PITbull
Veteran
- Dec 29, 2002
- 7,784
- 456
- Thread Starter
- Thread starter
- #16
Bob,
Woah, brakes on!
Membership will decide if they will concede to participate. The "plan" appears clean and viable at first glance.
But, there are pieces of it that have not been told to AFA and that is the vital piece; labor's participation.
Presently, our frontline employees are in distress. Our Labor groups from ticketing to inflight will not wear their emotions on their sleeves, doesn't mean that their work stress and anxiety doesn't exist. Mangement can not walk away from this vital issue just because they were able to present a "survival plan".
Management MUST change their culture. But first and foremost, they must recognize that they have a problem. Management has failed horribly in this arena, and now they just happen to need labor to fit the pieces of this "plan" together.
They have NOT outlined a "plan" on how to remedy that. The "product" in this industry is the service employees provide at all levels. When passengers purchase a ticket, they don't get to take the seat home or the airplane. They pay for an expectation of service that the carrier provides. If the employee's don't meet that expectation, than the product is poor.
Again, to get to "point C", one must get to "point A and B" first.
Woah, brakes on!
Membership will decide if they will concede to participate. The "plan" appears clean and viable at first glance.
But, there are pieces of it that have not been told to AFA and that is the vital piece; labor's participation.
Presently, our frontline employees are in distress. Our Labor groups from ticketing to inflight will not wear their emotions on their sleeves, doesn't mean that their work stress and anxiety doesn't exist. Mangement can not walk away from this vital issue just because they were able to present a "survival plan".
Management MUST change their culture. But first and foremost, they must recognize that they have a problem. Management has failed horribly in this arena, and now they just happen to need labor to fit the pieces of this "plan" together.
They have NOT outlined a "plan" on how to remedy that. The "product" in this industry is the service employees provide at all levels. When passengers purchase a ticket, they don't get to take the seat home or the airplane. They pay for an expectation of service that the carrier provides. If the employee's don't meet that expectation, than the product is poor.
Again, to get to "point C", one must get to "point A and B" first.