Crazy Res Rumor

[Trin03]

When I was hired by res back in 97, we were told then that the "dress code" was coach class non rev attire.

In California, that seemed to satisfy everyone pretty much. Next thing we know, they will be changing non rev dress code on the planes too.

I am furloughed now. But if I was back at the phones, I would not be too happy about having to go out and get more clothing to suit a copany who may not keep our res centers around much longer.

Bottom line, I know what the stats say about dressing in a corporate environment regardless of being scene or not. But what res really needs are more agents to handle the barrage of calls. It is obscene for them to wait as long as they have to, and most of the time, they end up hanging up and calling WN.

 

[Ch. 12]

I think that the complaining is the #1 problem that management has to deal with. This entire topic just goes to show how much a simple idea can get blown out of proportion. If even 1/10th of the energy spend complaining actually went to customer service, it would be an entirely different company. Employees are looking for ANY reason to complain and I'm sure even THAT will be blamed on management!

I agree...get over the dress code issue. Wearing clothes that greater than 95% of the work force is "forced" to wear on a daily basis is not that scary once you make the plunge!

 

[drifterreno]

:angry: You have got to be kidding me!!! When I started working for Piedmont back in 85 we had a dress code. AND we had to wear--sorry guys not you--panty hose from labor day till memorial day all year. Yes, we did have a dress code. It was terrible when the building lost air conditioning and we sat there sweating our brains out!! I was in Florida at the time and it got hot a lot earlier than memorial day. Then moving to North Carolina I almost froze to death driving to and from work when it snowed in Winston and I had to be "dressed" for work. They finally let the dress code go and we were able to wear "bermuda" type shorts--no more than 2 inches above the knees and sweat pants and sweat shirts during the winter. My customer service got a lot better--why--because I was comfortable and not freezing or sweating to death. Also, US made a lot of money from us by selling us US logo sweat shirts and sweat pants and other tops with the logo for summer. Dress code??? Understand that your agents are better customer service oriented if they are happy. Don't let the air conditioners or heaters break--give them more pay--and you'll find great customer service agents!!!

 

[ErinSaoirseOBX]

I think we need a dress code about as much as a life raft needs a fire escape. How does the Chairman's Preferred passenger know what I am wearing over the phone? We don't exactly have video on our computers (we're still using Windows 95 for cryin' out loud!) I would much rather have a passenger happy with me because of excellent service than my Tommy Hilfiger outfit. And besides, at my rate of pay, my clothing comes straight from Paris - PARIS, KENTUCKY!

Why do we seem to make issues over the most inconsequential monkey feathers? Our office is filthy and the chairs are all stained with Goddess-knows what. I am supposed to wear good clothing just to get it ruined with all the dirt? I'll wear business clothing on the day I work in a business environment and not one step removed from a coal mine!

 

[Ch. 12]

No, I'm not kidding. It's a ridiculous topic to complain about especially when thousands of ex-airline employees are still on the streets. Alot has changed since hose were required and now a dress code can mean pants and polo shirts. There is alot of flexibility in dress codes and the point behind a FLEXIBLE dress code (not suits and/or hose) is that employees can become TOO relaxed and that, too, will affect their customer service. One employees dress can also affect another's performance especially when it's at the level of sweat pants. The more professional atmosphere created by a dress code is conveyed to the customers over the phone as well. A Dress code does not mean that one has to go buy expensive suits...just $5 items at TJ Max...I've done it.

Seeing the kindsof issues that are prioritized as major problems or threats tells me that the employees at U will never be happy. And when the complaints are about something as absolutely trivial as a dress code (casual at that), I can see that the employees will look at ANY reason to dislike what management is doing. Worry less about whether or not you can wear sweats and worry more about serving the customers.

 

[Colby]

CH12.... I agree with you. Business casual does not mean Nylons and 3piece suits.. I would LOVE to be back online having the Opportunity to wear my uniform..... serving the U Pax. Hmm seems to me that if these Res Agents were out on the street pounding the pavement for a job they wouldn't mind being in Business Attire !!!

Granted Management could use more Res help. Not that I've ever spent anytime on hold but I have heard about it. Seems to me you people should be glad you have a job !!!!

 

[JS]

Is it just this board (and PlaneBusiness back when), or do most people at US Airways actually complain this much?

If this board is representative of the whole company, I am amazed you're still in business. The board constantly attacks management and comes up with daily conspiracy theories. Funny or sad, I don't know.

Anyway, I think having a dress code is a good idea. It's hard to be professional while dressed like a bum. Come on, it's just business casual. How hard can it be to dress decently when going to work?

 

[olivia]

My problems with this new dress code are as follows:
We are one of the few departments that never sees the public. We are
open twenty four hours a day, 365 days a year. After eighteen years of
working night shift so I can have a partial weekend off, and working when other people are home with their families, it is upsetting to be told to wear business
attire. I, for one, always dress respectfully. But in the summer when it is
99 degrees, with 90 percent humidity, it is comfortable to wear shorts (golf type)
to work. Also, about 100 of the res agents in Winston like to try to get some
exercise on our short 30 minute lunch. It takes five minutes to get out of
the building and five to get back in. That gives you twenty min. to do a little
walking and stretching around the parking lot. If you had a one hour lunch, yes
you could change into shorts and take a stroll.

We don't have enough ergo positions to allow all of us to get a standing position.
Anyone there more than ten years has hand, elbow, shoulder, neck aches
from constant typing at a high speed and not enough breaks. It is a modern
day sweat shop. No other department has such high performance metrics.
Yes, I am grateful for my good salary and although I have had to move numerous times to keep this job and benefits, I have worked very hard for this company with little or no appreciation. Threats, intimidation, family leave turn downs...
it is a nightmare. And at an older age, getting a new job at this salary
would be difficult, so we put up with a lot. Anyway, more to the point, it would
be beneficial to the company to allow workers to wear shorts and tennis shoes,
so they can get up, move around and keep in better shape. Thereby reducing
some health costs.

Morale is very poor and all of my male coworkers were very upset at this
new policy. I hope the union can come to a reasonable compromise to
allow us some leniency. Just remove the mid drift shirts and low rider
jeans and tank tops, and maybe sweats...

Sorry to ramble...just worked up!!

 

[Res]

I can say I don't think a dress code will solve any grooming issues in rez, we have maybe a dozen workers out of an entire building that may need fashion tips. It should be those individuals on a one on one basis addressed about the issue....ref: undergarment requirements..etc..no nasty tees with holes and no sleeves..etc....
I don't think upsetting a entire work group is productive, or necessary.

What about those customer service awards won recently not so long ago....what were we wearing then?....think about it... Management needs to find another gripe..this one isn't going over well with the troops...

 

[Ch. 12]

I don't think upsetting a entire work group is productive, or necessary.

The problem is that management could sneeze and that would upset the entire work group at U. The "problems" at U are trivial but you would think that they were bigger than the plague.

So...if upsetting the entire work group is not productive and EVERYTHING upsets the entire work group...well...let's just say that U will never be a WN...or anything above sub-standard if the sensitivities remain this high.