Customer Appreciation

[Dea Certe]

Fellow Employees:

Over on FlyerTalk is a post started by one of our customers who is taking the time and making the effort to show his/her appreciation to the front liners. Once again, we have the best customers in the industry!

So, I was thinking, on top of giving our usual 100% + to make this airline work, how can we show our customers we are grateful for their business? I mean on a one-to-one basis as none of us can give them the sweeping policy changes in the areas they most would like to see.

As I will be working the next few weeks, I thought I'd bring along candy canes to pass out inflight. Do you think management would mind this small, totally free to them way for me to show my appreciation to our customers for flying with us? I really miss doing the end of a flight mint service and our customers always seemed to enjoy it.

Guys, please give me some good ideas and keep it positive. Our customers have suffered along with us and our Ff's are almost always so supportive of the frontline. Let's take a moment away from all the internal crapola and try to make this holiday season special.

We are the best in the business; let it show!

Wishing all of us the very best!

Dea

 

[Harry Callahan]

I hate to bring this up, but suppose a psgr gets sick on one of those candy canes you hand out. Lawsuit waiting to happen & I would not want to be on the other end of it......Just my thoughts though....

 

[Light Years]

How about cards handed out on board "From our family to yours... Thank you for your support in 2003, we look forward to serving you in 2004 and beyond... with love, the employees of US Airways."

Just dont use any copyrights, be generic as far as holidays, and make sure management cant call it "leafleting".

 

[ual777fan]

I think candy canes and notes are a great idea. If the people don't want a candy cane or can't have one, they don't need to take one. All the more for me

Happy Holidays

 

[flyin2low]

Anything other than a safety demo and handing out company products from the galley will not be allowed. No extra's will be permitted. While it is a nice attempt at great customer service, don't do it. :angry:

 

[TomBascom]

You don't need to do anything more than smile, say hello and wish us happy holidays. Your warm and sincere greeting says it all -- whether you're a flight attendant, gate agent, mechanic, ticket counter, baggage handler, reservations, consumer affairs or pilot.

(But a candy cane would be cool!)