no sense not to take advantage."

Thanks!

 

[NCFL]

Passengers...are just ignorant idiots who love to whine.

FACT: I've NEVER seen, on ANY airline, the level of filth, disrepair and overall lack of care for the passenger experience on ANY airline....at any point in time.

I'm happy to e-mail you or others the letters I've had to write to US about things that are nearly unimagineable...

Andromeda's quote is representative of the pervasive "F-You Mr. Customer" attitude that is precisely what is wrong with US' customer service; it's something folks should look at when they're busy scratching their heads and wondering why US is consistently last place at the DOT.

It doesn't describe every single employee, of course, but it describes enough of them to the point that the F-You culture is systemic. It also describes those in the halls of Tempe who set policies, not just those on the front-line who deliver the message.

The level of denial at US is incredible.
Fact: the competition has a better product and delivers it with less hostility.

Why would anyone pay for abusively-delivered crap?

Van - I've seen conditions this deplorable. They were on EA right before they went belly up.

 

[insp89]

I see there is a lot of complaints about the aircraft seats and coffeemakers.

You see, at one time, these items were worked by Usairways mechanics [INHOUSE].

But, of course they are now OUTSOURCED to the lowest bidder.

 

[Harry Callahan]

New US Airways slogan,

Fly The Pig Sty In The Sky

IMO this all started when our own utility was done away with.
700 will love this

 

[Travels2mch]

Passengers, like the original poster, are just ignorant idiots who love to whine. They have no clue.............
SO LIVE WITH IT!!!! OR CHARTER YOUR OWN AIRCRAFT!!!!.... IF YOU SPEND AS MUCH MONEY AS YOU CLAIM YOU DO, YOU SHOULD HAVE NO PROBLEM CHARTERING YOUR OWN AIRCRAFT.

And you are the reason that at this pace, US will be out of business.....and people like you will be the first ones bit$%ing when you're out of a job. Keep it up....your strategy is working so far!! And those of us that are flying other airlines can confirm that US is the bottom of the barrel. Most of us don't blame the employees, we know you are being treated like crap. But that doesn't give you the right to blame everything on us either. We are paying customers and we have a right to complain when things are bad (as I'm sure you do in your daily life wherever you spend your money too). I have yet to complain to any other airline I've been flying, and there's a reason for that......they aren't flying trashbags like the "NEW" USAirways.

 

[Jetsetter2Ord]

Well being a FA, I agree things are not getting any better when it comes to interior fixes. The company rolled out a program RAC- Reliabilty Appearance Convenience after many FAs continued to complain about our filthy and broken interiors.

Many FAs including myself, document these items with our camera phones and send them in to Robert Isom and others to show just how bad it is. Trust me, I have a huge file of pictures that would make an interesting coffee table book.

The company also implemented a NEF hotline for FAs and employees to contact so that maintenance could get a jumpstart on fixing. Interesting that the NEF hotline was just de-activated.

As employees the NEF means NEVER EVER FIX!

Its is just as embarrassing as a FA to find tape on everything, and with the removal of the video systems, they wont even fix what issues we have with that.

The sad thing is many FAs take great pride in our work, and when we address the issues regarding interior issues to our pilots. Some couldnt be bothered with it.

All I can suggest is as a passenger, write a letter and be sure to include the tail number, thats one way to address the issue. I know it shouldn't be your responsibility to write an email, but sometimes, they listen more to you, then they do from your crew.

Jet

 

[signals]

So let me get this straight, these problems are only happening at US? All other airlines have ALL aircraft maintained 100%?

Hmmmm...

Remeber when WN had cracks in the fuselage? I think it was only ONE aircraft that had the problem, correct?

What about CO? They are the most delayed and cancelled at my location.

You can't tell me that other airlines are 100% clean and maintained, and if you do, I say they just haven't gotten caught yet. Is there absolutely NO accountability at US?

I am amazed that only at your airline there are all these problems. Makes me wonder if perhaps the bolt isn't tightened enough...sort of speak. h34r:

 

[luvthe9]

I think we are dealing with just a few whiners, I just did a four day trip full 12 out of 14 legs, on time and heard nothing but complements for for days how good the service was from the back end and for the most part early at destination. Some people even said how nice PHL airport was.(I can't buy that one though.)