CremaDiLimone
Veteran
- Joined
- Jun 8, 2016
- Messages
- 1,817
- Reaction score
- 154
Not for nothing, DL agents (specifically Res) were given guidance on how to handle customer concerns.
ok. didn't mention delta because i don't believe you guys have any 737max. so, easy pitch for dl.
couldn't believe that aa didn't have a simple, but uniformed response, for passenger service agents trying to alleviate the anxiety of pax.
some of the agents have 3-4 months seniority...what can they say? maybe something to alarm them further.