This is one area that U is flawed. (one among a whole bunch...)openview said:All very true and good examples. But it takes money. Considerable money. And USAir doesn't have it at the moment. I say expenditures in IT areas, unless critical, cease.
One can come at it from this perspective: IT shouldnt be IT for U -- it should be more of a sales branch. Not spending money on IT (i.e. website / in-flight internet offering) is like not spending money proper scheduling or severly understaffing the reservation department. Sure, you could get away with it but your losing money every second of every day.
Sabre is a different story... If the rest of the IT world was like that, I would be typing this on a green and black screen. (or sitting here for 15 min trying to figure out how to)
No wait, I wouldnt be... this wouldnt exist.