Passengers, like the original poster, are just ignorant idiots who love to whine. They have no clue and the worst is, that they will get this same scenario at every airline at one point or another. Things break because the passengers abuse them. The fact is that in this business, someone sensitive and ignorant enough will always find a way to complain.
Ahhhhhhh.....look at all this love! So nice! Thank you so much for being so in touch with me, a 2 million miler on US Airways. It's a real pleasure to know you are so sensitive to my needs adn the needs fo the flying public. And my wife, retired US Airways, original PI, formerly based in CLT, I'm sure she would echo your love ond good feelings.....or NOT!
Tell ya what, instead of all the love and joy, lets get to some facts....
FACT: I've been flying hard core like this since 1987, 21 years in the "over 100,000 miles a year flown club." Recently, I've ratcheted that up to about 200K a year.
FACT: I've been the highest level of US Elite status since they rolled it out...which I believe was 1990? Maybe '89 when it was "Priority Gold Plus."
FACT: I've been Platinum on CO as well for the past 3 years, based on US falling apart.
FACT: At one time or another, I've been some form of "elite" on every major US airline....AA, DL, NW & UA.
FACT: At this point in my life, owning my own biz, I tend to pick airlines and flights that offer the best schedule and option, reason being, my time is more important than other things.
FACT: I've NEVER seen, on ANY airline, the level of filth, disrepair and overall lack of care for the passenger experience on ANY airline....at any point in time.
BOTTOM LINE: You're wonderful love and feelings of good will and cheer are
wrong. Period. I've not written to CO or WN (my two new primary carriers) since I moved to them, in about 3 years. Don't get me wrong, there was a time when CO was AWFUL, not any more. And I fly them easily DOUBLE what I fly US these days...triple in fact.....not one time have I needed to write to them....and my bride, who goes with me on business, often, normally remarks when we're on a CO flight, "this is what PI use to be like."
After getting off a "
the new US Airways flight," she typically wants to get a shower.
So, you can hurl all the love and stupidity you want and someone who has more than a few miles in the air.....but you are completely incorrect....and you aren't dealing with some random complainer. I happen to have a little more experience then you incorrectly assume...and I happen to have the ability to non-rev if the occassion warrants....so please, hurl your love and inorance elsewhere. The airline doesn't care about the customer experience...other than the belief ALL we want is to arrive.
I'm happy to e-mail you or others the letters I've had to write to US about things that are nearly unimagineable...its why I won't make CP for 2009...I've simply reduced my US flying to "only when there is no other way or when it's just so cheap it makes no sense not to take advantage."
Thanks!
