I am really enjoying these posts...
As i see it IT Department -2 (Strike 2)
US Customers -2 (we got hit twice..say Website)
No one is winning.... US Airways Management.. laughing to the bank (or jail.. depending on the day... uhh nevermind) 🙂
As i see it IT Department -2 (Strike 2)
US Customers -2 (we got hit twice..say Website)
No one is winning.... US Airways Management.. laughing to the bank (or jail.. depending on the day... uhh nevermind) 🙂
Let me add another comment to this, as one who teaches Computer Science...
No IT department ever directly makes money for a company. It is almost always an expense to the operation. So, when a company needs to cut expenses, where is often the first place it looks? IT. However, without solid IT, a company goes to pot. Sound familiar?
Tempe has given me two solid examples to use in my university courses that I teach.
I know we'll never find this out, but I'd love to know how much future business the web site rollout and the res migration has cost US in the long run.