Hawk said:
1. The labor groups must allow the company to reduce its costs.
2. Each employee should decide if they are willing to give us the needed tools to restructure the company in a competitive manner.
3. Reducing costs will be required in all areas of the company. Management or Labor should not be blamed.
4. The name-calling and criticism of this management team must end.
I'm going to address the quoted points one at a time.
1. US management had their chance. Chapter 11 is the ultimate stick. Every advantage is with the company. Failure to see less than 12 months into the future post-emergence indicates that the current executive team has very little strategic planning and forecasting ability. Judging by the egregious actions of the company post emergence (notably the bait-and-switch on the pilot pension issue and the swing at the fences to end-run the mechs' scope clause), there is ample evidence to suggest that the executive suite lacks the oft-quoted ability to adapt to a changing environment. Frankly, if costs are rearing their ugly head just under a year after emergence, why should anyone trust the strategic business plan or anything else generated by the current executive team?
2. See #1. You asked, they answered. You really should have forseen the current problem, and/or tried to approach it when you had the gun and labor had the proverbial slingshot.
3. See #1 and #2. Bankruptcy is the ultimate forum for cost reduction. Further, there have been ample chances for cost reductions (perhaps a bit of elbow grease and an extra mech or two in the PHL bag room for starteres) on an ongoing operational basis. They have been posted here, communicated to US by passengers thru Consumer Affairs, via e-mails to the executive suite, and so forth. So far as this layman can tell, they have all been ignored. These actions are in line with the school of thought that any decent operational talent is absent in the current ranks of upper management at US, and probably beat down in the ranks of middle management (for fear of actually approaching upper management to "spend a few bucks to save millions), and largely ignored coming from labor. Want a lesson on how to find ideas (listen to the employees) and perfect operational processes? Wait until LUV comes to Philly and sent the MBA interns from CCY with clipboards and pencils.
4. Perhaps. What does it tell you that your customers and the Street are laughing at both the operational aspects (tactical) and long term vision (strategic) of the Company? Respect is earned. Results are king. Once either is obtained, I'm sure criticism of the current executive crop will stop.
I'll disclaim the following thusly: I work in a team leadership position in a Fortune 500 that makes things (some of which can be found on US aircraft), we have a large corporate contract with US, we will make more on the bottom line and return more this year in the dividend than US has cumulatively since about 1990 (and it's a bad year), and I'm currently US1. That said:
1. In any other industry, the fact that cost out was not "completed" in Chapter 11 would have resulted in the sacking of the current executive team by this point.
2. Cost out should start with the operational problems that the company is currently facing by taking the very valuable input from employees and customers alike--BEFORE labor is hammered again for cost reduction. It also lets folks know that the value and hard work and ideas generated by the very best workforce in the business is having a positive impact.
3. Ditch BBB. Treat your customer as if you value them, not despise them for seeking value. Want to know why LUV and B6 are picking up the "lucrative business traffic" in leaps and bounds? Simple:
A. They are not customer unfriendly. Nothing like the turd that BBB dropped last year.
B. They don't nickle and dime you to death. See change fees and the like. Before anybody mentions the standby issue on LUV, see "C."
C. Because of A and B, their value proposition is easy to understand. This is key for the leisure traveler as well, as they know they won't get boned if their plans change, and they can take advantage of one way fares. If I want to take another flight, I have to buy up, but I don't lose my shirt and a hundred bucks in the process.
D. Their FF program, while not having to deal with things like upgrades and the like, actually works. If we have a seat to sell, you can get it (without having to "buy up" to a "premium award" and the like.
E. They do things like clean the planes. Enough said.
Walk over and watch LUV, or send some folks to Six Sigma training. While defects, as such, are not the problem, the absolute inability to define and refine some processes (where applicable) to the way the current LUV model works would probably save you guys 10 or 20 mil a year without breaking a sweat.