US1YFARE
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- Mar 31, 2004
- 3,932
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Flight Attendants!
- Thread starter EMBFA
- Start date
Travelpro72
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- Jan 30, 2005
- 4,964
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Oh yes....easy like Sunday morning. 
- Thread Starter
- Thread starter
- #78
Go ahead and pick me apart then. I'm the one who expressed the idea originally, Travelpro is agreeing with me. You do seem to have some sort of a beef with travelpro, it's noticable to everyone else on here. Keep it cute. It's just the internet.
Trav is the type of F/A we need more of, that actually cares. We need MORE people "ranting."
It's pretty embarrassing that an 80 year old airline can't get it's act together to smoothly board a freaking 737. Every flight, 20 people in the aisle, four people with the same seat, families of 8 that "bought thier ticket 8 months ago and aren't seated together." The last 20 people sent down for 19 seats told open seating so plop down in a first class seat, prompting another in the back to come up and ask why he wasn't upgraded. No manifest to know who is supposed to be there anyway. Five people in the back galley with rollaboards, two that are awaiting seat dupe info, two that are on the wrong flight, and one that is extra. All that will now have to check thier bags, not before they personally insult a flight attendant or two. One flight attendant stuck in the middle of the cabin. The other pointlessly collecting boarding passes of the seat dupes. The lead is up in the flight deck trying to get them to call for an agent, pilot takes the opportunity to ask for a cup of coffee.
It's unacceptable. It's unprofessional, and it makes us look like a two-bit, fly-by-night, inexperienced discount charter airline- which we are fast becoming, or supposed to be aspiring to be, still don't quite get that.
Do I want to make agents lives harder? No. I am the first to offer agents a drink or a snack, or run down to the ramp with bottles of water for our-coworkers in the summer or coffee in the winter. I certainly do not want to delay our customers any more, but hey, I didn't choose a mickey mouse computer system or cheap out on the training, equipment, amd manpower needed to make this thing go. And yeah, I am frightfully underpaid and undervalued by a clueless company... I'm here to work and do my own job, not cover the holes in your "cheap at all costs" business plan over and over all day long, day in, day out.
Get a real res system. This one does not work for our network and I am not doing a computer's job for it. Get real ticket readers, when you fly most other carriers you put your boarding pass in a machine when you board, and it beeps if it is a dupe or the wrong flight. It also automatically 'on's the seat instead of relying on a poor agent to manually type in all of those seats. Get more manpower. There's not enough staffing in customer service for the operation even in perfect conditions.
When the company realizes it is in the customer service business and decides to provide the tools and run a consistent and reliable operation, I'll be more than happy to chip in where needed... but not every day because something is broken and they don't want to fix it. The more you cover up the company's failures, the more they rely on you to to do so, and the less chance we have of ever providing the service our customers deserve and we can be proud of.
Rant over, end scene.
Trav is the type of F/A we need more of, that actually cares. We need MORE people "ranting."
It's pretty embarrassing that an 80 year old airline can't get it's act together to smoothly board a freaking 737. Every flight, 20 people in the aisle, four people with the same seat, families of 8 that "bought thier ticket 8 months ago and aren't seated together." The last 20 people sent down for 19 seats told open seating so plop down in a first class seat, prompting another in the back to come up and ask why he wasn't upgraded. No manifest to know who is supposed to be there anyway. Five people in the back galley with rollaboards, two that are awaiting seat dupe info, two that are on the wrong flight, and one that is extra. All that will now have to check thier bags, not before they personally insult a flight attendant or two. One flight attendant stuck in the middle of the cabin. The other pointlessly collecting boarding passes of the seat dupes. The lead is up in the flight deck trying to get them to call for an agent, pilot takes the opportunity to ask for a cup of coffee.
It's unacceptable. It's unprofessional, and it makes us look like a two-bit, fly-by-night, inexperienced discount charter airline- which we are fast becoming, or supposed to be aspiring to be, still don't quite get that.
Do I want to make agents lives harder? No. I am the first to offer agents a drink or a snack, or run down to the ramp with bottles of water for our-coworkers in the summer or coffee in the winter. I certainly do not want to delay our customers any more, but hey, I didn't choose a mickey mouse computer system or cheap out on the training, equipment, amd manpower needed to make this thing go. And yeah, I am frightfully underpaid and undervalued by a clueless company... I'm here to work and do my own job, not cover the holes in your "cheap at all costs" business plan over and over all day long, day in, day out.
Get a real res system. This one does not work for our network and I am not doing a computer's job for it. Get real ticket readers, when you fly most other carriers you put your boarding pass in a machine when you board, and it beeps if it is a dupe or the wrong flight. It also automatically 'on's the seat instead of relying on a poor agent to manually type in all of those seats. Get more manpower. There's not enough staffing in customer service for the operation even in perfect conditions.
When the company realizes it is in the customer service business and decides to provide the tools and run a consistent and reliable operation, I'll be more than happy to chip in where needed... but not every day because something is broken and they don't want to fix it. The more you cover up the company's failures, the more they rely on you to to do so, and the less chance we have of ever providing the service our customers deserve and we can be proud of.
Rant over, end scene.
LCC_#1
Veteran
- Nov 16, 2005
- 1,771
- 0
Don't feel bad. I HATE children and worse yet parents....especially 40 something parents. You CHOSE to throw your legs in the air and have those lil brats!! Don't expect me to drewl over your precious darlings. I HATE when people with kids think they are the complete authority of life and demonize those who CHOOSE to not infiltrate the word with another offspring of egotistical boobs. THAT is usually the ONLY reason most have kids.
Travelpro72
Veteran
- Jan 30, 2005
- 4,964
- 455
EMBFA THANK YOU. I'm NOT alone here. Let's see if you get picked apart now. I guess because we don't have that "too laid back" attitude we are whiners and complainers. Well so be it. Here me! Again thanks. Night all.
US1YFARE
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- Mar 31, 2004
- 3,932
- 54
Wow, that was harsh. Who crapped in your cereal bowl this morning?
LCC_#1
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- Nov 16, 2005
- 1,771
- 0
I have just tired of people who have children thinking that the rest of us couldn't ever understand something as simple as COMMON SENSE!!!
US1YFARE
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- Mar 31, 2004
- 3,932
- 54
OKAAAAAAAAAAYYYYYYYY!!!!!!!!!! *Snap* *Snap* *Twist* *Snap*
Travelpro72
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- Jan 30, 2005
- 4,964
- 455
Any problem on board that involves children 9 times out of 10 it is the self absorbed parents that are the problem. I loved it when on vacation one of our f/a's came up to the mother a few rows in front of me and let the mother have it. The child had hit the call button three times and was jumping up and down. While you can't keep a child from screaming you certainly should be the parent and keep the child seated. She leaned over loudly and said to the mother, "Mommy needs to get the situation under control now"! "No more chances we are landing". I don't know if it's age specific but it's usually around there. 
- Thread Starter
- Thread starter
- #86
I thought it was funny LCC. I know the type you're talking about. They are the only person in the world that ever had a baby, and they come on the plane with an accussing stare as if you impregnated them yourself. They are apalled that you will not set up a playpen in the aisle, or give them a break by taking the child to the back and giving it a breastfeed, but they didn't value the kid's life enough to buy it a seat.
Hi EMB,
I have 100% no beef with Trav, and did not realize that I was not allowed to disagree with what he says and stimulate a debate. I am not the one accusing someone of being on Lexapro
, and constantly ranting off topic. Since he is apparently too fragile to handle good debate, and finds it easier to just "be right," then fine. He wins. Thanks for sticking up for him; guess he needed it. You think we need more FA's that rant incessantly, or do you think we need more FA's that speak their mind, get involved, and try to force change? huge difference there, as I am sure you have had the pleasure of flying with both types....It's not the pilots job to deal with these seat dupes; why are we involving them? Send the customer back up to the podium! If it is a family that is not seated together, we can make an effort to remedy that. If it's seat dupes, up the jetway they go. Didn't you just post about the importance of doing our own job? What does the pilot have to do with a seat dupe? As if the agent is gonna show up when the pilot calls......
I know first hand what kind of cut rate, low class operation we are running, believe me. I live it every day I am at work. I tried doing one intl trip, and was so embarrassed, I won't do it again until things change. I am actually not the enemy here, I just think things get taken too far on this board, and I do and will continue to call people on it.
That flight on the 737 you describe above, you say that is EVERY FLIGHT? What flights do you work, because I have truly not seen that much drama on one flight.
I am veeeery laid back on the plane. You would enjoy flying with me. Still find time to help rearrange seats onboard on a full flight, tho.
Didn't realize you were so fragile. My apologies. Carry on.....
US1YFARE
Veteran
- Mar 31, 2004
- 3,932
- 54
Understood and agreed...BUT, how about the situation where a family boards, sits in Envoy or FC with small kids--everyone rolls their eyes, including the FA's, makes comments which make the parents extremely uncomfortable because they are trying desperately to keep their kids entertained and pleasant. And then, at the end of the flight, the FA's come over and thank the parents so much for being such good parents becuase they came prepared for the flight and had quiet activities for the kids and for having such wonderful and pleasant kids and the pax saying the same thing. It's the prejudging that bothers me. I don't get on a flight and say, oh lord, another fatty A--that lazy biatch is probably practicing for the Sodoku tournament in Philly and is going to be lazy as heck this flight so I better just treat her like crap from the beginning because 9 out of 10 times that is how she will be.
Welcome to America!
